Community Manager - The Cottages at Illinois

Landmark Properties Management, LLC; Urbana (IL); On-site; USD 55,000 - 70,000; Full time

Job summary

Landmark Properties in Urbana, IL is seeking a Community Manager to oversee daily property operations, leasing goals and revenue management. You will lead the on-site management team, drive resident relations, and ensure adherence to company policies and procedures while coordinating with a regional director.

The role emphasizes strong leadership, financial planning, and customer service, with a focus on maintaining occupancy, budgeting accuracy and team performance.

Qualifications

• Bachelor degree strongly preferred; four years of experience in residential rental community or equivalent.
• Strong financial, organizational, analytical and decision-making skills.
• Excellent communication, management, and people skills; Entrata experience preferred.

Responsibilities

• Oversee leasing goals, revenue management and budgeting for the property.
• Lead on-site management team and coordinate with regional leadership.
• Develop and implement resident relations, retention programs and community events.

Skills

Leadership

Communication

Financial analysis

Organizational skills

Education

Bachelor degree

Tools

Entrata

Job description

Job Description The primary role of the Community Manager is to oversee all phases of the property’s daily operations and management. The Community Manager will be responsible for leasing goals, revenue management, fiscal planning, resident and community relations. The Community Manager should possess a polished, professional stature, lead the team by example, and comply with Landmark Properties policies and procedures. Reports to: Regional Director Direct Reports: On-Site Management Team

Responsibilities

Leasing & Marketing

In conjunction with the Leasing and Marketing Manager, prepare marketing plans and develop new strategies and programs designed to meet occupancy goals Prepare weekly status reports as well as recommendations for changes to pricing or leasing specials Effectively maintain product knowledge of community and competitive communities through consistent evaluation of market conditions and trends Ensure timely follow up activities take place for all prospective residents Review and countersign all resident Housing Contracts

General Administration

Ensure confidentiality of client, resident, and company information Organize all staff meetings and any special or emergency meetings Understand and adhere to Fair Housing laws Maintain a clean and professional work environment Assist in corporate projects as requested Evaluate computer/technology needs of the site and ensure that all staff members abide by the company’s technology policy

Financial Management

Lead the development of the annual budget and business plan for the property Oversee account receivable process and property delinquency, intervening as needed to minimize delinquency Oversee the accounts payable process Make purchases for the property and monitor all expenses Prepare monthly variance reports and month end reporting package in a timely manner Project quarterly income and expenses

Personnel

Manage staff including hiring, providing ongoing training, mentoring, and employee development Report on bi-weekly payroll, timesheet submission, and employee records Prepare annual staff performance reviews

Customer Service

Understand the needs and expectations of residents, prospective residents, clients, and vendors and exceed their expectations Maintain active and effective communication with residents, parents, and university personnel Distribute monthly newsletter and resident communications Develop and maintain a positive sense of community for both residents and associates and encourage participation in events and activities Assist in mediation and resolution of resident conflicts by encouraging the respect for and appreciation of individual differences Develop and maintain resident retention programs

Facilities

Implement a successful turn plan Ensure the staff is utilizing the Facilities tool in Entrata to track, close, and follow up on all service requests Ensure the maintenance team is completing all service requests in a timely manner Regularly walk the property to identify and address maintenance issues Lead the maintenance team in quarterly inspections of each unit to identify and address maintenance issues Understand, communicate, and enforce community safety, emergency, and fire evacuation policies and procedures, providing emergency response and referral services and resources

Risk Control

Document and address behaviors of residents that violate the law or the community lease agreement Identify and address safety and security risks Prepare and submit incident reports Handle emergency situations in conjunction with the corporate team

Requirements

Bachelor degree strongly preferred, high school diploma required 4 years of experience in various positions in a residential rental community is required 2 years of experience as a Community Manager with a proven record of achievements Student housing experience is STRONGLY preferred Proven proficiency in all areas of property management operations Strong financial, organizational, and analytical and decision-making skills Strong internet, word processing, and spreadsheet skills Must have excellent communication, management, and people skills Entrata experience preferred Work Environment & Physical Demands: The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee may infrequently drive a vehicle (intrastate and interstate travel) or be subject to air travel for purposes of Company business. Upon hiring, employees must verify required licensing for their respective state.

Landmark Properties is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Landmark Properties is a fully integrated real estate firm specializing in the acquisition, development, and management of high-quality residential communities. Backed by a deep understanding of the markets, a commitment to quality, and a strong track record of success, Landmark is responsible for some of the premier student housing communities in the nation. Headquartered in Athens, GA, Landmark Properties started out as one of the foremost developers and managers of off-campus housing communities in the country. Landmark is focused on maximizing each property’s value while providing the very best college living experience for its residents. In recent years, Landmark Properties has expanded into the single-family and traditional multifamily housing market. The company is positioned to develop and build a variety of housing types for not just college students, but others who desire an unmatched rental experience. Landmark’s mission is to be the leading choice for capital partners in search of strategic investment opportunities in the housing sector. In addition to providing exceptional results for Landmark’s investors, the company is dedicated to transparent business interactions, excellent client relations, and an unwavering commitment to integrity.