Unsheltered Outreach Worker

Serene Health

San Diego (CA)

On-site

USD 30,307 - 37,195

Full time

14 days+

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Benefits offered by this job

Medical, Dental, and Vision benefits

401(k) plan

Paid vacation and sick leave

Job summary

A healthcare organization in San Diego is looking for a Full-time Outreach Coordinator to engage with clients in the ECM program. Responsibilities include enrolling clients, conducting outreach, and determining service eligibility. The ideal candidate should have a High School Diploma or GED, experience in case management, and strong communication skills. This role offers a competitive pay range of $22 - $27 USD per hour along with various benefits including medical, dental, and vision coverage.

Qualifications

One year or more of case management or related experience required.
Valid California driver’s license and vehicle insurance required.
Experience with Enhanced Care Management preferred.

Responsibilities

Enroll clients in ECM program and complete intakes in various settings.
Perform outreach services to locate clients.
Determine eligibility for Community Support Services.

Skills

Community outreach

Documentation

Interpersonal skills

Tech proficiency

Bilingual (English/Spanish)

Education

High School Diploma or GED

Bachelor’s degree in public health or social work

Tools

Microsoft Office Suite

Job description

Overview

Optima Medical Management Group (Optima MMG) and its divisions — Serene Health, Community Support, and American TrueCare — are dedicated to enhancing quality of life by promoting wellness. Our mission is to provide comprehensive support and care that addresses immediate concerns and fosters long-term well-being. We aspire to lead in member care outcomes and set new standards for excellence and innovation, empowering our members to achieve self-sufficiency in health and strengthening families and communities. Our work culture is built on pride, passion, and a collaborative environment that values each individual's contributions.

Responsibilities

Enroll clients in ECM program and complete intakes both in office and in community settings.

Perform outreach services including phone calls, texts, emails, letters, and field work to locate clients.

Determine eligibility for Community Support Services using the DHCS Community Supports criteria.

Facilitate referrals to resources and Community Support Providers.

Assist clients with appropriate linkage of social and community support systems.

Assist with the development of effective working relationships with agencies and organizations to advocate for clients and increase referrals.

Complete all documentation per Medi-Cal and County standards within required deadlines.

Conduct outreach in community settings to re-engage previously enrolled clients who have been unresponsive.

Participate in seminars and required trainings.

May provide translation services as needed.

Perform other duties as assigned.

Experience / Education

High School Diploma or GED required. Bachelor’s degree in public health, social work preferred but not required or a related field, or equivalent training and experience.

One year or more of case management or related experience required.

Valid California driver’s license and valid vehicle insurance required.

Experience with Enhanced Care Management and/or Community Supports preferred.

Experience and knowledge of working with unhoused population preferred.

Knowledge, Skills & Abilities

Demonstrated ability to effectively perform the responsibilities outlined above.

Knowledge of community and county resources to facilitate referrals and coordination with appropriate agencies.

Proficiency in basic technological tools including laptops/computers, email, phones, and internet.

Working knowledge of Microsoft Office Suite.

Verbal and written fluency in English; bilingual skills in a second language (particularly Spanish) desired but not required.

Ability to maintain a valid California driver license, current personal auto insurance, and an MVR sufficient to maintain insurability under agency auto liability.

Travel and Working Conditions

This job requires you to be in the community and at partner sites. Approximately 25% of work is in an office environment and 75% is in the community. Basic safety precautions and the use of protective clothing or gear may be required.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to regularly sit for extended periods of time and regularly operate a computer and use manual dexterity for tasks such as keyboarding. The mental demands of the job include regular comprehension, organizing, reading, and writing; frequently engaging in reasoning, and decision making.

Pay range: $22 USD - $27 USD

Benefits

Medical, Dental, and Vision benefits available after 60 days of employment; various plan options for you and your family.

Short- and Long-Term Disability benefits.

Voluntary Accident, Voluntary Critical Illness, and Voluntary Hospital Indemnity plans.

Flexible Spending Accounts (FSA).

Employee Assistance Program (EAP).

401(k) plan; effective after 1 year of employment.

Paid vacation and sick leave; paid holidays.

Employee Referral Program.

Company Discount Program.

Equal Employment Opportunity

Optima Medical Management Group and its divisions are an Equal Opportunity Employer. Optima MMG is committed to providing employment opportunities for all qualified candidates without discrimination on the basis of race, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, marital status, veteran status, or any other characteristic protected by federal, state or local laws. Optima MMG is committed to providing reasonable accommodations for individuals with disabilities.

Pre-Employment

Optima Medical Management Group is a drug-free workplace. Employment is contingent upon a successful pre-employment drug screening and background check.

Seniority level