Community Manager

Nerd Ninjas; Remote; USD 65,000 - 95,000; Full time

Job summary

A dynamic gaming studio is seeking a Community Manager to be the face and voice of their community. Responsible for managing day-to-day interactions across platforms like Discord and Steam, you will foster engagement, act as an advocate for players, and support live events. The ideal candidate will have professional community management experience, strong communication skills, and a passion for gaming. The role is fully remote, catering to US citizens/residents with a salary range of $65k - $95k.

Benefits

Competitive salary

100% paid Medical, Dental, & Vision

Flexible schedule

Annual team-building retreats

Qualifications

• Experience managing gaming communities professionally, especially on Discord and Steam.
• Strong written communication skills for varied interactions.
• Ability to handle player frustration gracefully.
• Availability during core team hours (M-F: 9 am - 5 pm PT).
• A passion for games.
• Must be a US citizen and/or resident.

Responsibilities

• Own the day-to-day management of community channels like Discord and Steam.
• Bridge between the community and the development team.
• Support the rollout of patches and communicate with the community.
• Plan digital community events to drive engagement.
• Assist in influencer relations to expand reach.
• Monitor sentiment and enforce community guidelines.
• Track community growth and engagement metrics.

Skills

Community management

Written communication

Crisis management

Empathy

Remote work capability

Tools

Discord

Steam Community

Job description

Nerd Ninjas is a fully remote, fast-moving, multi-disciplinary team of creative professionals that work hard and play hard. We’re working on fun and interesting projects across VR, AR, mobile, and desktop.

As the Community Manager, you will be the face and voice of the studio to our players. You will be responsible for building, growing, and nurturing the communities around our projects (with a focus on our digital tabletop and strategy titles). You will work closely with the Product and Marketing teams to execute engagement strategies, create social content, and ensure our players feel heard and valued.

Benefits

• Competitive salary.
• 100% paid Medical, Dental, & Vision.
• Flexible schedule.
• Travel once a year for fun, team-building retreats.
• Our culture is fun, unique, and anti-drama (you'll love it!).

Responsibilities

• Community Engagement: Own the day-to-day management of our community channels (Discord, Steam Forums, Reddit, Twitter/X, etc.). Foster a welcoming, positive, and active environment for players to discuss strategies, share feedback, and hang out.
• The Player's Advocate: Act as the bridge between the community and the development team. Synthesize player feedback, bug reports, and feature requests into clear, actionable insights for the Product team.
• Live Operations Support: Support the rollout of patches, updates, and events. Communicate maintenance windows, patch notes, and known issues to the community clearly and proactively.
• Event Coordination: Plan and host digital community events, such as "Play with the Devs" sessions, tournaments, fan-art contests, or Q&As to drive engagement and retention.
• Influencer Relations: Assist in identifying and reaching out to content creators, streamers, and YouTubers who fit our game’s genre to help expand our reach.
• Crisis Management: Monitor sentiment and de-escalate toxicity or negative trends within the community before they spiral. Enforce community guidelines with fairness and firmness.
• Analytics & Reporting: Track community growth and engagement metrics. Provide weekly reports on community sentiment, feedback trends, and the performance of social posts.

Requirements

• Experience managing gaming communities professionally, specifically with deep knowledge of Discord (bot management, role setup, moderation) and Steam Community management.
• Strong written communication skills. You can switch voices easily between "Professional Studio Announcement" and "Casual Discord Chat."
• Thick skin and high empathy; able to handle player frustration with grace and turn negatives into positives.
• Ability to work successfully remotely and be available during core team hours, M-F: 9:00am - 5pm Pacific Time.
• A passion for games.
• Must be a US citizen and/or resident.

Pluses

• Experience launching a game in Alpha/Beta production phase and managing the specific community challenges that come with it.
• Knowledge of the board game Dice Throne.
• Experience with Kickstarters.
• Experience in XR.
• Video editing skills (ability to cut together gameplay trailers or TikToks/Reels).
• Previous experience in a marketing or PR support role.
• Live in the Pacific Northwest.

The salary range for this position is $65k - $95k depending on experience.