Community Manager - Crowne Forest

Dominium; East Moline (IL); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

Bonus eligibility

Job summary

Dominium is seeking a Community Manager for Crowne Forest, an East Moline, IL community. The role oversees daily property operations, occupancy, and resident relations, with emphasis on budget adherence and compliance. A 2-year degree is preferred and strong Yardi/MS Office skills are expected.

The position reports to the Area/Regional Manager and involves supervising site staff, coordinating with Human Resources, and maintaining high standards of curb appeal, safety, and resident satisfaction.

Qualifications

• 2-year degree (4-year degree preferred) in a related field.
• Three years of multifamily property management experience required; tax credit experience preferred.
• Accounting and administrative background preferred.
• Proficient in MS Office Suite (Word, Excel, Outlook). Yardi experience preferred.
• Strong verbal and written communication skills (English) and ability to speak in front of groups of people.

Responsibilities

• Maximize occupancy/collections/physical appearance/resident retention/compliance (as applicable).
• Establish and maintain a pleasant atmosphere and relations with the residents of the community.
• Hires and terminates employees in accordance with policy and laws; conducts performance reviews.
• Oversees budgeting and purchasing; ensures timely rent collection and move-in/move-out processes.
• Responds to resident issues and maintains property records and audit readiness.

Skills

Verbal and written communication

Time management

Leadership

Education

Two-year degree in related field

ARM/COS/RAM designation preferred

Tools

MS Office

Yardi

Job description

Dominium is helping tackle the affordable housing crisis – and we’re looking for motivated candidates to join our team and advance our mission. With offices in Atlanta, Dallas, Phoenix and Minneapolis, Dominium is one of the nation’s most respected and innovative affordable housing development and management companies. We create quality, affordable homes and engage with our residents to foster a strong sense of community and connection.

Join us in making a difference in people’s lives every day at a company where you can challenge yourself to develop both personally and professionally.

We are currently seeking a Community Manager to join our team at Crowne Forest, a 120 unit apartment community in East Moline, IL.

Position Summary

Manages property (or properties) for stakeholders by performing the following duties personally or through direct reports: Maximize occupancy/collections/physical appearance/resident retention/compliance (as applicable). Establish and maintain a pleasant atmosphere and relations with the residents of the community. Maintain visibility, professionalism, and rapport. Responsible for day-to-day operations of the property.

Essential Functions

• Maintains daily operations and may be expected to fulfill duties of any open position which may include caretaking, housekeeping, grounds keeping, and light maintenance duties to ensure physical curb appeal and cleanliness of the community. Acts as a liaison between corporate staff and on-site management and/or maintenance personnel.
• Meets with staff to go over all relevant business, including discussion of occupancy goals, renewals, and projections. Prepares and conducts orientation and training with employees and partners with Human Resources as needed. Prepares and conducts performance reviews for employees and makes recommendations for salary increases and/or advancement. Hires and terminates employees in accordance with company policy/procedure, Federal and State laws and under the direction of the Area/Regional Manager and Human Resources. Maintains employee records for attendance, PTO, employee performance management, etc.
• Works with residents in establishing good communication and resident retention programs; and resolves resident issues in a fair and timely fashion.
• Follows Dominium purchase order and purchasing procedures. Oversees and adheres to all appropriate company accounting directives. Works within the established budget and notifies the Area/Regional Manager of any possible variations immediately.
• Collects rent and all monies due on the first of the month. Maintains very thorough collection procedures including knocking on doors. Sends the files for evictions in a timely manner and ensures files go to collection agency in accordance with policy.
• Handles all details of move-ins and move-outs, giving special attention to unit inspection checklists. Reviews move out charges to maximize chargebacks and compares this to the move-out checklist.
• Process applicant files for screening and in accordance with property’s designated housing program(s) (Section 8, Vouchers, Section 236, Section 42, Bonds, 4D, etc.) in a timely and accurate manner.
• Reports accidents and emergency situations immediately. Addresses and corrects all internal and external audit findings in the designated time frames. Maintains and/or documents all community records, files, and reports in property management database. Conducts monthly safety meetings with all staff.
• Responds to internet leads and reviews weekly traffic reports, closing ratios by employee, outstanding renewal opportunities, and guest card follow-up procedures. Reviews and signs all lease agreements. Partners with corporate Marketing as needed.
• Ensures all maintenance requests are handled promptly, efficiently and in accordance with Dominium’s policies and procedures. Continuously inspects the property for improvements, recording deficiencies and taking the necessary action within approved budgetary allocations. Ensures property is in a presentable condition at all times by walking the property including vacant units, grounds, and interior common areas regularly. Reviews work order response time and follows up with residents to see if the work orders were done to their satisfaction.
• Ensures office procedures are followed and completed in a timely manner, including accurate data entry for report submissions. Checks important audit issues daily – key boxes, staff appearance, job postings, etc.
• Supervises all outside contractors or vendors working on the property to ensure quality workmanship and that work is completed as outlined by the contract(s).
• Enforces the Employee Handbook, Community Manager Expectations, Operations Policy and Procedure Manual and all relevant manuals contained therein, such as Preventative Maintenance, Yardi, etc., as well as the procedures related to Compliance (Section 42, Section 8, etc.).
• Stays current and knowledgeable of federal, state, and local laws and regulations as they relate to the management of the property (or properties) and the needs of the residents.
• Performs other duties as assigned by Area/Regional Manager.

