Community Manager for Permanent Supportive Housing - Sparrow at Mulberry Gardens, Riverside CA

Eden Housing, Inc.; Riverside (CA); On-site; USD 78,598,000 - 91,693,000; Full time

Job summary

Eden Housing, Inc. seeks a Community Manager for Permanent Supportive Housing to lead property management focused on person-centered service and resident retention. The role oversees staff, coordinates with Resident Services and third-party agencies, and ensures strong partnerships for residents.

The manager will supervise on-site teams, support behavioral/mental health housing retention, and maintain occupancy while upholding high service standards across assets and communities.

Qualifications

• Experience supervising property maintenance staff.
• Ability to collaborate with social service agencies.
• Strong conflict resolution and de-escalation skills.
• Proven track record in tenant retention and occupancy management.

Responsibilities

• Supervises maintenance and janitorial staff.
• Conduct site inspections and unit inspections.
• Maintain full occupancy and manage the waiting list.
• Conduct move-in interviews and manage the move-in process.
• Prepare reports such as Vacancy Reports and Budget Variance.
• Create a positive tenant environment.

Skills

Leadership

Conflict resolution

De-escalation

Staff supervision

Tenant service

Job description

Pay Range: Minimum $27.43 - Maximum $32.00 per hour

Under the direction of the Property Supervisor, the Community Manager for Permanent Supportive Housing Communities must develop a high level of property management services performance standards to ensure that there is a difference between property management focused on assets vs person-centered property management focused on customer service and resident retention.

The Community Manager must be flexible and accepting of behaviors associated with persons struggling with behavioral/mental health challenges and willing to support housing retention initiatives.

The Community Manager must relate well to people, must exercise good judgment and discretion in dealing with residents, visitors, vendors, and staff. The Community Manager is required to provide leadership in developing a community and in directing the staff. The Community Manager is expected to facilitate a staff that functions as a team and is cooperative with each other, the residents, Resident Services and Social Service Agencies.

The Community Manager will collaborate with Resident Services and/or third-party service agencies to ensure effective partnerships regarding the social service needs of residents, including participation in relevant property management/resident services meetings. The Community Manager must provide competent conflict resolution and have practical de-escalation skills.

The Community Manager directly supervises one or more employees in accordance with Eden Housing's policies and applicable laws.

Community Managers who live on-site will be responsible for performing all the duties and responsibilities listed in the attached Night Manager job description that includes responding to all after-hours emergencies or building problems that arise.

Essential Duties And Responsibilities

Physical Asset and Maintenance/Janitorial Management

• Supervises maintenance and janitorial staff, including any contract or temporary personnel working at the property.
• Conduct site inspections and property walks to maintain property curb appeal
• Conduct unit inspections
• Create/Update preventative maintenance work orders
• Reviews completed and outstanding work orders

Marketing and Leasing

• Maintains full occupancy.
• Manage the waiting list
• Conduct potential move-in interviews
• Manage the move-in process
• Obtains appropriate documentation and completes certifications.
• Walks a vacant apartment when completed by maintenance personnel or vendors to ensure they are clean and ready to show.
• Walks entire property daily to be sure the common areas, landscaping, laundry, etc. are in good condition.
• Supervises move-in and move-out procedures.
• Conducts marketing and public relations tours during office hours or by appointment, as appropriate.
• Prepares weekly Vacancy Reports, monthly Budget Variance Reports, Management Overview Reports, and ensures resident lists are accurate and up to date at all times.

Resident Management

• Create a positive tenant environment