Community Manager

Jones Lang LaSalle Incorporated; San Francisco (CA); On-site; USD 97,000 - 102,000; Full time

Benefits offered by this job

401(k) plan with matching company

Comprehensive Medical, Dental & Vision

Paid parental leave

Paid Time Off

Daily Pay

Job summary

Jones Lang LaSalle Incorporated is seeking a Community Manager in San Francisco, CA. The role focuses on coordinating events, managing amenity spaces, and building relationships with tenants and local vendors to drive engaging programming.

You will create marketing collateral, manage budgets for events, and support leasing teams with tenant tours and onboarding. The position requires strong communication and a proactive problem-solving mindset.

Qualifications

• Bachelor's degree or equivalent work experience.
• At least three years’ experience in marketing and event planning.
• VIP guest service experience preferred.
• U.S. work authorization required.

Responsibilities

• Coordinate regular programming including events, lunch and learns, and brand activations.
• Manage property amenity spaces and budgeting for programs.
• Create marketing collateral for programming and events.
• Write and design eblasts and newsletters to tenants.
• Respond to tenant requests in-person, by phone, and by email.

Skills

Marketing

Event planning

Tenant engagement

Vendor negotiation

Communication

Social media

Education

Bachelor's Degree or equivalent work experience

Tools

Microsoft Office

iOS

Graphic design software

Digital technology

Job description

Community Manager

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

JOB DUTIES

• Coordinate regular programming including but not limited to themed events, lunch and learns, conveniences, entertainment, philanthropy, and brand activations for the building and individual companies.
• Manage property amenity spaces including tenant lounge, conference center, outdoor space, and other common areas.
• Plan and maintain the property programming budget.
• Partner with fitness providers for health and wellness programming.
• Create marketing collateral for property programming and events using property specific branding.
• Partner with onsite and local retailers and dining establishments to highlight promotions.
• Assist the property management and leasing teams in tours, welcome collateral, and events for new tenants.
• Maintain the admin portal of property app including conference center reservations, building events, and local area information and partnerships.
• Manage the property social media pages.
• Write and design eblasts and monthly newsletter to tenants who have opted into the service regarding events occurring in the building and around the local area.
• Act as a building ambassador, including maintaining a welcoming presence in public spaces during high traffic times and during events.
• Respond to in-person, phone and email requests from tenants providing guidance and information to tenants in a timely manner.
• Knowledgeable of local and trending events, attractions, restaurants, hotels, tours and transportation options in the surrounding area, helping to coordinate reservations and tickets.
• Negotiate contracts with area vendors for best prices and services.
• Provide detailed reporting of events, conference center bookings, social media engagement and building app usage to the client.
• Provide timely and accurate reporting to the finance department to ensure accurate billing of services to clients.
• Other concierge-related requests, as needed.

SKILLS AND APTITUDES

• Experienced in marketing and event planning
• Independent thinking and self-starter
• Ability to host and engage tenants and visitors to participate in events and programming
• Possesses foresight to organize event logistics up to 1000 attendees
• Eye for clean, concise marketing collateral
• Superior knowledge of local area cultural, dining, and entertainment venues, and ability to match client and tenant desires to the appropriate venue
• Able to multi-task in a fast-paced environment, accommodating and communicating to a broad range of clientele with varied needs
• Able to think quickly and efficiently when confronted with a client or tenant request
• Motivated self-starter who is able to work with minimal supervision
• Creative problem solver
• Great time management
• Proactive, approachable and solution-focused
• Professional demeanor and appearance
• Strong planning and organizational skills
• Excellent interpersonal and communication skills
• Commitment to company values
• Knowledgeable on Microsoft Office, iOS functions, marketing or graphic design software, and digital technology

EDUCATION AND EXPERIENCE

• Bachelor's Degree or equivalent work experience
• At least three years’ experience in marketing and event planning, including VIP guest service
• Previous concierge or VIP retail experience highly-preferred
• This position does not provide visa sponsorship.
• Candidates must be authorized to work in the United States without sponsorship.
• Expected compensation for this position: 97,000.00 - 102,000.00 USD per year
• Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.
• Location: On-site -San Francisco, CA

COMPENSATION & BENEFITS

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay At JLL

POLICY & COMPLIANCE

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.