Supervisory Responsibilities

Supervise all site personnel; train and/or be responsible for work performed by staff members or contract vendors; and establish schedules and assign necessary personnel needed to properly manage and maintain the community.

Qualifications

• 2-year degree (4-year degree preferred) in a related field or equivalent combinations of education and experience. Accredited Residential Manager (ARM), Certified Occupancy Specialist (COS), Resident Apartment Manager (RAM), or similar designation preferred.
• Three years of multifamily property management experience required; tax credit experience preferred.
• Accounting and administrative background preferred.
• Proficient in MS Office Suite (Word, Excel, Outlook). Yardi experience preferred.
• Strong verbal and written communication skills (English) and ability to speak in front of groups of people. The ability to speak a second language is a plus.
• Must be reliable and have exceptional time management and organizational skills.
• Must be able to think independently, work with minimal supervision, and coach, mentor and manage others.

Pay Range

$28.50-29.40/hour + 10% bonus eligibility.

About Us

Dominium is a purpose-driven leader in affordable housing. We operate in approximately 20 states, supported by a team of over 1,300 dedicated employees. For more than 50 years, we have delivered excellence in the development and management of affordable housing communities across the United States. Dominium’s values – EDGE: Entrepreneurial Innovation, Developing People, Growth Mindset and Execution – guide us in fulfilling our Purpose: to provide quality, affordable housing that builds Enduring Value for our residents, employees, communities and financial partners. We believe housing provides dignity, and our work has a positive, lasting impact on the lives of individuals and families – often for generations. Our properties last for decades, leaving a lasting impact in the communities where they are located.

We offer a competitive salary, an incentive bonus program, training and development programs, career growth and community volunteer and outreach programs. We also offer a comprehensive benefits package for eligible employees, including Basic Life and AD&D; Employee, Spouse and Child Supplemental Life and AD&D; and Short and Long-Term Disability insurance. We also offer Medical, Dental and Vision coverage, with optional Health Savings Accounts, as well as Medical and Dependent Care Flexible Spending Accounts. We offer Voluntary Benefits (Accident, Critical Illness, Whole Life) and an Employee Assistance Program. Additionally, you have access to a 401(K) plan, Health and Financial Wellness Programs, Paid Time Off including Paid Holidays and Floating Holidays, Paid Parental Leave, Education Reimbursement, Employee Recognition and the Dominium Employee Emergency Fund.

• Basic Life and AD&D
• Employee, Spouse and Child Supplemental Life and AD&D
• Short and Long-Term Disability insurance.
• Medical, Dental and Vision coverage, with optional Health Savings Accounts, as well as Medical and Dependent Care Flexible Spending Accounts.
• Voluntary Benefits (Accident, Critical Illness, Whole Life) and an Employee Assistance Program.
• Additionally, you have access to a 401(K) plan, Health and Financial Wellness Programs, Paid Time Off including Paid Holidays and Floating Holidays, Paid Parental Leave, Education Reimbursement, Employee Recognition and the Dominium Employee Emergency Fund.

Dominium is committed to providing equal employment opportunities to qualified applicants and employees. Dominium prohibits employment discrimination on race, color, creed, religion, national origin, citizenship, sex (including sexual orientation and gender identity), pregnancy, marital status, familial status, status with regard to public assistance, disability, membership or activity in local commission, veteran status, military status, age, genetic information, union membership, use of lawful consumable products, or any other category protected by applicable state or federal law.