Community Manager - OH

Cedar Management Group; Cincinnati (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

Cedar Management Group in Cincinnati, OH seeks a detail-oriented professional to assist in the operation of a department serving HOA boards and homeowners. You will support meeting preparation, manage multiple client relationships, and help interpret HOA documents.

Candidates should communicate effectively, multitask under deadlines, and be comfortable with evening meetings. CMCA, AMS, or PCAM designation preferred; high school diploma required; familiarity with Google Workspace is a plus.

Qualifications

• Strong communication skills required.
• Ability to multitask and manage multiple client relationships.
• Attention to detail and the ability to work autonomously.
• Familiarity with HOA documents and financial documents is a plus.

Responsibilities

• Assist in the operation of a department and related duties.
• Prepare meeting material packets for HOA board meetings and annual or special meetings.
• Create budgets for communities in portfolio and negotiate vendor contracts.
• Review HOA documents and respond to homeowner questions.
• Maintain communications between board members, vendors, and support teams.

Skills

Strong communication

Multitask

Attention to detail

Time management

Bi-lingual

Education

High School Diploma

2-5 years related experience

CMCA, AMS or PCAM Designation preferred

Tools

Google Workspace

Job description

Description

This position is responsible for assisting in the operation of a department. An individual in this position will be expected to perform additional job-related responsibilities and duties throughout the facility as assigned and/or necessary.

Essential Functions

• Proficient with Google Suite applications including Gmail, Docs and Sheets
• Communicate effectively in person or by using telecommunications with our Board of Directors (BOD), homeowners and fellow co-workers and generally enjoy working with a diverse clientele
• Strong interpersonal, written and verbal communication skills required
• Ability to multitask and work autonomously within established procedures and practices with limited supervision, set priorities, meet deadlines, work under pressure and adjust to change.
• Strong decision-making, organizational and problem-solving skills
• Support and provide efficient and timely communication to multiple Homeowner’s Association (HOA) Board of Directors (clients) needs, requests and action items.
• Attend and facilitate Board of Directors meetings, annual meetings and special meetings as required (usually in the evening).
• Ability to effectively manage multiple client relationships simultaneously.
• Prepare all meeting material packets for all above mentioned meetings
• Create budgets for communities in portfolio
• Obtain and negotiate all vendor contracts i.e. (landscaping, maintenance etc.)
• Ability to review, interpret and ensure compliance with HOA documentation
• Ability to review, interpret and answer questions on Financial Documents
• Assists clients with various HOA concerns and/or questions ranging from maintenance, accounting, violations, and other community issues.
• Document and retain all communications between the Community Board Members, Vendors, and Support Teams
• Assist and respond to all homeowners’ questions relating to statements, violations, maintenance and other questions pertaining to their HOA
• Ability to research and obtain information to resolve homeowners’ needs
• Conduct follow up on specific requests made to agent by home owners
• Filing of Paperwork
• Other tasks as assigned

Description

This position is responsible for assisting in the operation of a department. An individual in this position will be expected to perform additional job-related responsibilities and duties throughout the facility as assigned and/or necessary.

Essential Functions

• Proficient with Google Suite applications including Gmail, Docs and Sheets
• Communicate effectively in person or by using telecommunications with our Board of Directors (BOD), homeowners and fellow co-workers and generally enjoy working with a diverse clientele
• Strong interpersonal, written and verbal communication skills required
• Ability to multitask and work autonomously within established procedures and practices with limited supervision, set priorities, meet deadlines, work under pressure and adjust to change.
• Strong decision-making, organizational and problem-solving skills
• Support and provide efficient and timely communication to multiple Homeowner’s Association (HOA) Board of Directors (clients) needs, requests and action items.
• Attend and facilitate Board of Directors meetings, annual meetings and special meetings as required (usually in the evening).
• Ability to effectively manage multiple client relationships simultaneously.
• Prepare all meeting material packets for all above mentioned meetings
• Create budgets for communities in portfolio
• Obtain and negotiate all vendor contracts i.e. (landscaping, maintenance etc.)
• Ability to review, interpret and ensure compliance with HOA documentation
• Ability to review, interpret and answer questions on Financial Documents
• Assists clients with various HOA concerns and/or questions ranging from maintenance, accounting, violations, and other community issues.
• Document and retain all communications between the Community Board Members, Vendors, and Support Teams
• Assist and respond to all homeowners’ questions relating to statements, violations, maintenance and other questions pertaining to their HOA
• Ability to research and obtain information to resolve homeowners’ needs
• Conduct follow up on specific requests made to agent by home owners
• Filing of Paperwork
• Other tasks as assigned

Requirements

• Strong communication skills
• Strong ability to multitask
• Strong ability to pay attention to detail
• Retain and recall a large amount of detailed information
• Move quickly and efficiently through assigned workloads
• Demonstrate the ability to manage time in order to maximize the maintenance of on-going client relationships
• Conduct appropriate for Business atmosphere
• To be able to clearly comprehend the information over telephone
• Utilize general office equipment i.e., telephone, fax, copy machine
• Proper Grammar
• Prior HOA experience a plus
• General understanding of HOA documents helpful
• Bi-lingual helpful

Location

Must be located in or near (Cincinnati, OH)

Education And Training

• High School Diploma
• 2-5 years related experience; or equivalent combination of education and experience
• CMCA, AMS or PCAM Designation preferred

Adaptability

• Adapts to changing work demands.
• Stays focused on own work when faced with challenges and/or difficulties.
• Stays open to and learns from feedback.

Physical Activities

• Moves, lifts, carries supplies weighing less than 20 pounds without assistance.
• Creates documents, reports, etc. using a computer.
• Ability to enter and locate information on a computer.
• Visually verifies and/or reads information.
• Sits for an extended period of time.
• Must be physically present in the office as the needs of the business dictates.