Community Outreach Supervisor

Acentra; Sacramento, Northern (CA, KY); Hybrid; USD 70,000 - 88,000; Full time

Benefits offered by this job

Health plans

Paid time off

Retirement savings

Wellness programs

Education assistance

Corporate discounts

Job summary

Acentra Health is seeking a Community Outreach Supervisor to oversee staff executing a statewide outreach plan for Medi-Cal recipients, coordinating with Care Coordinators and case management to ensure compliance with state guidance and contract standards. This remote position within California requires leadership of a remote team, ability to travel up to 25% in CA, and experience with diverse populations.

The role emphasizes stakeholder engagement and adherence to HIPAA and privacy rules.

Qualifications

• Minimum 4+ years in supervisory or team leadership in healthcare or human services.
• 2+ years in public outreach or external affairs.
• Experience with Medicaid or public sector programs.
• Ability to travel up to 25% within California.

Responsibilities

• Maintain outreach team goals and performance standards.
• Coordinate outreach activities with Provider Outreach, Care Coordinators and case management staff.
• Ensure activities comply with Medicaid regulations and contract performance standards.
• Inform and engage Medicaid members, caregivers, providers, MCOs, LDSS, and community stakeholders.
• Lead statewide community outreach activities that can be performed remotely.
• Read, understand, and adhere to HIPAA and Privacy and Security Rules.

Skills

Leadership

Remote team leadership

Public outreach

Healthcare knowledge

Stakeholder engagement

Education

Associate degree

Bachelor’s degree preferred

Job description

Company Overview

Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes – making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

At Acentra Health, we embrace emerging technologies, including artificial intelligence and advanced analytics that can be utilized to improve processes, enhance decision-making, and drive better health outcomes. We value professionals who are curious about new technologies and motivated to use innovative tools to increase efficiency, quality, and impact in their roles.

Job Summary and Responsibilities

Acentra Health is looking for a Community Outreach, Supervisor to join our growing team.

Job Summary:

You will be responsible for overseeing staff responsible for executing a statewide community outreach plan, in support of a culturally diverse population of Medi-Cal recipients. This role provides leadership over community outreach specialists and coordinates those activities with Provider Outreach, Care Coordinators and case management staff, ensuring all outreach activities comply with the state guidance, Medicaid regulations, and contract performance standards.

In this role, you will ensure that Medicaid members, caregivers, providers, Managed Care Organizations (MCOs), Local Departments of Social Services (LDSS), and community stakeholders are informed, engaged, and able to access healthcare services.

***This is a remote position within California, with a preference for candidates located in the Sacramento and Los Angeles areas***

Responsibilities:

• Maintain outreach team goals and performance standards and provide regular feedback on performance SLAs.


• Understand unique needs of Medi Cal members experiencing transition of care needs and work with stakeholders, leadership, Managed Care Organizations (MCOs), and Community-based organizations (CBOs), and advocacy groups.


• Maintain stakeholder – Coordinator relationship map and ensure the ongoing capture of partnership outreach.


• Advise leadership on environmental challenges and opportunities as well as creation of engagement opportunities.


• Support engagement strategies that improve appointment adherence and completion rates.


• Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules.

The list of accountabilities is not intended to be all-inclusive and may be expanded to include other education- and experience-related duties that management may deem necessary from time to time.

Qualifications

Required Qualifications

• Associates degree from an accredited college or university OR will consider 6 years of experience in lieu of a degree.


• A minimum of 4+ years of supervisory, lead, or team leadership experience in a healthcare, human services, care coordination or related environment.


• A minimum 2+ years of experience in public outreach, community engagement, or external affairs.


• Demonstrated experience overseeing consumer-facing programs and staff.


• Strong knowledge of Medicaid, healthcare delivery systems, or public sector programs. `


• Experience working with diverse populations, including non-english speaking populations.


• Ability to work independently and effectively lead a fully remote team.


• Flexibility to travel up to 25% within CA as needed.

Preferred Qualifications

• Bachelor’s degree in public health, healthcare, communications, public administration, or related field.


• Bi-lingual skills (Spanish preferred).


• Previous experience in California Medicaid stakeholders including advocacy groups.


• Experience managing a field-based team that works with stakeholders statewide.

Why us?

We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes.

Benefits

Benefits are a key component of your rewards package. Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.

Experience in Lieu of Degree

For non-clinical roles, or when not required by the contract specifically, the Company acknowledges that practical, hands-on experience can provide skills and competencies equivalent to formal education. As such, in cases where a Bachelor's degree may be required, the Company will accept a minimum of six (6) years of directly relevant professional experience in lieu of a degree. In instances where the candidate has an Associate's degree, the Company will accept a minimum of three (3) years of directly relevant professional experience in lieu of the Bachelor's degree.

Thank You!

We know your time is valuable and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may be of interest. Best of luck in your search!

We are committed to providing a secure and positive hiring experience. Depending on the role, interviews may be conducted virtually, in person, or through a combination of both. As part of our recruitment process, candidates may be asked to participate in identity verification measures to help ensure the integrity of the hiring process.

~ The Acentra Health Talent Acquisition Team

Visit us at https://careers.acentra.com/jobs

EEO AA M/F/Vet/Disability

Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law.

Compensation

The pay range for this position is listed below.

“Based on our compensation philosophy, an applicant’s position placement in the pay range will depend on various considerations, such as years of applicable experience and skill level.”

Pay Range

USD $70,400.00 - USD $88,000.00 /Yr.