Community Office Assistant Manager (Flex Team)

Canandaigua National Bank & Trust Co; City of Rochester (NY); On-site; USD 69,415,000 - 93,914,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid holidays, vacation, and sick time

401(k) and Profit Sharing

Employee Stock Ownership Plan (ESOP)

Tuition assistance

Job summary

Canandaigua National Bank & Trust is seeking a Community Office Assistant Manager to lead the Community Office sales/service team in Rochester and Canandaigua, NY. This role focuses on delivering tailored customer solutions while guiding branch staff toward personal and team goals.

The successful candidate will have banking or sales management experience, strong communication, and the ability to coach and motivate a diverse team in a community-focused environment.

Qualifications

• BS/BA degree in a related field.
• Minimum of three years' banking and/or sales management experience.
• Specialized banking education and training.
• Strong written and verbal communication skills.
• Demonstrated management and supervisory skills.

Responsibilities

• Establish growth, sales, and profit objectives for the office.
• Provide input and coaching to help staff meet customer service and sales objectives.
• Ensure timely sales and customer service reporting.
• Make sales and service calls on present and prospective clients.
• Develop quarterly sales plans to maximize acquisition, growth and retention.
• Actively participate in the community to reflect positively on the Bank.
• Acquire knowledge of banking laws, regulations, and practices.

Skills

Sales management

Leadership

Written & verbal communication

Customer interaction

Education

B.S. or B.A. degree in a related field

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Community Office Assistant Manager (Flex Team)

3 days ago Requisition ID: 3400

Community Office Assistant Manager
Flex Team
Canandaigua National Bank & Trust
Locations: Rochester, NY & Canandaigua, NY

What does a Community Office Assistant Manager do at Canandaigua National Bank?

The Community Office Assistant Manager is responsible for working as an active leader within the Community Office sales/service team. This role plays a key role in independently interacting with customers with the goal of delivering a solution to each unique customer situation. The Assistant Manager is asked to achieve personal sales/acquisition goals while also assisting the Community Office Manager with motivating, coaching and mentoring branch personnel towards their own individual goal attainment.

What competencies are needed to be successful in this role?

• A. B.S. or B.A. degree in a related field.
• A minimum of three (3) years' experience in related banking and/or sales management positions.
• Specialized banking education and training.
• Highly developed written and verbal communication skills.
• Demonstrated management and supervisory skills.

What does a successful first year in this position look like?

• Works closely with the Community Office Manager in establishing growth, sales, and profit objectives for the office.
• Provide input and coaching on these objectives to help ensure branch staff is trained meet customer service needs as well as sales objectives.
• Ensure that all sales and customer service reporting information is provided on a timely basis.
• Make sales and customer service calls on present and prospective clients within the market area at required volumes.
• Develop and communicate quarterly sales plans for the branch that outlines action steps to be taken in order to maximize acquisition, growth and retention of customers based in their defined market area.
• Actively participate in the community in a manner that reflects favorably on the Bank.
• Acquire and develop knowledge of the laws, regulations, and practices that impact the banking industry.

What makes working at Canandaigua National Bank different?

Our Core Values guide how we serve, lead, and grow alongside our community. By working wholeheartedly, feeling empowered, acting with courage, being authentic, and serving with a noble spirit, WE CAN fortify healthy lives by doing what's right for our customers and the community.

Our culture nurtures passionate employees and offers great rewards including:

• Medical, dental, vision, FSA, HSA options for both part-time and full-time employees. Medical coverage is also offered for domestic partners.
• Paid holidays, vacation, and sick time.
• Retirement benefits that include a 401(k), Profit Sharing, and Employee Stock Ownership Plan (ESOP).
• Tuition assistance.
• Community focused volunteer opportunities.
• Award winning wellness program that promotes a solid work/life balance.
• Banking perks and discount programs.

Our goal is to ensure that our bank, employees, and our community thrive and grow, now and for the next 135 years. We're in it for the long haul. What truly sets us apart from other financial institutions is the quality and commitment of our employees. We've assembled a diverse team of people who share a primary focus: to provide exceptional service for our customers.

As an organization, we are committed to hiring, training, developing, promoting, and celebrating employees from historically disadvantaged groups. At Canandaigua National Bank, we welcome the unique contributions that you can bring in terms of ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, religion, disability, sexual orientation, education, and culture.

Canandaigua National Bank remains an independent community bank. If you want to be a part of something special, join us today!

Canandaigua National Corporation and its subsidiaries encourage diversity in the workplace; we are an Equal Opportunity Employer. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.

Compensation range- $28.50/hr.
The actual salary offered within the range is dependent on a variety of factors including, but not limited to, relevant experience, qualifications, skills, level offered, and performance expectations.