Community Relations Specialist

CMP01 Mount Sinai Medical Center of Florida, Inc.; United States; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health benefits

Life insurance

Long-term disability

Healthcare spending accounts

Retirement plan

Paid time off

Pet Insurance

Tuition reimbursement

Employee assistance program

Wellness program

On-site housing

Job summary

Mount Sinai Medical Center of Florida, Inc. is seeking a Community Relations professional to lead the development and execution of engaging community programs.

You will coordinate marketing, public relations, and sales activities, build partnerships with physicians and community leaders, and analyze data with Tableau and Salesforce to guide outreach. The role focuses on expanding patient referrals, coordinating with other departments for consistent branding, and reporting outcomes to leadership.

Qualifications

• Bachelor's degree is required; a Master's degree is preferred.
• 1+ year of marketing/public relations experience and sales experience.
• Proven ability to network within key marketing territories and social circles.

Responsibilities

• Direct, oversee, and participate in the development of Community Relations work plan.
• Organize and execute community engagement strategies, projects, and events.
• Build relationships with physicians and community leaders; maintain communications.
• Coordinate with other service lines for brand consistency.
• Review contracts and move through vetting and approval processes; negotiate for best value.
• Use Tableau and Salesforce to identify areas for engagement and marketing opportunities.
• Respond to inquiries and issues in a timely, professional manner.
• Identify new business opportunities and analyze market data.
• Develop physician referral programs and increase patient volume at satellite locations.
• Prepare status reports on data findings and program outcomes.

Skills

Marketing experience

Public relations

Sales experience

Networking

Communication

Education

Bachelor's degree

Master's degree

Tools

Tableau

Salesforce

Job description

Department:

Job Description Summary: Position Responsibilities Direct, oversee, and participate in the development of Community Relations work plan; assign work activities, projects and programs; monitor workflow; review and evaluate products, methods, procedures and timelines. Participate in the development and implementation of all assigned goals, objectives, policies and priorities for programs and community events. Organize and execute community engagement strategies, projects, and events. Assist in the implementation and assign teams to projects following approval. Build relationships, maintain and elevate existing relationships. Attend regular meetings with community government leaders and stakeholders to develop partnerships. Build rapport with internal and external physicians. Maintain communication through email, newsletters, phone calls, and face to face meetings. Communicate and work with other service lines administrators, directors and departments for consistency of our brand’s representation. Review contracts, negotiate for best value and results. Move contracts through the vetting and approval process. Use analytic programs and tools like Tableau and Salesforce to find areas where further community engagement, marketing efforts and communications are required. Respond to customer (patient, physician, first responders, community leaders) inquiries, complaints, or issues in a timely and professional manner. Maintain relationships with healthcare groups. Develop marketing and promotional materials. Prepare and submit status reports on data finds and program outcomes. Scheduling meetings with potential referrers and developing physician referral programs. Identifying new business opportunities and collecting and analyzing market data. Finding new ways to increase patient volume at satellite locations.

Qualifications License/Registration/Certification Not applicable Education Bachelors Degree required. Masters Degree preferred.

Experience One or more years of marketing / public relations experience, sales experience and proven ability to network within key marketing territories and social circles.

Benefits:

• Health benefits
• Life insurance
• Long-term disability coverage
• Healthcare spending accounts
• Retirement plan
• Paid time off
• Pet Insurance
• Tuition reimbursement
• Employee assistance program
• Wellness program
• On-site housing for select positions and more!

Degree Requirements:

Certification: More than 4,000 people work at Mount Sinai Medical Center at more than a dozen locations throughout sunny South Florida, including our flagship, 672-bed hospital on Biscayne Bay at the gateway to Miami Beach. We’re the largest, independent, not-for-profit hospital in South Florida, and we’re the only hospital Healthgrades recognized for four years running as one of the top 5% in the nation. Clearly, clinical excellence is at our core.