Community Relations & Promotions Coordinator – Immersive Venue

Phi Centre; Illinois; Hybrid; USD 60,000 - 80,000; Full time

Job summary

An immersive venue organization is seeking a Community Relations & Promotions Coordinator in Rosemont, Illinois. The successful candidate will oversee marketing initiatives and engage with the community to enhance venue visibility. Candidates should possess experience in local marketing, strong project management skills, and social media management capabilities. This position offers a full-time fixed-term contract in a hybrid work environment.

Benefits

Paid time off

Comprehensive group insurance

Group retirement savings plan

Allowance for physical activity expenses

Qualifications

• Experience in local or regional marketing, preferably in entertainment.
• Strong project management skills, managing multiple initiatives efficiently.
• Hands-on social media management experience.
• Excellent communication and relationship-building skills.

Responsibilities

• Execute tactical marketing initiatives to maximize ticket sales.
• Manage the venue's social media channels and community engagement.
• Develop relationships with local partners to promote the venue.
• Track and analyze local marketing efforts' effectiveness.

Skills

Local marketing experience

Project management skills

Social media management

Excellent communication

Tools

Ticketing platforms

Job description

Overview

Community Relations & Promotions Coordinator – Immersive Venue at PHI Studio. Location: Rosemont, Illinois. Working hours: Full time. Type: Fixed-term contract until September 30, 2026, with the possibility of renewal.

Reporting to the Marketing Director, the role is proactive and hands-on, overseeing and implementing marketing initiatives for the new immersive venue EXP in Rosemont, Illinois.

Responsibilities

• Execute local tactical and promotional initiatives to maximize ticket sales and venue visibility, including creating local content and representing EXP at local events.
• Manage and nurture the venue’s social media channels, engage with the community, grow an active online following, and monitor and respond to Google reviews and Facebook ad comments.
• Collaborate with the ticketing platform to ensure accuracy of information shared with the audience, and manage reimbursements and ticketing customer service issues.
• Develop and maintain relationships with local cultural, entertainment, and community partners to promote the venue and co-host initiatives.
• Implement local promotional events, activations, and community outreach activities aligned with overall marketing strategies.
• Track and analyze the effectiveness of local marketing efforts, providing feedback and insights to the head office team.
• Coordinate with internal teams and external vendors to ensure smooth execution of marketing tactics.
• Stay informed about local market and competitor activities to identify new opportunities for engagement and sales.
• Monitor the NPS score and customer reviews and provide recommendations.

Qualifications

• Experience in local or regional marketing, preferably within the entertainment, cultural, or venue sectors.
• Strong project management skills with the ability to handle multiple initiatives efficiently.
• Hands-on experience with social media management and community engagement.
• Excellent communication and relationship-building skills.
• Excellent communicator, able to adapt to different stakeholders.
• Ability to work independently and adapt to a fast-paced environment under guidance from a central marketing team.

Skills

• Familiarity with ticketing platforms and promotional strategies.
• Existing local network within cultural and entertainment sectors.

Diversity, Equity & Inclusion

At PHI we value diversity and encourage Indigenous people, Black, racialized, Deaf people, people with disabilities, members of the 2SLGBTQIA+ community and people of diverse gender identities to apply to PHI and live their uniqueness to the full whatever their ancestry, origin, identity characteristics or form of self-expression. HR and managers involved in recruitment are committed to contributing to a diverse and inclusive workforce where systemic racism, prejudice and discrimination are not tolerated.

Grow at PHI

At PHI, there’s always room to grow. We support the careers of our employees and love it when we can offer new opportunities to our teams.

Hybrid work environment

We allow our employees to perform most tasks remotely from home. We encourage PHI's common spaces to be used as a gathering place that fosters creativity and teamwork—rather than as an office.

PHI offers an allowance to contribute to the expenses of physical activities (materials, registration fees, events, etc).

Vacation and time off

We offer paid time off for vacations, personal days and sick days.

Insurance

PHI provides a comprehensive group insurance plan with life insurance, critical illness, healthcare benefits, and more. Virtual care and telemedicine services are included.

Group RRSP

Employees can join our group retirement savings plan with low management fees and tools to help achieve financial goals.

Our values

Commitment

Art and culture are essential pillars in maintaining a healthy and sustainable society. Our teams are invested in PHI's mission and vision and in supporting artists and their explorations.

Avant-garde

PHI embraces novelty and experimentation, offering space for expression and reflection while listening to creators and collaborators.

Integrity

We maintain high standards of ethics and honesty, acting with transparency and accountability to colleagues, artists, the public, and communities.

Caring

We strive to create an environment where everyone feels heard and supported, prioritizing equity, diversity, accessibility, and inclusion.

Application

You will be contacted regarding your application. If you have issues submitting, email [e-mail].