Community Market Leader

First Interstate BancSystem; Aberdeen (SD); On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

Generous PTO and paid federal holidays

Student debt employer repayment

401(k) retirement plan with 6% match

Job summary

First Interstate Bank in Aberdeen, SD seeks a Community Market Leader to oversee operations, sales performance, and customer experience across multiple retail locations. This role drives business growth, ensures regulatory compliance, and builds high-performing teams delivering financial solutions to individuals, small businesses, and commercial clients.

The position emphasizes coaching seven+ Community Branch Managers, setting performance goals, and collaborating with Commercial Banking,

Qualifications

• Expertise in consumer deposit accounts, personal loans, small business services and digital banking tools.
• Familiarity with federal and state banking laws, including BSA/AML, Reg E and Reg CC.
• Proficient in branch procedures, compliance, risk management and retail banking products.
• Strong knowledge of sales models, customer segmentation and performance metrics.

Responsibilities

• Develops local market strategies to grow deposits, loans and customer relationships.
• Ensures regulatory compliance, internal policies and audit standards.
• Monitors branch performance metrics and identifies improvement opportunities.
• Collaborates with Commercial Banking, Mortgage and Wealth teams to deliver holistic solutions.
• Coaches branch staff and leads multi-branch teams to meet goals.
• Represents the bank in local events and business development efforts.
• Sets performance goals and provides coaching and development opportunities.
• Leads market leadership and ensures high standards of customer experience.

Skills

Consumer deposits

Personal loans

Small business services

Digital banking tools

Regulatory knowledge

Sales performance

Customer relationship management

Education

Bachelor's degree in Finance or Management preferred

7-9 years progressive retail banking experience

Tools

CRM systems

Performance dashboards

Job description

This position is located at our Aberdeen, SD West branch.

What’s Important to You

We know your career is just one aspect of a meaningful, complex, and demanding life. That’s why we designed our compensation and benefits package to provide employees and their families with as much choice as possible.

• Generous Paid Time Off (PTO) in addition to paid federal holidays.
• Student debt employer repayment program.
• 401(k) retirement plan with a 6% match.

The health and happiness of the places we call home matter to us. Learn a little more about what we do for the communities we serve and why we want YOU to be a part of it.

SUMMARY

The Community Market Leader oversees the operations, sales performance, and customer experience across multiple retail banking locations. This leadership position is responsible for driving business growth, ensuring regulatory compliance, and developing high-performing teams that deliver exceptional service and financial solutions to individual/small business clients and servicing to commercial clients.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Develops and executes local market strategies to grow individual and small business deposits, loans, and customer relationships.
• Ensures compliance with all regulatory requirements, internal policies, and audit standards.
• Monitors and analyzes branch performance metrics, identifying opportunities for improvement.
• Collaborates with internal partners (e.g., Commercial Banking, Mortgage, Wealth, Retirement, Treasury) to deliver holistic financial solutions.
• Promotes accountability, recognition, and continuous improvement.
• Represents the bank in local events, partnerships, and business development efforts.
• Maintains high standards of compliance, efficiency, and customer experience.
• Coaches and mentors branch employees in learning the skills required for their level of role, including technical expertise of consumer and small business lending to deliver relationship banking.
• Delivers full capabilities of the bank & optimizes results through effective partnership and planning with Commercial Market President(s) and State President(s).
• Performs other duties as assigned.

MANAGEMENT RESPONSIBILITIES

• Leads and inspires seven or more Community Branch Managers to meet or exceed sales, service, and compliance goals.
• Provides coaching, mentoring, and succession planning for Community Branch Managers.
• Sets performance goals and provides coaching, feedback, and development opportunities.
• Engages as a key leader in the market including possibly being the most senior local leader.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

KNOWLEDGE, SKILLS AND ABILITIES

• Expertise in consumer deposit accounts, personal loans, small business services, and digital banking tools.
• Familiarity with federal and state banking laws, including BSA/AML, Reg E, Reg CC, and privacy regulations.
• Proficient in branch procedures, compliance, audit standards, risk management, retail banking products, compliance, and operational procedures.
• Strong Knowledge of consumer banking sales models, customer segmentation, and performance metrics.
• Understanding of local market trends, competitor offerings, and customer behavior.
• Skilled in driving sales performance, setting goals, and implementing incentive programs.
• Clear and effective communication with internal teams, senior leadership, and external stakeholders.
• Ability to interpret sales data, customer insights, and operational reports to inform decisions.
• Comfortable using CRM systems, digital banking platforms, and performance dashboards.
• Extensive knowledge in Community/Small Business Banking and Home Loans.
• Foundational knowledge in Treasury Management and Wealth Management.

EDUCATION AND/OR EXPERIENCE

• High School Diploma or General Education Degree (GED) equivalent required
• Bachelor's Degree in Finance or Management preferred
• 7-9 years progressive retail banking experience, including multi-branch leadership required

LICENSES AND CERTIFICATIONS

Valid Driver's License required

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

• Dexterity of hands/fingers to operate computer keyboard and mouse
• Frequently Sitting
• Frequently Standing
• Occasionally Noise Level - Moderate
• Typical Work Hours - M-F (8-5)
• Regular and Predictable Attendance - Required
• Travel - as needed

In compliance with the Americans with Disabilities Act, the company provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

All applicants must pass pre-employment screenings including a background check. First Interstate BancSystem participates in E-Verify which will require new employees to verify their identity and employment eligibility through the internet-based system operated by the Social Security Administration (SSA) and the Department of Homeland Security (DHS).

E-Verify Notice English or Spanish Right to Work Notice English or Spanish

EEO STATEMENTS

First Interstate Bank is an equal opportunity employer committed to a diverse workforce and a barrier-free employment process. Employment is based solely on an individual's merit and qualifications directly related to the position.

We do not discriminate on the basis of race, color, religion, national origin, ancestry, pregnancy status, sex, age, marital status, disability, medical condition, or any other characteristics protected by law.

We make all reasonable accommodations to meet the obligations set forth under the Americans with Disabilities Act (ADA) and state disability laws.

In order to ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974, and Title I of the Americans with Disabilities Act of 1990, as amended, individuals that require accommodation in the job application process for a posted position may contact us Monday through Friday, 8 am to 5 pm MST at [e-mail].

First Interstate BancSystem participates in E-Verify which will require new employees to verify their identity and employment eligibility through the internet-based system operated by the Social Security Administration (SSA) and the Department of Homeland Security (DHS).