Community Outreach Case Manager – Suicide Prevention

Jobtailor; Hampton (VA); On-site; USD 42,000 - 62,000; Full time

Job summary

Jobtailor is seeking a skilled Veterans Outreach Coordinator to lead community engagement and connect veterans with critical services. You will build partnerships, coordinate outreach across VA facilities and community locations, and screen participants for eligibility using VA-approved forms.

The role requires 3–5 years in outreach, a Bachelor's in Human Services or related field, and strong communication skills.

Qualifications

• Bachelor's degree in Human Services or a related field is required.
• 3 to 5 years of outreach experience.
• Experience with Veterans or mental health/substance use concerns preferred.
• Ability to explain agency programs and operations clearly.
• Knowledge of local community resources.
• Excellent written and verbal communication skills.
• Willingness to travel and operate a motor vehicle.

Responsibilities

• Report to the Program Director.
• Create partnerships and linkages and identify individuals needing services.
• Coordinate Veterans Program outreach, including outreach planning and visits to VA facilities, shelters, and community locations.
• Develop communications with the VA and community providers.
• Screen potential participants for eligibility using VA-approved forms and verify veteran and income status.
• Provide or arrange suicide prevention outreach, mental health screening, education, crisis treatment, case management, peer support, and benefits assistance.
• Connect individuals with VA, federal, state, local, and mainstream resources.
• Assist with emergent health care, daily living, financial planning, transportation, legal, childcare, and related needs.
• Travel throughout the community and local sites.
• Provide community stabilization support and immediate mental health services during crises.
• Help reduce hospitalization utilization, law enforcement contact, and recidivism.
• Maintain computerized client records, daily activity logs, mileage logs, and other reports.
• Operate and maintain a van/shuttle when needed, including inspections and safety conditions.
• Conduct frequent outreach visits to build trust and program participation.
• Research community resources and advocate for veterans facing barriers.
• Integrate the program with homeless services, veteran services, behavioral health, and other programs.

Skills

Outreach coordination

Community outreach

Mental health awareness

Communication skills

Conflict resolution

Microsoft Office

Travel ability

Bilingual (plus)

Education

Bachelor's degree in Human Services or related field

Tools

Microsoft Office Suite

Computerized Client Records

Job description

• Report to the Program Director
• Create partnerships and linkages and identify individuals needing services
• Coordinate Veterans Program outreach, including outreach planning and scheduled visits to VA facilities, shelters, and community locations
• Develop communications and updates with the VA and community providers
• Screen potential participants for eligibility using VA-approved forms and verify veteran and income status
• Provide or arrange suicide prevention outreach, mental health screening, education, clinical emergency treatment, case management, peer support, and benefits assistance
• Connect individuals and families with VA, federal, state, local, and mainstream resources
• Assist with emergent health care, daily living, financial planning, transportation, legal, childcare, and related needs
• Communicate confidentially with the service team to address service and support issues
• Participate in supervision, staff and Project Management Team meetings, trainings, and collaborative planning
• Attend monthly community outreach meetings
• Assist people experiencing homelessness with accessing resources, making referrals, and pursuing shelter or permanent housing
• Maintain computerized client records, daily activity logs, mileage logs, and other reports
• Operate and maintain a van/shuttle when needed, including inspections and safety conditions
• Conduct frequent outreach visits to build trust and program participation
• Research community resources and advocate for veterans facing barriers
• Integrate the program with homeless services, veteran services, behavioral health, and other programs
• Travel throughout the community and local sites
• Provide community stabilization support and immediate mental health services during crises
• Help reduce hospitalization utilization, law enforcement contact, and recidivism

Requirements

• Bachelor's degree in Human Services or related field required
• 3 to 5 years of experience working in outreach
• Experience working with Veterans or people who have mental health, substance use, or IDD concerns
• Ability to explain an agency's purpose, programs, and operations
• Knowledge of available community resources
• Mission-driven, self-starting approach
• Excellent computer skills in Microsoft Office and office products
• Excellent written and verbal communication skills
• Proven ability for conflict resolution
• Ability to safely operate a motor vehicle
• Ability to travel to assigned locations and perform required physical activities
• Bilingual in any language is a plus

Core Competencies

Demonstrates expertise in outreach coordination, community resource integration, and veteran services, with a strong focus on mental health support and crisis intervention. Proficient in managing client records and providing comprehensive assistance to individuals facing barriers to care.

Highest-signal resume keywords

• Outreach Coordination
• Veteran Services Experience
• Mental Health Screening
• Community Resource Knowledge
• Conflict Resolution

Hard Skills

• Client Record Management
• Crisis Intervention
• Eligibility Screening
• Case Management
• Transportation Assistance

Soft Skills

• Excellent Communication Skills
• Mission-Driven Approach
• Self-Starting Attitude
• Trust Building
• Conflict Resolution

Industry Keywords

• Veterans Program
• Community Outreach
• Homeless Services
• Behavioral Health
• Emergency Treatment

Tools & Technologies

• Microsoft Office
• Computerized Client Records