Community Manager, Multifamily

Douglas Emmett, Inc.; Santa Monica (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

Douglas Emmett, Inc. seeks an experienced Community Manager in Santa Monica to ensure a clean, safe, and well-maintained residential community. You will handle resident concerns, supervise activities, and enforce vendor contracts within budgetary limits.

The role requires leadership, strong communication, and in-depth knowledge of California tenant laws. You will oversee staff, approve schedules, and generate regular reports detailing occupancy, liability, and marketing efforts.

Qualifications

• Broad knowledge of California Tenant/Landlord law and Fair Housing laws.
• 5+ years of direct experience as a Community Manager.
• Demonstrates initiative, professionalism, integrity, and confidentiality.

Responsibilities

• Oversee daily property operations and ensure residents receive clean, safe, well-maintained communities.
• Handle resident complaints and supervise resident activities.
• Inspect property and coordinate maintenance within budget; follow up on requests and liability concerns.
• Review vendor contracts and enforce contract requirements.
• Compile weekly/monthly reports on property status, staffing, marketing, and incidents.
• Train, supervise, and evaluate staff; hire and counsel employees per policy; supervise contractors.
• Establish schedules and assign personnel for routine maintenance and emergency coverage.

Skills

Tenant law knowledge

Leadership

Communication

Decision making

Confidentiality

Staff supervision

Job description

GENERAL RESPONSIBILITIES

• Ensure that residents are provided with a clean, safe, well-maintained community.
• Handle resident complaints and supervise all resident activities
• Ensure all maintenance requests are handled promptly and that residents are notified if parts must be ordered, causing a delay. Enforce weekly follow-up of such requests
• Inspect the property daily, recording deficiencies and taking necessary action, within budgetary allocations; including liability concerns and exterior light checks
• Review and understand all vendor contracts and enforce all requirements of the contract
• Adhere to all company policies and community policies
• Compile weekly/monthly reports/inspections advising on the status of the property, including but not limited to:

• 1) The physical condition of the property
• 2) Liability concerns
• 3) Physical and leased occupancies (weekly)
• 4) Staffing
• 5) Marketing contacts (in conjunction with the Senior Leasing Agent)
• 6) Traffic breakdowns (in conjunction with the Senior Leasing Agent)
• 7) Corporate apartment status
• 8) Advertising – current and suggested (in conjunction with the Senior Leasing Agent)
• 9) An incident report (to include all safety and security incidents), including any suggestions to eliminate any future concerns
• 10) Any other current events, and new businesses in the area

FINANCIAL OPERATIONS

• Assist in the collection of rents, enforcement of banking procedures, delinquency, and all collection procedures
• Maintain necessary records of all financial transactions of the property
• Responsible for maintaining all petty cash funds and records.
• Generate monthly Variance Reports
• Adhere to all appropriate company accounting directives, including but not limited to:

• 1) Use of account numbers
• 2) Budgets, rent rolls and payroll
• 3) Accounts payable system and verify all bills
• 4) Maintain an up-to-date Budget Control Log and balance every month

SUPERVISORY RESPONSIBILITIES

• Train and be responsible for work performed by all staff members under their direction
• Hire, counsel and terminate employees following the company’s policy and under the direction of the DirectorPerform written evaluations of employees and make recommendations for salary increases and/or advancement
• Supervise outside contractors who may be working on the property
• Establish schedules and assign personnel for routine maintenance and emergency coverage

QUALIFICATIONS

• Broad knowledge of California Tenant/Landlord law and Fair Housing laws
• 5+ years of direct experience as a Community Manager
• Demonstrates initiative, professionalism, integrity, and exercises confidentiality of all areas of performance
• Excellent oral and written communication skills
• Ability to communicate positively and professionally with residents, employees, and vendors
• Ability to exercise independent judgment and make sound business decisions based on information received
• Strong management skills and leadership ability