Community Moderator (External Contractor) – USA/Canada

Jobicy; United States; Remote; USD 21,000 - 34,000; Part time

Job summary

Udacity, now an Accenture company, seeks a Community Moderator to support scholarship communities and ensure a healthy, engaging online learning space. You will monitor forums daily, including weekends, at least twice a day, and collaborate with the Community Manager to drive learner engagement and reporting.

This part-time contractor role is remote in the USA/Canada region, requiring strong communication, organization, and knowledge of online community platforms.

Qualifications

• Residence in USA/Canada required or preferred.
• Udacity Nanodegree graduate is a plus.
• Strong knowledge of online communities and ability to stay cool under pressure.
• Reliable internet connection for fully online duties.
• Excellent organizational and multitasking skills with a proactive approach.
• Familiarity with online community moderation tools (forums, comments, content management).
• Knowledge of Udacity’s services, audience, and community culture.
• Ability to clearly communicate information and report when needed.
• Understanding of customer service principles.
• Must be available to work across days, evenings, and weekends.
• Student-oriented mindset focused on learner needs.
• Willingness to take this as a part-time external contractor role.

Responsibilities

• Provide non-technical support to students within the community.
• Organize and maintain the online platform and moderation workflow.
• Handle violation posts and ensure members follow guidelines.
• Assist Community Manager with performance summaries when requested.
• Support forum activities and brainstorm engagement strategies with the Community Manager.
• Attend regular online meetings with Udacity representatives.
• Be responsive in group discussions with Udacity representatives.

Skills

Residence USA/Canada

Udacity graduate

Online communities

Stable Internet

Multitasking

Moderation tools

Udacity services

Communication

Customer service

Weekend availability

Student focus

Part-time contractor

Education

Udacity Nanodegree graduate

Job description

About Us

Udacity is now an Accenture company, and exciting things are happening! We are on a mission of forging futures in tech through radical talent transformation in digital technologies. We offer a unique and immersive online learning platform, powering corporate technical training in fields such as Artificial Intelligence, Machine Learning, Data Science, Autonomous Systems, Cloud Computing and more. Our rapidly growing global organization is revolutionizing how the enterprise market bridges the talent shortage and skills gaps during their digital transformation journey.

Position Overview

Community Moderators help the Community Managers in moderating Udacity’s scholarship communities. Their main objective is ensuring that the students’ online community is healthy, engaging, and that community goals are successfully met. As a Community Moderator, you are expected to monitor the forum daily, including weekends — a minimum of 2x per day, ideally several hours apart (once in the morning and once in the evening).

Required Skills/Qualifications

• Residing in USA/Canada
• Udacity course/Nanodegree Graduate is an added plus
• Good knowledge of online communities and ability to stay cool under pressure
• Strong internet connection, as daily duties are fully online
• Strong organizational and multitasking skills with a proactive approach
• Understanding of online community platform moderation tools (forums, commenting, content management, etc.)
• Knowledge of Udacity’s services, targeted audience, and community culture
• Ability to effectively communicate information and report when needed
• Good knowledge of customer service principles
• Availability to work across days, evenings, and weekends as required
• Student-oriented mindset with a focus on understanding learner needs
• Flexibility to take on this challenge as a part-time external contractor alongside a current job

Responsibilities

• Providing students with non-technical support within the community
• Organizing and maintaining the online platform by:
• Handling violation posts and ensuring all members follow community guidelines
• Occasionally supporting the Community Manager with performance summaries when requested
• Supporting forum activities and brainstorming with the Community Manager on ways to increase member engagement
• Attending regular online meetings with Udacity representatives
• Being responsive in group discussions with Udacity representatives
• Ensuring all members have a fun and engaging learning environment

Compensation

Compensation at Udacity, an Accenture company, varies depending on a wide array of factors, which may include but are not limited to location, role, skill set, and level of experience. As required by local law, Udacity, an Accenture company, will provide a reasonable range of compensation.

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Accenture Equal Opportunity Statement

Udacity, an Accenture company, is an EEO and Affiliated Accenture business, and is committed to providing veteran employment opportunities to our service men and women.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.

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