Community Platform Manager for Digital Forum & Access

The University of Kansas; Lawrence (KS); On-site; USD 52,000 - 68,000; Full time

Job summary

The University of Kansas is seeking an EARTH Community Forum Administrator to manage access-controlled platforms and website content across a broad stakeholder network. The role emphasizes user-account management, content workflows, and cross-functional collaboration with IT, communications, and EARTH leadership.

Responsibilities include forum administration, content governance, and ensuring alignment with policy boundaries while supporting platform enhancements and ongoing operations.

Qualifications

• High School diploma or GED + 5 years related experience.
• Bachelor’s degree in related field + 1 year of related experience.
• Two or more years of professional experience administering or substantially supporting a digital platform, website, online community, or comparable system.
• Demonstrated ability to manage user accounts, permissions, content areas, workflows, or platform configuration in a structured digital environment.
• Strong organizational skills and ability to maintain accurate records, lists, documentation, calendars, and operating procedures.
• Ability to work independently within defined policies and escalate issues appropriately.
• Strong written communication skills and ability to prepare clear user-facing instructions, announcements, summaries, and support materials.
• Demonstrated judgment in handling restricted information, access-control issues, stakeholder communications, and operational ambiguity.
• Ability to work with technical, academic, industry, administrative, and external stakeholder audiences.

Responsibilities

• Administer the community forum platform, including user accounts, groups, permissions, discussion categories, content areas, notification settings, and platform configuration within delegated authority.
• Maintain public, member-restricted, and limited-access areas consistent with approved access policies, membership categories, and stakeholder needs.
• Configure and maintain discussion spaces, resource libraries, announcement areas, member-facing pages, working group spaces, and other approved platform areas.
• Coordinate with platform vendors, university information technology personnel, communications staff, and EARTH leadership to resolve operational issues and support platform enhancements.
• Maintain platform housekeeping practices, including archiving obsolete content, reviewing navigation structures, managing outdated pages or categories, and escalating issues requiring policy or leadership review.
• Support implementation of platform features such as member profiles, announcements, discussion boards, event follow-up spaces, curated content collections, and stakeholder resource areas.
• Maintain administrative documentation sufficient to support continuity of platform operations.
• Support and maintain approved EARTH website content as part of the broader community forum effort.

Job description

The University of Kansas is seeking an EARTH Community Forum Administrator to manage access-controlled platforms and website content across a broad stakeholder network. The role emphasizes user-account management, content workflows, and cross-functional collaboration with IT, communications, and EARTH leadership.

Responsibilities include forum administration, content governance, and ensuring alignment with policy boundaries while supporting platform enhancements and ongoing operations.