Community Manager- Hello Apartments

peakliving; Golden Valley (MN); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Paid time off

Holidays & floating holidays

Health, dental, and vision insurance

401k matching

Referral program

Employee assistance program

Employee appreciation events

Job summary

Peak Living seeks a qualified Community Manager to support operations across its multi-family communities. Under the Regional Manager, you will supervise staff, manage leasing, and ensure excellent resident service.

The role involves marketing oversight, lease administration, rent collection, reporting, and coordinating resident events. A minimum of three years in multi-family housing and a valid driver's license are required; CAM/ARM preferred.

Qualifications

• Minimum 3 years as onsite Community Manager or Assistant in multi-family housing, hospitality, or similar industry.
• High school diploma or equivalent required.
• CAM or ARM certification preferred.
• Valid driver's license and ability to communicate in English.

Responsibilities

• Supervise all community associates.
• Support and participate in customer service and leasing standards.
• Respond to resident requests promptly and courteously; provide solutions.
• Direct all marketing efforts.
• Prepare paperwork for new and renewal lease agreements.
• Determine renewal rates and deliver renewal letters to secure renewals.
• Recommend rental rate adjustments or concessions to increase activity.
• Review resident files and accounting records for delinquencies; communicate with residents.
• Prepare weekly and monthly reports, 3-day demands, delinquency updates, and other reports.
• Organize resident activities, newsletters, and loyalty programs.
• Identify areas for improvement to boost efficiency and profitability.
• Research competition quarterly to align rates and deposits with market conditions.
• Collect, post, and deposit rents and security deposits daily.
• Lead budgeting, occupancy, collections, and expense management.

Skills

Customer service

Leasing

Budgeting

Communication

Education

High school diploma or equivalent

CAM or ARM certification

Driver's license

Tools

Property management software

Excel

Job description

Peak Living is currently seeking a qualified Community Manager to join our team!

At Peak Living, our employees love where they work! We are a fast-growing property management company with communities across the United States. We believe successful growth is best achieved by developing high quality teams and empowering them in their roles.

Overview

Under the direction of the Regional Manager, the Community Manager supports and assists in all aspects of community operations.

Responsibilities

• The Community Manager supervises all community associates.
• The Community Manager supports and participates in fulfilling the customer service and leasing standards.
• Responds to resident requests promptly and courteously and provides solutions to resolves resident issues.
• Direct all marketing efforts.
• Assist in preparing all paperwork specific to new and renewal lease agreements.
• Determine lease renewal rates and assist in delivery of renewal letters to secure renewals.
• Recommend rental rate adjustments or concessions to the Regional Manager necessary to increase rental activity.
• Review resident files and accounting records to determine unpaid and/or late fees owed, communicate with residents regarding outstanding balances, implement procedures for collecting on delinquencies, and enforce the lease to maximize revenue.
• Reporting responsibilities include preparation of weekly and monthly reports, 3-day demands, delinquency report updates, other income, and utility tracking spreadsheets, move-in/move-out inspections, invoices, final security deposit disposition reports and any other reports requested by the Regional Manager.
• Direct the organization of community resident activities, preparing newsletters and maintaining resident loyalty and retention programs.
• Identify areas for improvement and improve the efficiency, productivity, and profitability of the community.
• Research and shop the competition a minimum of one time per quarter to ensure that rental rates, concessions, security deposits etc. align with market conditions.
• Collect, post, and deposit rents/security deposits and other community income daily.
• Lead the maintenance and management of budgeted occupancy, collections, and expenses.

Qualifications

• A minimum of three (3) years' experience as an onsite Community Manager or Assistant Community Manager in multi-family housing, hospitality, or similar industry.
• A high school diploma or equivalent is required.
• College education, CAM or ARM certification preferred.
• Valid driver's license.
• Must have the ability to communicate in English.

Why Join Peak Living

• 3 Weeks of Paid Time Off (PTO)
• 10 Paid Holidays + 3 Floating Holidays
• Medical, Dental, and Vision Plans
• 401k matching
• Employee Referral Bonus Program
• Employee Assistance Program
• Employee Appreciation Events