Community Marketing Assistant Manager - South Florida

Wyndham Vacation Resorts, Inc; Palm Aire (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Job summary

Travel + Leisure Co. is seeking an experienced CMP Marketing Manager to oversee the daily operations of the CMP Marketing Team and assist in interviewing, hiring, supervising, training, and developing associates.

The role involves direct staff supervision, performance reviews, and ensuring marketing penetration standards are met. You will coordinate with frontline sales on tour flow, prepare daily/weekly status reports, and maintain communications with management on program changes.

Qualifications

• Two (2) years marketing experience required, preferably in vacation ownership
• Education: High School Diploma, GED, or equivalent
• Excellent communication and leadership abilities

Responsibilities

• Oversee daily operations and productivity of the CMP Marketing Team
• Interview, hire, supervise, train, and develop associates
• Prepare daily/weekly status reports and coordinate tour flow with Sales
• Direct supervision and performance management of staff; conduct reviews and disciplinary actions when necessary
• Maintain marketing penetration standards and run daily reports
• Coordinate with Front Line sales management regarding tour seats and policies
• Handle miscellaneous duties as assigned

Skills

Verbal and written communication

Coaching and supervision

Customer service excellence

Multi-tasking

Negotiation and conflict resolution

Marketing databases knowledge

Recruitment and staff development

Leadership by example

Detail oriented

Problem solving

Education

High School Diploma, GED, or equivalent

Tools

Mainframe

Focus

CRS

Job description

Job Summary

Assists the CMP Marketing Manager in overseeing the daily operations and productivity of the CMP Marketing Team. Assists in the interviewing, hiring, supervision, training, development, and behavior/performance management of associates.

Essential Job Responsibilities

• Direct supervision of CMP Marketing staff: interview, hire and train associates; plan, assign and direct work; conduct performance reviews; motivate, reward and provide disciplinary action when necessary (termination and conflict resolution). (45% time)
• Maintain total site marketing penetration standards set by management.
• Run daily reports.
• Prepare daily and weekly status reports to include, but not limited to, Show factors and Penetration rates to be submitted in a timely manner for corporate deadlines.
• Prepare additional reports deemed necessary by management. (30% time)
• Coordinate with Front Line sales management regarding tour seats available and potential tour flow.
• Coordinate with sales regarding new/changes in marketing programs (booking/gifting policies). (10% time)
• Maintain copies of invitations and daily tour manifests for reference purposes.
• Resolve issues pertaining to tour statuses, bookings, coding, etc.
• Order and maintain departmental supplies (collateral material, uniforms, etc.). (10% time)
• Other duties as assigned (5% time)

Travel Requirements Minimal Minimum Requirements and Qualifications

• Full availability to work daytime, nighttime, holidays and weekends.
• Education High School Diploma, GED, or equivalent
• Training requirements None
• Job experience Two (2) years marketing experience required, primarily in vacation ownership industry. Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

Knowledge and skills

• Excellent verbal and written communication skills; must maintain a high level of professionalism at all times
• Ability to effectively coach, counsel and motivate direct reports
• Provide exceptional customer service (i.e. must be able to communicate in a positive and effective manner when dealing with upset owners)
• Ability to efficiently multi-task
• Ability to negotiate effectively
• Working knowledge of marketing databases
• Ability to recruit, train and develop employees
• Ability to lead by example
• Detail oriented and accurate
• Ability to carry out responsibilities in accordance with the organization's policies and applicable laws
• Demonstrated problem solving ability

Technical Skills

• Maintain up to date knowledge on all company systems such as; Mainframe, Focus and CRS.

How You'll Be Rewarded

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

Where Memories Start with You Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.

If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.

Travel + Leisure Co. is the world’s leading membership and leisure travel company offering vacation ownership, travel membership, and exchange programs. We provide outstanding vacation experiences and travel inspiration to millions of owners, members, and subscribers every year. We believe that all vacation moments start with our associates, and we’re proud of our global teams that turn vacation inspiration into exceptional travel experiences.