Community Manager

Acc-Management-Group,-Inc; Sturgeon Bay (WI); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive pay with bonus

Medical, dental, vision coverage

Disability and life insurance

401(k) with company match

Paid time off

10 paid holidays

Employee Assistance Program

Job summary

ACC Management Group is seeking a Community Manager to oversee three affordable housing communities in Door County, WI, including Bayview Terrace City, Bayview Terrace North, and Sawyer School Lofts. You will manage leasing, customer service, compliance with HUD Section 8 and LIHTC Section 42, and maintain resident relations.

Role requires strong organizational and communication skills, ability to handle multiple properties, and willingness to train in housing programs.

Qualifications

• High School diploma or equivalent required.
• 1-2 years of property management or industry-related experience preferred.
• Knowledge of fair housing laws a plus.

Responsibilities

• Ensure complexes and vacancies are ready for showings and move-in dates.
• Effectively communicate property features and amenities to all prospects.
• Answer questions to all prospects and potential applicants in a timely manner.
• Conduct showings of vacant units to all interested prospects.
• Greet all walk-in traffic during open office hours and attend to all needs, questions, or complaints.
• Address resident concerns and all maintenance requests in a timely manner.
• Process all paperwork in accordance with company policies and Fair Housing requirements for new applicants, recertifications, and renewals.
• Generate, distribute, and monitor renewal notices and follow up accordingly.
• Coordinate and process all lease paperwork for all move in and move outs.
• Collect payment of rent according to company procedures and policies.
• Handle and process all delinquency matters and reporting as needed.
• Maintain strong resident relations while continuing to enact company and community policies.
• Lead all resident relations matters or concerns that are presented in a timely manner.
• Maintain relationships with all vendors, suppliers, and professionals servicing the company and/or property.
• Record and document all resident correspondence as appropriate.
• Report and document all accident and emergency situations in a timely manner.
• Maintain all resident files and any confidential information in a secured area in compliance with company policies and the fair housing law.
• Maintain all maintenance files and binders, accounting records, budget and marketing binders in a safe and secured area.
• Oversee and supervise all maintenance activity of employees and independent contractors.
• Manage all on-site property employees with providing proper training, guidance, and coaching.
• Make recommendations and assist with marketing efforts to ensure effective and creative strategy implementation.
• Understand, maintain, and stay up to date on assigned property(s) description and classification.
• Maintain a current working knowledge and adhere to the fair housing laws, its policies and practices, in accordance with ACC Management Group policies and procedures.
• Coordinate, plan, and review with the Regional Manager the next years budget allowance for approval.
• Coordinate bank deposits as needed.
• Complete all assigned reports and/or projects to the Regional Manager by the required deadline.

Skills

Customer service

Communication

Organization

Time management

Teamwork

Professionalism

Multitasking

Education

High School diploma or equivalent

Tools

MS Office

Onesite

Job description

Description

Community Manager

Bayview Terrace City • Sturgeon Bay, WI

Bayview Terrace North • Sister Bay, WI

Sawyer School Lofts • Sturgeon Bay, WI

Build Communities. Change Lives. Love Where You Work.

Are you passionate about helping people, solving problems, and creating welcoming communities? We're looking for an energetic, organized, and people-focused Community Manager to oversee three unique affordable housing communities in beautiful Door County, Wisconsin.

Our Communities

Bayview Terrace City – A Section 8 affordable housing community located in Sturgeon Bay, WI, dedicated to providing quality housing and exceptional resident service.

Bayview Terrace North – A Section 8 affordable housing community located in the charming village of Sister Bay, WI, serving residents in the heart of Door County.

Sawyer School Lofts – A stunning Section 42 affordable housing community in Sturgeon Bay, WI, beautifully transformed from the historic Sawyer School into modern loft-style apartments during a complete renovation completed in 2022. This one-of-a-kind community blends historic character with contemporary living.

What You'll Do

As Community Manager, you'll be the heart of our communities by:

• Providing exceptional customer service to current and prospective residents
• Managing leasing activities, move-ins, move-outs, and resident retention
• Ensuring compliance with Section 8 and Section 42 affordable housing programs
• Processing certifications, recertifications, and required documentation
• Maintaining resident files with accuracy and confidentiality
• Coordinating maintenance requests and following projects through completion
• Performing property inspections and maintaining high community standards
• Building positive relationships with residents, vendors, and community partners
• Preparing reports, budgets, and occupancy information
• Marketing available apartments and maintaining strong occupancy levels

What We're Looking For

We're seeking someone who is:

• Friendly, professional, and compassionate
• Highly organized with excellent attention to detail
• A strong communicator who enjoys working with people
• Comfortable managing multiple priorities and properties
• Self-motivated and able to work independently
• Proficient with Microsoft Office and property management software
• Experienced in affordable housing, leasing, property management, or customer service (preferred)

Experience with HUD Section 8, LIHTC (Section 42), or affordable housing compliance is a plus, but we're willing to train the right candidate with a positive attitude and strong work ethic.

