Community Manager - Ascent at Mallard Creek

greystar; Charlotte (NC); On-site; USD 60,000 - 90,000; Full time

Job summary

Greystar is seeking a Property Manager for the Ascent at Mallard Creek in Charlotte, NC. You will manage day-to-day operations, staff, and resources to meet budgeted financial and operational goals while ensuring compliance with policies and fair housing laws.

The role requires 4–6 years of related experience and a Bachelor’s degree in a related field. You will oversee budgeting, leasing, maintenance, and owner communications to drive occupancy and revenue.

Qualifications

• Bachelor’s degree preferred in Business Management, Real Estate, or related field.
• 4–6 years minimum of relevant property management, sales, marketing, and customer service experience.
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Responsibilities

• Provide input into budget development by analyzing financial statements and market information.
• Meet revenue targets by setting rent rates, collecting rents, and reviewing monthly financial reports.
• Approve invoices and manage vendor/contractor payments and communications with owners.
• Control expenditures within the approved budget and manage petty cash.
• Oversee lease enforcement, applications, renewals, inspections, notices, evictions, and late fees as allowed by lease terms.
• Analyze market trends and implement marketing and leasing strategies to achieve occupancy and revenue goals.
• Promote resident satisfaction by responding to complaints and maintaining service standards with maintenance teams.
• Conduct regular property inspections to ensure safety, cleanliness, and curb appeal.
• Supervise staff through hiring, orientation, training, and performance management.
• Assist in managing the client/owner relationship with updates and tours.
• Complete accounting, financial, and administrative reports as assigned.

Skills

Property management

Sales

Marketing

Customer service

Education

Bachelor’s degree or higher in Business/Real Estate or related field

Job description

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com .

JOB DESCRIPTION SUMMARY

This role manages the day-to-day operations of an assigned property including managing the team members, daily activities, and resources of the property to achieve established budgeted financial and operational goals, and ensures that the operation of the property complies with Company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws and regulations governing multi-family housing operations.

JOB DESCRIPTION

Property Name: Ascent at Mallard Creek

Location: Charlotte, NC

Property Type: Garden

Stage: Stabilized

Unit Count: 262

Schedule: Monday-Friday. Weekends if needed.

• Provides input into the development of budget(s) for the property by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports that establish historic and predict performance patterns.
• Meets targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely manner, making financial bank deposits, and preparing and reviewing monthly financial status reports.
• Approves invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, ensuring validity of certificates of insurance, coding charges to appropriate Chart of Account codes, and managing communication between the vendor/contractor, accounting, and the client/owner as needed.
• Controls expenditures by staying within the constraints of the approved budget and manages the balance and maintenance of the petty cash fund.
• Oversees the lease enforcement process by approving prospective resident applications, discounts and renewal leases, conducts periodic apartment inspections, follows proper notice requirements, evicts residents, and imposes and collects late fees and other charges as allowable and stated in the terms of the lease.
• Gathers, analyzes, and interprets current market and economic trends that may impact the property and implements short- and long-range marketing and leasing strategies to achieve the property's occupancy and revenue goals.
• Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues. Ensures the property's maintenance team members comply with the Company's standards with respect to responding and completing resident service requests.
• Conducts regular property inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal.
• Supervises property staff by interviewing, hiring, orienting, and training employees, and manages their performance in accordance with Company policies, values, and business practices.
• Assists in managing the client/owner relationship by meeting with the owners, conducting property tours, providing updates and information about the property's performance, and responding to owner requests as needed.
• Completes various accounting, financial, administrative, and other reports and performs other duties as assigned or as necessary.

For California Only: Community Managers working in California are responsible for managing the lease process by utilizing the California specific Lease File Checklist to ensure all lease documents are complete, compliant, and consistently organized.

BASIC KNOWLEDGE & QUALIFICATIONS:

• Bachelor's degree from an accredited college or university preferred in Business Management, Real Estate, or related field.
• 4-6 years minimum of relevant experience that demonstrates the application of property management, sales, marketing, and customer service background sufficient to manage the day-to-day operation of an apartment community, resolve customer complaints and issues, complete financial records, documents, and reports, increase sales revenues, and coordinate the work of a team
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