Community Relations Coordinator

iTrust Wellness; Remote; USD 50,000 - 65,000; Full time

Job summary

A healthcare organization in Charleston, SC seeks a Community Relations Coordinator to enhance partnerships with senior living communities while representing the company at networking events. The successful candidate will need to demonstrate strong interpersonal skills, have a Bachelor's degree in a relevant field, and be willing to travel throughout South Carolina. This role involves building relationships, coordinating educational initiatives, and promoting Geri-psychiatric services to improve elderly care.

Qualifications

• Local to the Charleston, SC area required.
• Willingness to travel within South Carolina up to 75% of the time.
• Minimum 2–3 years of experience in community relations, marketing, or healthcare-related role.

Responsibilities

• Build and maintain relationships with senior living community staff.
• Conduct initial Coordination of Care meetings for prospective communities.
• Document engagements with community partners via Excel.
• Attend networking events to represent the organization.
• Coordinate staff education and mental health presentations.

Skills

Strong interpersonal and communication skills

Proficient in Microsoft Excel

Excellent organizational skills

Ability to conduct presentations

Understanding of Geri-psychiatric services

Familiarity with marketing principles

Strong critical thinking skills

Valid driver's license

Education

Bachelor's degree in Communications, Social Work, Healthcare Administration, Business Administration, or a related field

Tools

Microsoft Excel

Job description

Job Description

The Community Relations Coordinator will cultivate partnerships with senior living communities to support iTrust Cares, which offers onsite Geri‑psychiatric services. iTrust is a privately owned, SC based company, with a presence in over 45 communities in the Upstate and 15+ in CHS. This remote position is based out of Charleston, SC.

Roles & Responsibilities

• Build and maintain strong relationships with senior living community staff, including Executive Directors, Wellness Directors, Activities Directors, Sales/Marketing Directors, and onsite primary care providers.
• Conduct initial Coordination of Care (COC) meetings for prospective new senior living communities (staff introductions, learning of community operations such as resident capacity and lab/pharmacy vendors, discussing potential for hosting Family Nights, presentations, and staff meetings onsite).
• Document and track engagements with community partners via Excel spreadsheets.
• Pursue new senior living communities to partner with, dependent on company bandwidth, and attend networking events to represent the organization.
• Coordinate onsite staff education and mental health presentations for each provider.
• Coordinate and organize training sessions and family events to foster community involvement and engagement.
• Host frequent and meaningful interactions at each community (emails, calls, material drops, scheduled meetings).
• Perform frequent follow‑up communications via phone, text, and email to engage potential clients and enhance relationships.
• Ensure each community remains well‑stocked with company marketing materials and restock the onsite binder as needed.
• Conduct cold‑calling to generate leads and promote services.
• Build and maintain strong relationships with primary care providers to facilitate referrals and collaboration.

Qualifications

• Bachelor's degree in Communications, Social Work, Healthcare Administration, Business Administration, or a related field.
• Must be local to the Charleston, SC area.
• Willingness to travel within South Carolina up to 75% of the time.

Experience

• Minimum 2–3 years of experience in community relations, marketing, or a healthcare‑related role.
• Experience working with senior living communities or in elder care environments is required.

Skills

• Strong interpersonal and communication skills, with the ability to build and maintain relationships with diverse stakeholders.
• Proficient in Microsoft Excel for tracking engagements and managing data.
• Excellent organizational skills with attention to detail for handling multiple tasks and meeting deadlines.
• Ability to conduct presentations and facilitate meetings effectively.
• Understanding of Geri‑psychiatric services and the needs of elderly populations.
• Familiarity with marketing principles and best practices in the healthcare sector.
• Proven ability to represent an organization at networking events and build professional relationships.
• Strong critical thinking and problem‑solving abilities to address challenges and pursue opportunities for partnerships.
• Valid driver's license and reliable transportation to travel to various senior living communities.

Note: This job description is intended to convey essential duties and responsibilities and is not an exhaustive list of all functions and tasks required. The company reserves the right to modify the duties and responsibilities of the position as necessary. Please submit your resume to be considered for this position. Current or previous patients of iTrust Wellness Group are ineligible to apply.