Who We Are

At ACC, our mission is simple: provide exceptional housing by building partnerships for successful living. That partnership starts within our own walls — with a team grounded in Teamwork, Accountability, Empowerment, Open Communication, and Flexibility.

We are committed to being a highly regarded property management company — and we know that starts with having the right people in the right seats. We don't just fill roles; we grow careers. Whether you're just starting out or bringing years of experience, ACC is a place where your energy, your voice, and your contributions matter.

If you're looking for a team that shows up for each other, supports your growth, and recognizes that your energy is our strength — we'd love to hear from you.

Why Join ACC?

At ACC, we believe in rewarding our team with more than just a paycheck—we offer a well-rounded benefits package designed to support your health, financial future, and work-life balance:

• Competitive pay with bonus opportunities.
• Comprehensive medical HRA plans (company sponsored), and voluntary dental, & vision coverage for employees working 30+ hours per week.
• Short-term disability (STD), long-term disability (LTD), and life insurance options (available for employees working 30+ hours per week).
• Company-paid $25,000 life insurance policy when enrolled in STD and LTD (available for employees working 30+hours per week)!
• Full and part-time employees are eligible for the 401(k) after 6 months of employment with company match—ACC contributes 25% of the first 5% of eligible compensation, with full vesting after 3 years of employment.
• Paid time off, provided up front, to recharge and reset.
• 10 paid holidays, that include a floating holiday and a birthday holiday.
• Free Employee Assistance Program (EAP) for all employees—available to both full-time and part-time team members, no enrollment required!

Essential Duties

• Ensure complexes and vacancies are ready for showings and move-in dates.
• Effectively communicate property features and amenities to all prospects.
• Answer questions to all prospects and potential applicants in a timely manner.
• Conduct showings of vacant units to all interested prospects.
• Greet all walk-in traffic during open office hours and attend to all needs, questions, or complaints.
• Address resident concerns and all maintenance requests in a timely manner.
• Process all paperwork in accordance with company policies and Fair Housing requirements for new applicants, recertifications, and renewals.
• Generate, distribute, and monitor renewal notices and follow up accordingly.
• Coordinate and process all lease paperwork for all move in and move outs.
• Collect payment of rent according to company procedures and policies.
• Handle and process all delinquency matters and reporting as need be.
• Maintain strong resident relations while continuing to enact company and community policies.
• Lead all resident relations matters or concerns that are presented in a timely manner.
• Maintain relationships with all vendors, suppliers, and professionals servicing the company and/or property.
• Record and document all resident correspondence as appropriate.
• Report and document all accident and emergency situations in a timely manner.
• Maintain all resident files and any confidential information in a secured area in compliance with company policies and the fair housing law.
• Maintain all maintenance files and binders, accounting records, budget and marketing binders in a safe and secured area.
• Oversee and supervise all maintenance activity of employees and independent contractors.
• Manage all on-site property employees with providing proper training, guidance, and coaching.
• Make recommendations and assist with marketing efforts to ensure effective and creative strategy implementation.
• Understand, maintain, and stay up to date on assigned property(s) description and classification.
• Maintain a current working knowledge and adhere to the fair housing laws, its policies and practices, in accordance with ACC Management Group policies and procedures.
• Coordinate, plan, and review with the Regional Manager the next years budget allowance for approval.
• Coordinate bank deposits as needed.
• Complete all assigned reports and/or projects to the Regional Manager by the required deadline.

Requirements

Knowledge, Skill & Ability Requirements

• High School diploma or equivalent required.
• 1-2 years of property management or industry related experience required.
• Knowledge of project-based section 8 or section 42 experience a plus.
• Knowledge of fair housing laws a plus.
• Knowledgeable and proficient with computer software applications in word processing, spreadsheets, database and presentation software (MS outlook, word and excel).
• Experience with Onesite software is a plus.
• Must be able to physically inspect the properties.
• Maintain valid driver's license with acceptable driving record.
• Flexibility with working hours and availability for later hours or Saturdays as needed.
• Ability to prioritize and possess efficient time management skills.
• Demonstrates excellent verbal and written communication skills.
• Strong customer service skills with ability to handle complaints in a positive and time efficient manner.
• Goal-oriented and team player.
• Ability to work independently under tight deadlines.
• Exhibits a high degree of professionalism and respect through appearance and interactions with others. Ability to lift to but not limited to 25 pounds unassisted and as needed.

Supervisory Responsibility

This position will be required to supervise a staff on-site of but not limited to maintenance technicians, assistant community managers, leasing agents, and cleaners.

Work Environment

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, telephones, photocopiers & fax machines, filing cabinets/etc.

Physical Demands

The physical demands described are those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to physically stand, walk, bend, climb, and use full hand range of motion and finger dexterity to touch and feel. Must be able to reach with hands and arms and lift up to 25 pounds unassisted and as needed.

Travel

Travel is required to assigned property locations using personal transportation. Must also be able to travel to all trainings and meetings arranged through the Corporate office periodically throughout the year.

ACC Management Group is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.