Community Manager

Wiz, Inc.; United States; Remote; USD 136,000 - 185,000; Full time

Job summary

Wiz, Inc. is transforming how businesses secure cloud environments in the AI era. This full-time role builds customer and community programs, leveraging Slack and other platforms to connect users and drive engagement.

You will partner with product, engineering, and customer success teams to drive adoption, gather feedback, and influence the roadmap. The US base pay ranges from $136,000 to $185,000 USD, with bonus and equity potential.

Qualifications

• 3+ years of experience building customer and community programs
• 5 years of experience working in technology
• Strong communication skills and a welcoming presence with users
• Experience working cross-functionally with product, engineering, and customer success teams

Responsibilities

• Help customers succeed and grow with Wiz: create programs that help users adopt features, troubleshoot with peers, explore new use cases, discover resources, and learn from other customers.
• Foster customer-to-customer engagement: build programs that drive active peer engagement and sharing best practices.
• Encourage feedback that shapes the product: establish loops for customers to share ideas and drive future direction with product teams.
• Scale self-service and peer support: grow moderators and members who help across time zones, recognize top contributors.
• Track, measure and optimize: use data to understand adoption, satisfaction, and engagement and share insights.

Skills

Community programs

Communication

Cross-functional collaboration

Customer engagement

Tools

Slack

Job description

Come join the organization that is redefining security for the AI era. As one of the fastest-growing startups ever, we enable teams to secure cloud and AI applications by connecting code, cloud, and runtime into a single shared context. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent. Not to mention, we’re now powered by Google, meaning we offer our customers an AI-powered platform that harnesses Google’s Threat Intelligence and Security Operations to better detect, prevent, and respond to threats across all environments, allowing for further innovation.

Our Wizards from all over the globe work together to protect the infrastructure of our customers, including over 65% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re honored to be a leading player in a massive and growing market, and we continue to look for exceptional Wizards who are eager to make a significant impact on our team. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our momentous growth. Come join our team and help us create secure cloud environments that allow even the best companies to move faster, all while having some fun!

Minimum qualifications

• 3+ years of experience building customer and community-related programs, with strong familiarity with Slack and other community platforms.
• 5 years of experience working in technology.
• Strong communication skills and a welcoming presence, with a proven ability to connect with users and make them feel seen.
• Experience working cross-functionally, especially with product, engineering, and customer success teams.

Preferred qualifications

• 8 or more years of experience working in technology, specifically in SaaS or cybersecurity.
• Comfort with technical content and product roadmaps, with the ability to speak confidently with users and connect dots internally.
• A track record of building scalable engagement programs that deliver real value to customers and internal teams, with the ability to influence cross-functional teams and get them on board to support community initiatives.
• Proven ability to work in a fast-paced environment and come up with creative solutions to challenging problems.

About the job

Wiz is transforming how businesses secure everything they build and run in the cloud. Our customers are at the center of that mission, and our community is where they learn, grow and scale with Wiz. We’re building a space where users can connect, share best practices, discover new use cases, and influence the future of the platform.

Responsibilities

• Help customers succeed and grow with Wiz: Create programs that help users adopt features faster, troubleshoot with peers, explore new use cases, discover the latest resources, and learn from other customers who are one step ahead. Explore ways to leverage AI and automations to execute these programs at scale.
• Foster customer to customer engagement: Build programs that drive deeper customer to customer engagement where customers are actively contributing to the community, answering peers’ questions, and sharing best practices.
• Encourage feedback that shapes the product: Establish clear loops for customers to share product ideas, highlight where they’re getting stuck, and see how their input drives future direction. Partner closely with product teams on how best to utilize the community to bring real-time customer insights into their workflows.
• Scale self service and peer support: Grow a healthy network of moderators and members who help answer questions across time zones. Recognize and celebrate top contributors to deepen engagement and loyalty.
• Track, measure, optimize: Use data to understand what drives adoption, satisfaction, and engagement. Share insights that help the business see the value of community.

Compensation + Benefits

Compensation for this full-time position includes base salary + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

The US base salary range for this full-time position is listed below.

US Base Pay Range

$136,000—$185,000 USD

Applicants must have the legal right to work in the country where the position is based,without the need for visa sponsorship. This role does not offer visa sponsorship.

Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

By submitting your application, you acknowledge that Wiz will process your personal data in accordance with Wiz’s Privacy Policy.