Community Manager

BH Management; United States; On-site; USD 85,000 - 91,500; Full time

Job summary

BH Management is seeking a Community Manager to oversee the daily operations of a property to ensure a high level of service and compliance with regulations. Responsibilities include managing staff, developing strategies for resident satisfaction, and handling budgeting processes.

The ideal candidate will have 3-5 years of property management experience, strong communication skills, and proficiency with MS Office. The position offers a salary ranging from $85,000 to $91,500 per year.

Qualifications

• 3-5 years of property management experience.
• Must have advanced computer technology skills.
• Strong written and verbal communication skills.

Responsibilities

• Oversee daily operations and ensure customer service.
• Inspect properties to maintain compliance.
• Develop strategies for resident retention.

Skills

Property management experience

MS Office proficiency

Leadership experience

Communication skills

Education

High School Diploma or GED

Some college preferred

Job description

Position Summary

The Community Manager is responsible for the oversight of successful day-to-day operations (financial, administrative, sales, marketing, and maintenance) of the community while ensuring company standards are achieved and excellent customer service is delivered. The role exhibits a strong commitment to the service needs of the internal and external customer and represents the company in a professional and courteous manner.

Essential Job Functions

Regularly inspects the property to ensure company standards are met; takes appropriate action to establish property compliance with safety, industry, and city/state/federal regulations to ensure safe and stable operation of the property at all times; identifies areas of improvement and offers suggestions to improve efficiency, productivity, and profitability.

Gathers, analyzes, and interprets current market and economic trends that may impact the property and implements marketing and leasing strategies to achieve occupancy and revenue goals.

Monitors and analyzes traffic logs, budget guidelines, renewal information, and marketing data to provide up-to-date information as requested.

Develops resident retention strategies, communicates and responds to residents in a timely manner, and takes necessary action to address service issues; monitors resident satisfaction in person or through follow-up calls, texts, or emails to ensure a positive living experience.

Manages and coordinates requests for repairs and maintenance and ensures appropriate response to resident service orders; verifies, inspects, and confirms status of all vacant units; oversees preventative maintenance programs as per BH program guidelines.

Partners with the Regional Manager to create operating income/expense budgets that reflect owners’ objectives; ensures all budgeting guidelines, financial systems, purchase order systems, and expense monitoring are followed per BH policy; processes payables and purchase orders timely and accurately; monitors vendor statements and balances.

Reviews monthly income and expense reports, reports variances from budget, and coordinates collection and documentation of all revenues per lease obligations and owners’ policy; collects delinquent accounts promptly in adherence to BH policy.

Prepares weekly/monthly property operational reports including petty cash, variance, leasing, renewal, and financial metrics.

Hires, trains, supervises, develops, and mentors property staff in accordance with company policies; conducts performance evaluations and corrective action as needed.

Other duties as assigned.

Minimum Qualifications & Skills

3-5 years of property management experience.

Advanced MS Office Word/Excel and computer technology skills.

Strong written and verbal communication skills.

Prior leadership experience required.

High School Diploma or GED required; some college preferred.

Where required by law, must have state leasing license or ability to obtain the required license(s) within the timeframe required by law.

Ability to travel via car or plane on average 20% of the time.

Work Schedule

Monday-Friday (work schedule may vary).

Physical Requirements / Environment

Full range of motion with upper and lower body; continual movement including standing, walking, bending, stooping, crawling, and climbing stairs. Operation of a motor vehicle onsite if applicable. Exposure to all weather conditions. Lifting at least 20 pounds.

Equal Employment Opportunity

BH is an Equal Employment Opportunity Employer. We foster diverse voices and celebrate differences.

Compensation

Pay Range: $85,000 - $91,500 per year. Pay is based on a number of factors and may vary depending on job-related knowledge, skills, and experience.