Community Manager

The-Nrp-Group; Raleigh (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Commission & bonus

Paid vacation & sick leave

11 paid holidays

Maternity & parental leave

Disability insurance

Medical/Dental/Vision/Life Insurance

401(k) Match

Training & growth

Employee referral program

Job summary

The NRP Group is seeking a Community Manager to lead daily operations at our apartment community in Raleigh. You will ensure exceptional resident services, manage staff, and coordinate all property activities to maximize cash flow and NOI.

Under the guidance of the Regional Property Manager, you will drive leasing, fiscal performance, and compliance with housing laws, while fostering a productive team environment and positive resident relations.

Qualifications

• 5+ years property management experience; one year supervisory experience.
• Knowledge of Landlord-Tenant Laws, Fair Housing, LIHTC (IRS Section 42) guidance.
• Strong computer skills, MS Office; experience with Yardi preferred.

Responsibilities

• Oversee financial performance and maximize NOI.
• Coordinate all aspects of apartment community operations.
• Ensure timely rent collection and delinquency management.
• Lead and develop property team; recruit and train staff.
• Monitor compliance with Fair Housing and state/federal laws.

Skills

Property management

Supervisory experience

Customer service

MS Office

Yardi

Education

High School Diploma or equivalent

Bachelor’s degree or CPM preferred

CPM designation preferred

Tax Credit Specialist (TCS) or HCCP designation preferred

Tools

Yardi

Microsoft Office

Job description

Come join NRP’s A+ team! We’ve been recognized as a “Top Workplace” because we promote a culture where our team can build long-term careers and connections. As we grow as a company, our goal is that you will grow in your career.NRP has been recognized with several industry awards including Top Workplaces; Best and Brightest Companies to Work For; and National Apartment Association’s Best Places to Work.We value our employees by offering a competitive benefit package including:Commission and bonus opportunitiesPaid vacation and sick leave11 Paid holidaysPaid maternity & parental bonding leaveShort & long term disabilityMedical/Dental/Vision/Life Insurance401(k) MatchTraining, certification, & growth opportunitiesEmployee referral & recognition programsSince its founding in 1994, NRP has been dedicated to building quality homes for our residents, regardless of income. The NRP Group is a full-service multifamily developer, general contractor, and property manager with assets and operations reaching an expanding range of markets nationwide. For additional information, please visit www.NRPGroup.com.NRP Investments LLC is currently seeking [Enter Job & Location]Position Summary:Under the direction of the Regional Property Manager, the Community Manager is responsible for ensuring excellent customer service in the daily management, coordinating all aspects of apartment community operations, maximizing cash flow while preserving assets, achieving budgeted NOI, providing a quality living environment for residents, and establishing a positive working environment for property team members. The Community Manager duties vary depending on the size of the community and the number of staff to which responsibilities might be delegated.Essential Functions Statement(s):FinancialOversee all financial performance of the property and work towards achieving budgeted NOIMaximize cash flow at the property by maximizing revenue, minimizing delinquencies, ensuring timely rent collection, monitoring banking activities and daily deposits, and contacting residents to collect overdue rentEnsure all Yardi data is correct by monitoring input and report functions, accuracy and timely preparation of leasing activities, A/R cash receipts, A/P Invoices, statements of disposition, monthly closing procedures, and late feesDevelop cost saving strategies in an effort to reduce budgeted expensesCreate annual operating budget and business plan with Accounting team and Regional Property ManagerReview financial statements in a timely fashion, working closely with the property accounting team membersPrepare variance report on a monthly basisAnalyze income, expenses, traffic, lease expirations, market rents, delinquency financial statements, and make recommendations as neededRecommend and oversee all capital improvements, deferred maintenance and upgrade programsReview and analyze all bid summaries for purchase of goods and services, monitor the vendors work, and guarantee accurate invoicingEnsure that all contracted services and materials are accounted for and that the work has been performed properly prior to the release of paymentProcess delinquent residents according to policy, collect late fees, and file on units at the appropriate deadlineServe as property representative in court proceedings under direction of legal counsel, understanding all property legal issues affecting residency, storage, abandonment, bankruptcy, fair housing and unlawful detainer/eviction actionsMarketingSupport the leasing team by leasing apartments, responding to telephone inquiries, qualifying applicants, show apartments, ensuring all move-in paperwork is accurately preparedMonitor direction of rental activity and all on-site sales, marketing outreach, and advertising plansMaintain on-going, in-depth knowledge of associated market, market rents and demographics to give a competitive edgeEvaluate and make recommendations for rental pricingMonitor daily move-in/move-out property status reports and manage the monthly renewal processVerify weekly traffic sources, following up on prospect status and closing ratio numbers and implement programs and team development plans to improve resultsEnsure all residents are on the correct Blue Moon lease agreement that is up to date with all of the correct terms and conditions.Monitor compliance with Fair Housing regulations, Tax Compliance regulations, and other laws as they relate to property specific guidelines and occupancy standardsMaintain passing e-shop, phone shop, and physical shop scoresCustomer ServiceComplete a daily inspection of the property and market-ready unitsMonitor and direct service operations to ensure service requests are completed within 24 hours and curb appeal standards are metSupervise safety and risk management functions including coordinating monthly safety meetingsReview resident retention programs, in an effort to continue to meet residents needs and improve retentionProvide excellent customer service and display courteous and professional attitude toward all customersMaintain availability or coverage for emergencies, on-call duties, resident functions, and weekendsTeam DevelopmentRecruit and select team members by understanding and adhering to NRP’s selection process policies, procedures and core valuesTrain, coach, and mentor team members, working with the training department as well as providing on-going feedbackCreate a team environment by holding weekly team meetings, establishing realistic goals, and fostering open communicationGenerate employee schedules in e-time and audit missed punchesProvide ongoing feedback to team membersProvide recommendations for compensation adjustments, promotions, and terminationsPerform other duties as requiredMay occasionally be required to assist at other propertiesRun errands to support the property as necessarySKILLS & ABILITIESEducation: High School Diploma or equivalent, Bachelor’s degree or CPM highly preferred; Tax Credit Specialist (TCS) or HCCP designation preferredExperience: 5+ years property management experience; one year supervisory experience; working knowledge of applicable Landlord Tenant Laws, Fair Housing Regulations, IRS Section 42 - LIHTC Program and other laws as they relate to property specific guidelines and occupancy standardsTechnical Skills: Strong computer skills, especially in the Microsoft Office Suite, experience in Yardi preferredOther Requirements: Valid driver’s license and reliable transportationThe NRP Group is committed to a policy of assuring that all employees and applicants for employment are recruited, hired, assigned, placed, transferred, demoted, laid off, terminated, paid, trained, and generally treated during employment on the basis of qualifications and merit; without discrimination due to color, race, religion, sex (including pregnancy or marital status), sexual orientation, gender identity and expression, age, national origin, ancestry, veteran status, military status, disability, genetic information, citizenship, or any other classification or activity protected by federal, state, and local law and ordinances.