Community Manager - Overture San Marcos

Greystar Management Services, LLC; San Marcos (CA); On-site; USD 65,000 - 100,000; Full time

Job summary

Greystar seeks an experienced Community Manager to lead daily operations of an Active Adult community (ages 55+) in California. You will oversee onsite staff, coordinate resources, and ensure exceptional resident experiences while maintaining strong financial performance and strict regulatory compliance.

You will liaise with ownership, residents, and regional management, driving operational excellence and long-term community success. Evening/weekend work may be required.

Qualifications

• Bachelor’s degree preferred in Business Management, Real Estate, or related field.
• 4-6 years minimum of relevant experience in property management, sales, marketing, and customer service.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent communication, conflict resolution, and customer service skills.

Responsibilities

• Responds promptly to resident concerns, complaints, questions, and requests, and takes appropriate action to resolve and address issues.
• Handles escalated resident disputes with empathy and problem-solving.
• Oversees lease process, budgeting, financial reporting, and NOI strategies to improve performance.
• Leads onboarding, training, and performance development of onsite team in line with company policies.
• Ensures safety, cleanliness, curb appeal, and preventive maintenance through regular inspections and vendor management.
• Promotes resident satisfaction and retention by building a strong community culture and monitoring feedback.

Skills

Communication skills

Conflict resolution

Customer service

Detail oriented

Education

Bachelor’s degree in Business Management, Real Estate, or related field

Job description

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

The Community Manager leads the daily operations of an Active Adult community, ensuring exceptional resident experiences, strong financial performance, and full regulatory compliance.

This role oversees onsite team members, coordinates resources and activities, and cultivates a vibrant, inclusive environment that supports the lifestyle and needs of active adults aged 55+.

The Community Manager serves as the primary liaison between ownership, residents, and the onsite team, driving operational excellence and long-term community success.

Adherence to company policies and procedures, as well as compliance with Fair Housing, ADA, FCRA, and all applicable housing regulations, is essential.

JOB DESCRIPTION

Responds promptly to resident concerns, complaints, questions, and requests, and takes appropriate action to resolve and address issues.

Handles escalated resident disputes with empathy and problem‑solving.

Completes various required accounting, financial, administrative, operational, and other reports, and performs other duties as assigned or as necessary, ensuring accuracy and timeliness.

Serves as the liaison with ownership, investors, and regional/asset management teams.

Leads ownership/partner site visits, providing performance updates, market insights, and suggestions to improve overall performance and financial success of the property.

Provides recommendations for long‑term asset preservation, revenue growth, and expense control strategies.

Oversees hiring, onboarding, and training, and manages performance and professional development of team members in accordance with Company policies, values, and business practices.

Ensures team members are current on all required trainings and certifications, and any/all performance issues are appropriately and promptly addressed.

Oversees the lease enforcement process by making periodic apartment inspections, following proper notice requirements, evicting residents, and imposing and collecting late fees and other charges as allowable and stated in the terms of the lease.

Enforces community rules and lease policies to maintain a safe and orderly environment.

Coordinates with legal counsel for evictions, lease disputes, and compliance matters.

Conducts interactive Daily Huddles, regular one‑on‑one coaching/check‑ins, and annual reviews.

Meets regularly with team members to understand and assist in completion of their required responsibilities and annual goal setting.

Keeps them informed of resident situations as necessary.

Shares team and community goals and engages them to understand their role in helping the team in accomplishing them.

Supervises sales activities to achieve the community’s revenue and occupancy goals.

Monitors leasing team performance and metrics (closing ratios, lead conversion, traffic sources, and lead management).

Conduct community tours as needed and ensure model and vacant units are in good standing and tour ready.

Meets targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely manner, making financial bank deposits, and preparing and reviewing monthly financial status reports.

Oversees accounts payable/receivable, invoice approvals, and vendor billing accuracy.

Develops and executes strategies to drive NOI (net operating income) through rent growth, ancillary income opportunities, and expense control.

Conducts regular community inspections and takes appropriate actions to maintain safety, cleanliness, curb appeal, ensure preventative maintenance schedules are executed and that amenities are fully operational.

Promotes resident satisfaction and retention by building a strong community culture while monitoring and responding to resident satisfaction surveys and online reviews in order to maintain strong reputation management.

Oversees budget creation, forecasting, and monthly variance reporting.

Prepares and presents financial performance updates to ownership/asset managers.

Maintains confidentiality of pertinent personal information concerning residents and staff.

Analyzes, and interprets local market and economic trends that may impact the community, understands the competitive market set and implements short- and long‑range marketing and leasing strategies to achieve the community’s occupancy and revenue goals, and adjust pricing and marketing strategies.

Directs and supports maintenance/service operations, ensuring timely work order completion and preventive maintenance programs.

Manages vendor contracts, insurance compliance, and risk management initiatives, including incident reporting, insurance claims and conducting team safety and OSHA trainings.

Maintains and stays current on all applicable/required community licenses, inspections, certifications, permits, etc.

Forecasts and tracks capital expenditures in alignment with ownership objectives.

Manages vendor contracts, procurement, and ensures timely completion of capital projects.

Oversees capital projects and unit upgrades/renovations.

Represents the community and the company in the greater community including attendance at inside and outside events and activities and participates in outreach marketing efforts.

Evening and weekend work may be required.

Performs other duties as assigned which relate to the success of the community and the brand.

For California Only: Community Managers working in California are responsible for managing the lease process by utilizing the California specific Lease File Checklist to ensure all lease documents are complete, compliant, and consistently organized.

BASIC KNOWLEDGE & QUALIFICATIONS

Bachelor’s degree from an accredited college or university preferred in Business Management, Real Estate, or related field.

4-6 years minimum of relevant experience that demonstrates the application of property management, sales, marketing, and customer service background sufficient to manage the day‑to‑day operation of an apartment community, resolve customer complaints and issues, complete financial records, documents, and reports, increase sales revenues, and coordinate the work of a team.

Ability to manage multiple priorities in a fast‑paced environment.

Excellent communication, conflict resolution, and customer service skills.

Detail