Community Manager - Evergreen Requisition

BH Management Services, Inc.; Gurnee (IL); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Community Manager to oversee daily operations and ensure outstanding service delivery. This role involves managing resident satisfaction, analyzing market trends, and ensuring compliance with regulations. The ideal candidate will have a strong background in property management, excellent communication skills, and a team-oriented attitude. Join a company recognized for its commitment to employee satisfaction and community engagement, and enjoy a comprehensive benefits package while making a meaningful impact in the community.

Benefits

3 Weeks of Paid Time Off

Medical/Dental/Vision

401(k) + Company Match

Birthday Paid Day Off

Paid Volunteer Time Off

12 Paid Holidays

BH Paid Leave

Sabbatical

Education Reimbursement

Employee Assistance Program

Qualifications

• 3-5 years of property management experience required.
• Strong communication and presentation skills needed.
• Ability to work with diverse groups of people.

Responsibilities

• Oversee daily operations and ensure excellent customer service.
• Manage resident retention and address service issues promptly.
• Prepare operational and financial reports as needed.

Skills

Property Management Experience

MS Office (Word/Excel)

Professional Communication Skills

Team-oriented Attitude

Customer Service Skills

Education

High School Diploma

Bachelor's Degree in Business or Management

Tools

Yardi

Job description

Job Details

Management Gurnee, IL - Gurnee, IL Full Time 30-40 hours per week High School Level Job Location Position Type Education Level

Up to 25% Day Monday - Friday Travel Percentage Job Shift

Community Manager

At BH, we are always on the lookout for talented individuals to join our team. While this specific position may not be open at this time, we are continuously building a pipeline of qualified candidates for future opportunities. By submitting your application to this evergreen requisition, you will be considered for upcoming roles that match your skills and experience.At BH Management Services, we are committed to creating value. We acquire, improve and manage apartment communities, and our success in this endeavor is evidenced by our growth from a start-up firm in 1993 to one of the largest multi-family management companies in the nation. BH understands that great customer service is what keeps residents satisfied, and that great service comes from engaged, happy and well-trained team members.

In 2018 and 2017, BH was ranked as one of FORTUNE magazine and Great Place to Work's "Best Workplaces for Women." BH was also ranked in 2018 and 2020 as one of the "Best Workplaces for Millennials." In addition, in 2019,BH was named to the 100 "Best Workplaces for Diversity." We continue to recognize that we are only as strong as each individual employee and we value our employees by providing a strong benefit package:

• 3 Weeks of Paid Time Off


• Medical/ Dental/ Vision


• 401(k) + company match


• Birthday Paid Day Off


• BH Gives Back (Paid Volunteer Time Off)


• 12 Paid Holidays


• BH Paid Leave


• Sabbatical


• Education Reimbursement


• Employee Assistance Program

Community Manager

The Community Manager is responsible for the successful day-to-day operations of the community while ensuring company standards are achieved and excellent customer service is delivered.

Overview:

• Regularly inspects the property to ensure company standards are being met and takes appropriate action to establish property compliance with safety, industry, and state/city/federal regulations to ensure safe and stable operation of the property at all times; identifies areas of improvement and offers suggestions to improve the efficiency, productivity, and profitability of the property.


• Gathers, analyzes, and interprets current market and economic trends that may impact the property and implement marketing and leasing strategies to achieve the property's occupancy and revenue goals. Monitors and analyzes traffic logs, budget guidelines, renewal information, marketing data, etc. to be able to give up-to-date and proper information as requested.


• Manages resident retention ensuring residents are responded to in a timely manner and taking necessary action to address service issues; monitors resident satisfaction.


• Oversees requests for repairs and maintenance and ensures appropriate response to resident requests for service orders; verifies, inspects, and confirms the status of all vacant units.


• Works with Regional Manager on operating income/expense budgets that reflect the owners' objectives for property operations, cash flow requirements, and leasing strategy; ensures all budgeting guidelines and financial systems relating to purchase order systems as well as expense monitoring and approval.


• Prepares propertyoperational and financial reports as directed/as needed; reviews monthly income and expense reports and reports on any variance from the budget; coordinates collection and documentation of all revenues following lease obligations of tenants and the owners' policy on accounts receivable; collects delinquent accounts promptly.


• Hires, trains, supervises, develops, and mentors property team members.

Qualifications/Skills:

• 3-5 years of prior property management experience


• Ability to travel via automobile and airplane for company-required training/business.


• Intermediate MS Office Word/Excel and computer technology skills


• Professionaldemeanor and strong, professional communication and presentation skills


• A positive, motivating, and team- orientedattitude.


• Ability to work with a diverse group of people andcustomers.

Desired Qualifications/Skills:

• Bachelor's degree in business or management


• Background in Accounting/Finance CAM/Licensed Property Manager


• Yardi experience is aplus.

Work Schedule:9am-6pm, Monday-Friday, with weekends possibleif neededto meet business needs.

BH/B.HOM is an Equal Employment Opportunity Employer. We foster the diverse voices of our community by advocating for inclusivity, celebrating our differences, and continually evolving our practice to make BH/B.HOM a better place to work and live.

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