Community Relations Director

Cogir USA; Kent (WA); On-site; USD 75,000 - 110,000; Full time

Job summary

Cogir Senior Living is seeking a Community Relations Director to drive occupancy growth through strategic sales and marketing efforts in our Kent, WA community.

You will lead lead generation, tours, and relationship-building with referral sources, while collaborating with regional teams to execute marketing plans and exceed occupancy goals.

Qualifications

• High School diploma required; Bachelor's degree preferred in marketing, business, or related field.
• 3–5 years of relational sales experience, preferably in assisted living, independent living, hospitality, or healthcare.

Responsibilities

• Develop and implement all sales and marketing strategies for the community.
• Design, implement, and manage the annual marketing plan with input from leadership and marketing/ops teams.
• Develop and manage lead base; respond to inquiries remotely and in real-time.
• Maintain occupancy and revenue per business/marketing plans.
• Conduct walk-in and scheduled tours with prospective residents.
• Provide sales activity reports with lead status, closing needs, and next steps.
• Follow up with potential residents and referral sources.
• Maintain Yardi CRM accurately and promptly.
• Supervise, direct, and motivate all sales team members.
• Build high resident satisfaction by fostering relationships among residents, staff, and departments.
• Understand care regulations to ensure proper placement and education for prospects.
• Represent the community at outreach events, trade shows, and other functions.

Skills

Relational sales

Teamwork

Communication

Driver's license

Time management

Education

High School diploma

Bachelor's degree in marketing or related field

Tools

CRM (Yardi)

Microsoft Excel

Microsoft Word

Outlook

Job description

Description

THE COMPANY

Cogir Senior Living, based in Scottsdale, Arizona, proudly oversees a network of senior living communities spanning 11 states nationwide. As a trusted leader in senior housing, we are dedicated to growth while maintaining our commitment to exceptional care for our residents and a supportive, growth-focused environment for our team members.

At Cogir, our culture is rooted in the core values of human focus, creativity, and excellence, which inspire us to continuously improve and achieve excellence in all we do. Join us in our mission to enrich the lives of our residents while building a meaningful and fulfilling career!

WHAT WE OFFER

• Compensation includes a base salary and a generous, accelerating commission structure.
• Health, Dental, Vision, and Life Insurance.
• 401K with company match.
• Paid Vacation, Holidays, and Sick Leave.
• Employee Assistance Program,
• Generous Employee Referral Program and more.

POSITION SUMMARY

The Community Relations Director (Sales and Marketing Director) will manage all community outreach to maintain and exceed established occupancy goals for the community through strategic and long-term planning. This includes identifying and building relationships with appropriate professional and non-paid referral sources, generating qualified leads, conducting community tours, and driving revenue growth.

In this role, the Sales Director is responsible for ensuring customer satisfaction by addressing daily inquiries from tenants, families, and prospective residents, as well as conducting both scheduled and walk-in tours of the community. You will collaborate with the regional sales team to develop and implement marketing strategies to achieve the community\'s occupancy goals.

KEY RESPONSIBILITIES

• Develop and implement all sales and marketing strategies and tactics for the community, consistent with the company\'s objectives.
• Design, implement, and facilitate the community\'s annual marketing plan with input and support from the Executive Director, corporate marketing, and operations teams.
• Develop and manage the lead base, responding to telephone inquiries remotely and in real-time.
• Maintain and/or improve community occupancy level and revenue production according to business and marketing plans.
• Conduct walk-in and scheduled tours with prospective residents or interested parties.
• Provide sales activity reports with documented lead status, closing needs, and next steps.
• Follow up with all potential residents, referral sources, or interested parties.
• Maintain the community\'s Customer Relationship Management software (Yardi) accurately and promptly.
• Supervise, direct, and motivate all sales team members.
• Maintain high resident satisfaction by establishing relationships between residents, department heads, and staff.
• Understand the community\'s care regulations to ensure proper placement and education for prospects.
• Participate in and represent the community in outreach events, networking meetings, trade shows, and other community functions.
• Monitor and maintain promotional item inventory; assess print advertising needs.
• Manage social media accounts.
• Carefully manage marketing budget and provide input and accurate pricing information for ads, directories, social media advertising, event costs, association memberships, and all marketing and sales-related costs.

Education:

• A High School diploma is required. A bachelor\'s degree in marketing, business, or a related field is preferred, or an equivalent combination of experience and education.

Experience, Competencies, and Skills:

• At least 3-5 years of experience in relational sales, preferably in assisted living and/or independent living, hospitality, or healthcare settings.
• A positive team player mentality and passion for serving seniors.
• A proven track record in achieving and exceeding sales goals.
• Ability to manage time effectively, high initiative, and good judgment.
• Ability to work in a fast-paced environment and capacity to work evenings and/or weekends if needed.
• Professional ethics with a positive attitude, exceptional verbal and written communication skills, and the ability to motivate others and work within a team environment.
• Proficient in Microsoft Excel, Word, Outlook, and CRM software.
• A valid driver’s license.