COMMUNITY MANAGER - The Pointe at Piney Z

Royal American Management; Tallahassee (FL); On-site; USD 50,000 - 52,000; Full time

Job summary

Royal American Companies is seeking a experienced Community Manager in Tallahassee to oversee a property, coach staff, and ensure excellent resident service. You will lead leasing, budgeting, and vendor coordination while maintaining strong relationships with residents and the regional team.

The role requires a high school diploma (license where required), 3+ years in management, and knowledge of affordable housing programs.

Qualifications

• High School Diploma or Equivalent required.
• Property/Community Manager license where required.
• Minimum three (3) years property management experience preferred.
• Proficiency with One Site software preferred.
• Experience in affordable housing, Tax Credit, HUD and/or Rural Development preferred.
• ARM or CAM designations preferred.

Responsibilities

• Full oversight of assigned property.
• Supervise and train community associates.
• Evaluate performance, including annual reviews.
• Counsel underperforming associates and provide feedback.
• Create a positive, welcoming environment for residents and staff.
• Attract, screen, and select prospective residents per criteria.
• Maintain knowledge of market conditions affecting leasing and operations.
• Develop and execute marketing and advertising campaigns.
• Assist with resident services programming.
• Maintain rent collection procedures and follow up on delinquencies.
• Deliver rent deposits to bank and submit documentation.
• Oversee security deposit administration and refunds.
• Participate in annual operating budget preparation with Regional Manager.
• Monitor landlord-tenant relations and mediate disputes.
• Use maintenance software to track service requests and review reports.
• Conduct vendor walk-throughs and supervise on-site work.
• Inspect apartments for move-in condition and turnover.
• Inspect property grounds and amenities for cleanliness.
• Ensure contractors have Vendor Compliance approval before work.

Skills

Leadership skills

Communication skills

Decision making

Multitasking

Customer service

Creativity

Proactive/self-starter

Written/oral communication

Computer literacy

Education

High School Diploma or Equivalent

License for Property/Community Manager where required

3+ years property management experience

One Site proficiency

Experience in affordable housing/Tax Credit/HUD/Rural Development

ARM or CAM designation (preferred)

Tools

One Site

Job description

Job Details

Level: Experienced

Job Location: The Point at Piney Z - Tallahassee, FL 32311

Position Type: Full-Time (30 + hours/week)

Education Level: High School/Equivalent

Salary Range: $50,000.00 - $52,000.00 Salary/year

Travel Percentage: Local, as needed for business

Job Shift: Days/Nights/Weekends/On Call

Job Category: Management

At Royal American Companies, we offer more than just jobs; we provide fulfilling careers.

*LIHTC and Valid Driver's License required.

Job Summary

Under the direct supervision of the Regional Manager and/or Area Manager, the Community Manager is responsible for full oversight of their assigned property and providing leadership and direction to associates at assigned property. They mentor and ensure all associates support the corporate mission and understand their role in achieving these established goals. The Community Manager supports and coaches associates to enhance individual performance and provide excellent customer service to residents.

Incumbent is expected to have excellent attendance and communication skills, possess the ability to build lasting business relationships, and exhibit professionalism.

Essential Job Duties and Responsibilities

• This job description does not list all duties that will be required of this position. You will be required to perform other duties, as requested by your supervisor.
• Full oversight of assigned property
• Supervise and provide training to community associates
• Evaluate associates performance, including the completion of annual performance reviews
• Counsel underperforming associates and provide constructive feedback to improve performance
• Create positive, welcoming, supportive environment for residents, visitors, and community associates
• Attract, screen, and select prospective residents in accordance with federal, state, governing program laws and regulations utilizing the set Resident Selection Criteria
• Maintain knowledge and awareness of market conditions affecting leasing and operations
• Develop and execute effective marketing and advertising campaigns for apartment leasing
• Assist with development and implementation of resident services programming
• Maintain sound rent collection procedures, including following up with delinquent accounts
• Deliver rent deposits to bank and submit relevant documentation
• Oversee security deposit administration including inspecting units to determine residents balance or refund, prepare disposition letters, and process security deposit returns
• Maintain familiarity with all procedures and requirements for accounts payable
• Participate in the preparation of the annual operating budget, and work with the Regional Manager to maintain budgetary guidelines
• Monitor landlord-tenant relations and mediate disputes when necessary
• Utilize maintenance software program to enter in and track service request, and regularly review maintenance reports
• Conduct walk-through and follow up for vendors work on site
• Inspect apartments for move in condition and turn over status
• Inspect property grounds, office, community room(s) and all other amenities to ensure they are clean and maintained
• Ensure all contractors/vendors have approval from Vendor Compliance prior to performing any work on the property, once approved monitor the activities being performed

Knowledge, Skills and Abilities (KSAs)

• Ability to perform all functions of an Assistant Community Manager
• Strong leadership skills, communication skills, and decision-making abilities. Must be able to motivate portfolio and team members to accomplish company goals and expectations
• Requires the ability to perform and handle interruptions in a rapidly changing, multi-tasking environment in an appropriate manner
• Work requires high attention and mental demands including the ability to prioritize and process information with accuracy and clarity
• Sound understanding of progressive multi-family management and operations as it relates to management of assets, personnel management, office operations, budgeting and planning
• Must be able to provide excellent customer service and effectively and professionally communicate in e-mail, by phone, or in person during the course of the workday
• High degree of creativity, coupled with sound business judgment
• An aggressive self-starter, yet diplomatic to effectuate positive relations with subordinates and peers. Performance oriented and highly motivated to produce results.
• Computer literacy
• Excellent written and oral communication skills
• Work flexible schedule, including evenings and weekends
• Demonstrate strong written and oral communication skills

Education and Experience

• High School Diploma or Equivalent
• Property/ Community Manager state level license where required
• Minimum three (3) years property management experience preferred
• Proficiency in One Site preferred
• Computer literacy
• Experience in affordable housing, Tax Credit, HUD and/or Rural Development preferred
• The following designations are preferred: ARM (Accredited Residential Manager), CAM (Certified Apartment Manager)

Physical Demands

• Travel independently for the purpose of conducting property business. Must have a government issued state ID, or valid driver’s license if required by Management based on location/property or business needs
• Must be able to access all areas of the propertys grounds and structures, including multilevel structures, with or without the aid of an elevator
• Able to work with at a computer for a minimum of 7 hours daily either standing or sitting
• Effectively communicate with applicants, residents, vendors and supervisors in e-mail, by phone, or in person regarding day to day operations of the property