Community Program Specialist - HUD Housing Counselor

City of Aurora, CO; Aurora (CO); On-site; USD 35,000 - 43,000; Full time

Benefits offered by this job

On-site fitness center

Employee well-being programs

Competitive total compensation package

Job summary

The City of Aurora, CO is seeking an HUD Housing Counselor to assist clients with homebuying education, mortgage counseling, and foreclosure prevention under federal guidelines. You will analyze financial capacity, create action plans, and coordinate with lenders, Realtors, and HOAP partners to deliver fair housing services.

Ideal candidates have an associate degree and at least one year experience in HUD programs, with strong communication and data-entry skills.

Qualifications

• Associate degree or equivalent in real estate, business, marketing, human services, counseling or related field.
• Experience with HUD, CDBG, HOME, ESG programs preferred.
• Strong written and verbal communication skills; ability to work with diverse clients.

Responsibilities

• Facilitate group education workshops following HUD and agency standards.
• Counsel clients to build financial capacity and understand the homebuying process.
• Develop individual action plans and record client communications in the management system.
• Conduct follow-ups to track progress and perform financial analysis for action plans.
• Prepare reports for management and participate in loan closings when required.

Skills

Interpersonal skills

Analytical ability

Organizational skills

Communication skills

Education

Associate degree in real estate, business administration, marketing, human services, counseling, or related field

Tools

Microsoft Office

Adobe Advanced

Job description

JOB LOCATION15151 E Alameda Pkwy Aurora, Colorado 80012-1555City of Aurora, ColoradoIt is an exciting time to work for the City of Aurora, we're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of: Integrity, Respect, Professionalism, and Customer Service, and we welcome all who share these values to apply.Why Work for Aurora?Make a difference in the lives of real people every dayDiverse communityCompetitive total compensation packageWell-Funded General Employees Retirement PlanLight rail station minutes awayOn-site fitness center and overall employee well-being programs Internal educational programs to assist with career advancementAccess to innovation workspacesPRIMARY DUTIES & RESPONSIBILITIESSalary to be commensurate with experienceThe hiring range for this position is $25.17 - $31.46/hourlyThe deadline to submit applications is November 17, 2026. Please note, The City of Aurora will conduct ongoing screenings of applications on a first come, first-serve basis; as soon as we determine to have a qualified pool of applicants, this position may close quickly and without notice.PRIMARY DUTIES & RESPONSIBILITIESFacilitate group education workshops following HUD and agency standardsHelp clients build financial capacity and understand the homebuying process through counseling, which includes financial capacity building for pre-purchase, post-purchase, and foreclosure prevention.Work with clients to create individual action plans to meet client needs.Record all client communications, and update client management system after each meeting or each interaction with client/ lender for both (hard and electronic) files utilizing required client management system Mpact PROConduct follow-ups via phone and/or email to determine whether the client is following their financial goal planConduct financial analysis and affordability assessment resulting in an action plan that supports the client’s financial capacityPerform ongoing case management to provide service and problem-solving assistancePrepare reports for management as requiredWill have the role of Application reviewer for The Emergency Mortgage Assistance Program for the City of AuroraProvides direct service counseling to schedule clients in accordance with established federal guidelinesObtains appropriate release of information and waivers for program processProvides referrals as appropriate to specific client needsCompletes monthly administrative reportsConducts initial assessment for individuals seeking HOAP financial assistance or foreclosure prevention counselingWorks with lenders, realtors, title insurance representatives and other parties necessary to complete financial assistance applications and attends loan closingsCoordinates and conducts foreclosure and pre-purchase seminars, maintain counseling certifications, maintains liaisons with other counseling programs and housing professionals to assure that HOAP is represented in matters pertaining to operations of the counseling programAssists in the marketing of programs to appropriate clienteleKeeps current regarding programs and information in housing and related fieldsPerforms additional duties as assignedThis job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.MINIMUM QUALIFICATIONS & WORKING CONDITIONSAn equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered.Education:Associate degree in real estate, business administration, marketing, human services, counseling, or a related fieldExperienceAt least one (1) year progressively responsible experience in HUD, CDBG, HOME, ESG programs, community development and affordable housing programs, planning, and/or grant administrationPreferred QualificationsKnowledgePrinciples and practices related to real estate and mortgage lendingMicrosoft office proficient and adobe advancedPersonal computers and related software including word processing, database and spreadsheet applications strategiesSkills:Strong interpersonal, analytical, organizationalAbilities:Establish and maintain effective working relationships with employee, program clients, and citizensHandle sensitive or stressful situations with tact and diplomacyDeal effectively with diverse clientele Demonstrate a command of high quality and professional written and verbal communications skillsLicenses:Valid driver’s License with clean Motor Vehicle ReportHUD Housing Counselor Certification must be obtained within 6 months of hire.WORKING CONDITIONSEssential Personnel:When a local announcement of emergency or disaster is declared by the city, all City of Aurora employees may be required to work as essential personnel.Physical Demands:Light physical work requiring the ability to lift, push or pull a maximum of 20 pounds with or without assistanceOccasional lifting, carrying, walking and standingFrequent hand/eye coordination for operation of computer system and motor vehicleVision for reading and interpreting reports and documentsFrequent speech communication and hearing to maintain communication with employees, program participants and citizensWork Environment:Works both indoors and outdoors in varying types of weatherMay work in a dusty and/or noisy environmentEquipment Used:Frequently uses standard office equipment including computer, calculator, multi-line telephones, and copy/fax machinesThis position may require the incumbent to occasionally use personal equipment (e.g. vehicle, cell phone, tools, etc.) in the course of their employmentThe city of Aurora will implement furlough days (unpaid days off) for most employees in 2026. The scheduled furlough dates are January 16, April 10, July 2, and December 24.For Veterans preference: Please show all of your employment history, including military service and related documentation (DD214) on the application.The City of Aurora is an equal opportunity employer. We are required by state and federal agencies to keep certain statistical records on applicants. It will not be used in any way to discriminate against you because of your sex, race, age, sexual orientation, creed, national origin, disability or military status, gender identity, unless related to a bona fide occupational qualification as defined by the Colorado Civil Rights Commission and the Equal Opportunity Commission.Despite the changes in Colorado law, the City of Aurora maintains a drug-free workplace. A positive test of marijuana is grounds for disqualification and ineligibility for employment with the city for one year or termination once hired.Drug Testing, Thorough Criminal Background Check, and Employment References:As a condition of employment, all applicants selected for employment with the City of Aurora must undergo a thorough criminal background check.Applicants selected for safety-sensitive positions are required to complete and pass a drug screening as a condition of employment. Safety sensitive positions include Civil Service positions within Police and Fire Departments and positions where their job responsibilities have direct and substantial responsibility that would impact the health and safety of others.Employment references will be conducted on finalists for City of Aurora vacancies.Notice Regarding Colorado Identification Document Protections (HB26‑1283)As part of the employment eligibility verification process, the city of Aurora may request government-issued identification documents as permitted by law. Original identification documents will be reviewed only as necessary for employment eligibility verification and will not be retained longer than permitted by law. Applicants will retain possession and control of their original identification documents except for any temporary retention permitted or required by law.