Community Resource Navigator

Northlake Behavioral Health; Mandeville (LA); On-site; USD 19,000 - 30,000; Full time

Job summary

Northlake Behavioral Health's Ness Center in Mandeville, LA seeks a Community Resource Navigator to connect women and families with healthcare, benefits, housing, and education. This full-time hourly role supports the PPW Program, Supportive Living, and Magnolia Maternal Group Home by helping clients access services and work toward stability.

Requirements include a Bachelor's degree or related Associate plus two years of qualifying experience, strong communication, and a valid driver's license.

Qualifications

• Bachelor's degree (or related) with relevant experience.
• Two years' case management experience in social services or related field.
• Knowledge of public benefits, resources, and social services programs.
• Strong communication, organization, and documentation skills.
• Commitment to helping families achieve stability and independence.

Responsibilities

• Identify, access, and help clients apply for healthcare coverage and benefits.
• Coordinate prenatal and other healthcare appointments with staff.
• Assist with obtaining identification documents and vital records.
• Connect clients to WIC, SNAP, TANF, housing, and job resources.
• Support admissions, care planning, and discharge to ensure continuity.
• Coordinate referrals and follow up on applications and appointments.
• Maintain accurate client records and ensure HIPAA compliance.
• Transport clients to appointments as needed.

Skills

Strong communication

Organization

Documentation skills

Problem solving

Public benefits knowledge

Education

Bachelor's degree in Social Work or related field

Associate's degree + 2 years qualifying experience

Job description

Position Title: Community Resource Navigator

Facility: The Ness Center

Status: Full Time, Hourly

In addition to successfully completing a pre-employment background check and drug screen, successful candidates must also possess a clean driving record in order to qualify for the company's vehicle insurance.

POSITION SUMMARY

The Community Resource Navigator connects women and families with healthcare, public benefits, education, employment, and other community resources. This position supports The Ness Center's Pregnant and Postpartum Women (PPW) Program, Supportive Living Program, and Magnolia Maternal Group Home by helping clients overcome barriers, access needed services, and work toward greater stability and independence.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Help clients identify, access, and apply for healthcare coverage, medical services, public benefits, housing assistance, and other community resources.
• Coordinate prenatal, postpartum, pediatric, and other healthcare appointments in collaboration with program staff.
• Assist clients in obtaining identification, birth certificates, Social Security cards, and other essential documents.
• Connect clients with WIC, SNAP, TANF, housing programs, educational opportunities, job training, and employment resources.
• Support PPW admissions, service coordination, care planning, and discharge preparation to promote continuity of care.
• Coordinate referrals and follow up on applications, appointments, and outstanding resource needs.
• Build relationships with healthcare providers, government agencies, housing organizations, employers, and community partners.
• Transport clients and their children to appointments and resource-related destinations as needed.
• Maintain accurate client records, referral documentation, and required program and grant data.
• Protect confidential information and comply with applicable privacy requirements, including HIPAA and 42 CFR Part 2.
• Perform other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS

• At least 21 years of age, consistent with Maternal Group Home program requirements.
• Bachelor's degree in Social Work, Human Services, Psychology, Sociology, or a related field; OR an associate's degree in a related field plus two additional years of qualifying experience.
• At least two years of case management experience in social services, behavioral health, housing, or a related community-based setting.
• Knowledge of community resources, public benefits, and social service programs
• Strong communication, organizational, documentation, and problem-solving skills.
• Ability to manage multiple client needs, deadlines, and competing priorities.
• Compassion, professionalism, sound judgment, and a commitment to helping individuals and families achieve greater stability and independence.
• Ability to complete required prevention curriculum, childcare safety training, and applicable background and clearance requirements.
• Current American Heart Association Basic Life Support (BLS) certification or willingness and ability to complete company-provided training.
• Valid driver’s license and clear driving record in order to transport clients and their children to activities and appointments, as needed

Public Service Loan Forgiveness eligible employer as a 501(c)(3) nonprofit

Equal Opportunity Employer

Northlake Behavioral Health System and The Ness Center are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic or class.

The Americans with Disabilities Act (ADA) prohibits discrimination against qualified individuals on the basis of disability. Applicants are entitled to reasonable accommodations, absent undue hardship, to effectively participate in the application and hiring process. For accommodation requests, please contact [e-mail].