Community Manager - Affordable

NRP Investments; Columbus (OH); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Commission and bonus opportunities

Paid vacation and sick leave

11 Paid holidays

Paid maternity & parental bonding left

Short & long term disability

Medical/Dental/Vision/Life Insurance

401(k) Match

Training, certification, & growth

Employee referral & recognition

Job summary

NRP Investments is hiring a Community Manager for The Lofton, our affordable property in Columbus, OH. You will oversee daily operations, customer service, and leasing activities to maximize cash flow and preserve assets.

Under the Regional Property Manager, you will manage budgeting, reporting, and coordination with the property team, ensuring compliance and a high-quality living environment for residents.

Qualifications

• Customer service focus
• Experience managing apartment communities
• Knowledge of budgeting and NOI
• Familiarity with property management software (Yardi)

Responsibilities

• Oversee financial performance and NOI for the property
• Maximize cash flow and ensure on-time rent collection
• Ensure Yardi data accuracy and leasing activities
• Develop annual operating budgets with accounting
• Coordinate marketing, leasing, and resident relations
• Support compliance with housing laws and safety standards

Skills

Customer service

Leasing

Budgeting

Yardi

Cash flow

Tools

Yardi

Job description

Come join NRP's A+ team! We've been recognized as a \"Top Workplace\" because we promote a culture where our team can build long-term careers and connections. As we grow as a company, our goal is that you will grow in your career.

NRP has been recognized with several industry awards including Top Workplaces; Best and Brightest Companies to Work For; and National Apartment Association's Best Places to Work.

We value our employees by offering a competitive benefit package including:

• Commission and bonus opportunities


• Paid vacation and sick leave


• 11 Paid holidays


• Paid maternity & parental bonding leave


• Short & long term disability


• Medical/Dental/Vision/Life Insurance


• 401(k) Match


• Training, certification, & growth opportunities


• Employee referral & recognition programs

Since its founding in 1994, NRP has been dedicated to building quality homes for our residents, regardless of income. The NRP Group is a full-service multifamily developer, general contractor, and property manager with assets and operations reaching an expanding range of markets nationwide. For additional information, please visit www.NRPGroup.com .

Come join the NRP team as a Community Manger at our Columbus, OH affordable community, The Lofton!

Position Summary:

Under the direction of the Regional Property Manager, the Community Manager is responsible for ensuring excellent customer service in the daily management, coordinating all aspects of apartment community operations, maximizing cash flow while preserving assets, achieving budgeted NOI, providing a quality living environment for residents, and establishing a positive working environment for property team members. The Community Manager duties vary depending on the size of the community and the number of staff to which responsibilities might be delegated.

Essential Functions Statement(s):

Financial

• Oversee all financial performance of the property and work towards achieving budgeted NOI


• Maximize cash flow at the property by maximizing revenue, minimizing delinquencies, ensuring timely rent collection, monitoring banking activities and daily deposits, and contacting residents to collect overdue rent


• Ensure all Yardi data is correct by monitoring input and report functions, accuracy and timely preparation of leasing activities, A/R cash receipts, A/P Invoices, statements of disposition, monthly closing procedures, and late fees


• Develop cost saving strategies in an effort to reduce budgeted expenses


• Create annual operating budget and business plan with Accounting team and Regional Property Manager


• Review financial statements in a timely fashion, working closely with the property accounting team members


• Prepare variance report on a monthly basis


• Analyze income, expenses, traffic, lease expirations, market rents, delinquency financial statements, and make recommendations as needed


• Recommend and oversee all capital improvements, deferred maintenance and upgrade programs


• Review and analyze all bid summaries for purchase of goods and services, monitor the vendors work, and guarantee accurate invoicing


• Ensure that all contracted services and materials are accounted for and that the work has been performed properly prior to the release of payment


• Process delinquent residents according to policy, collect late fees, and file on units at the appropriate deadline


• Serve as property representative in court proceedings under direction of legal counsel, understanding all property legal issues affecting residency, storage, abandonment, bankruptcy, fair housing and unlawful detainer/eviction actions

Marketing

• Support the leasing team by leasing apartments, responding to telephone inquiries, qualifying applicants, show apartments, ensuring all move-in paperwork is accurately prepared


• Monitor direction of rental activity and all on-site sales, marketing outreach, and advertising plans


• Maintain on-going, in-depth knowledge of associated market, market rents and demographics to give a competitive edge


• Evaluate and make recommendations for rental pricing


• Monitor daily move-in/move-out property status reports and manage the monthly renewal process


• Verify weekly traffic sources, following up on prospect status and closing ratio numbers and implement programs and team development plans to improve results


• Ensure all residents are on the correct Blue Moon lease agreement that is up to date with all of the correct terms and conditions.


• Monitor compliance with Fair Housing regulations, Tax Compliance regulations, and other laws as they relate to property specific guidelines and occupancy standards


• Maintain passing e-shop, phone shop, and physical shop scores

Customer Service

• Complete a daily inspection of the property and market-ready units


• Monitor and direct service operations to ensure service requests are completed within 24 hours and curb appeal standards are met


• Supervise safety and risk management functions including coordinating monthly safety meetings


• Review resident retention programs, in an effort