Community Manager

Galman Group; Philadelphia (Philadelphia County); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision Insurance

Long-Term Disability

Life Insurance

401(k) Plan with Employer Match

Tuition Assistance

Referral Reward $2k

Paid Holidays

Rent Discount

Company Events

Job summary

Galman Group seeks a sensational full-time Property Manager to oversee operations at our Philadelphia communities. You will manage on-site staff, budgets, and resident services to maximize occupancy and property value.

You will ensure rent collection, coordinate maintenance, conduct move-ins/outs, and stay compliant with housing laws. This role requires strong leadership and customer service in a fast-paced environment.

Qualifications

• Prior property management experience preferred.
• Knowledge of Fair Housing, ADA, FCRA compliance is a plus.
• Strong customer service and sales skills.
• Ability to work in fast-paced, customer-service oriented environment.
• Proficiency with computer systems and property management software.

Responsibilities

• Manage property operations and staff, coordinating resources.
• Develop and monitor annual budgets with Regional Manager.
• Ensure timely rent collection and deposits.
• Conduct evictions and handle delinquent rents as needed.
• Oversee vendor/contractor communications and invoices.
• Recruit, train, supervise, and evaluate on-site staff.
• Provide ongoing office staff training on leasing, safety.
• Maintain lease files and occupancy records.
• Lead property tours for prospective residents and handle calls.
• Monitor market trends and conduct monthly surveys.
• Document safety checks and reports to corporate office.

Skills

Property management

Customer service

Budgeting

Staff supervision

Vendor coordination

Communication

Education

High School Diploma or Equivalent

College Degree Desirable

Job description

Description

Position Summary

We are seeking a sensational full-time Property Manager to join our team! The Property Manager is fully accountable for all property operations and is expected to effectively manage and coordinate persons, activities, and available resources to accomplish property objectives as set forth by the Regional Manager. These objectives include maximizing occupancy levels and property values.

Benefits Overview

• Medical, Dental, and Vision Insurance
• Long-Term Disability Insurance (provided at no cost to you)
• Life Insurance (provided at no cost to you)
• 401(k) Retirement Plan with Employer Match
• Tuition Assistance Program
• $2,000 Employee Referral Reward
• Paid Holidays
• 20% Rent Discount at Any Galman Group Community
• Company Events, including the Annual Phillies Outing, Annual Holiday Celebration, participation in the Eagles Autism Challenge, and more!

Job Duties & Responsibilities

• Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.
• In conjunction with the regional manager, the manager will assist in formulation of budgets for each upcoming calendar year. The manager is responsible for staying within the established budget guidelines throughout the year.
• Ensures that all rents are collected when due, and posted in a timely manner. Makes sure that all bank deposits are made immediately and deposits are reported to the corporate office on a daily basis.
• Performs evictions, utility cut-offs and landlord liens as required on delinquent rents.
• Provides constant vendor/contractor communications concerning work scheduling, billings, vendor relations and certificates of insurance. Manager is responsible for approving and submitting all invoices to corporate office for payment in accordance with the company purchasing policies.
• Trains, motivates, supervises, and hires and terminates (in conjunction with Regional Manager/Upper Management) all on-site staff in order to achieve operational goals of assigned property. This includes new employee indoctrination, annual performance reviews, review and approval of timesheets via paylocity, instructing and advising on-site staff of employee procedures and guidelines.
• Conducts on-going training with office staff; e.g., leasing paperwork, workplace safety, and any other type of training that may be needed on a daily basis.
• Ensures that lease files are complete and that completion of leases is being executed properly.
• Responsible for office opening on schedule, condition of office and model apartments.
• Attends scheduled corporate management meetings, usually held semi-annually at the VFTN.
• Maintains records on all aspects of management activity on a daily, weekly and monthly basis. Submits required reports to corporate office on a regular basis.
• Maintains positive customer service attitude.
• Makes periodic inspections with residents of move-in/move-outs.
• Reviews all notices to vacate to determine the cause of the move-out.
• Initiates and implements policies/procedures to maintain resident communications; e.g., complaints, service requests, etc.
• Physically walks and inspects property on a regular basis; Verifies condition of vacant apartments.
• Updates the board indicating vacancy status on a regular basis. Coordinates with maintenance and makeready staff to ensure timely recondition of apartments after move-out.
• Monitors and schedules all maintenance activities.
• Conducts market surveys monthly and provides trend report information. Shops competition and is aware of neighborhood market conditions.
• Welcomes and shows property to prospective new residents. Also, handles incoming phone calls from prospective new residents and completes appropriate paperwork.
• Maintains awareness of market/industry conditions and trends via trade publications, professional organizations, etc.
• Reports all liability and property incidents to the corporate office immediately. Ensures that all workers' compensation claims are reported and proper paperwork is completed.
• Manager completes any pertinent safety checklists with maintenance staff.
• Performs any additional duties or tasks as assigned by the Regional Manager.

Requirements

Education

High School Diploma or Equivalent (College Degree or Coursework Desirable)

Specialized Skills & Knowledge

• Prior Property Management Experience Preferred
• Certified Apartment Manager (CAM) Preferred but Not Required
• Strong Customer Service and Sales Skills
• Must be able to work in a fast-paced and customer service-oriented environment
• Understanding of computer systems, web applications and software.
• Performs duties under pressure and meets deadlines in a timely manner
• Works as part of a team, as well as completes assignments independently
• High degree of flexibility with the ability to work independently
• Excellent organizational, presentation, interpersonal, written and oral communication skills
• Proven ability to engage quickly with individuals in an outgoing, friendly manner, and build and maintain relationships with business leaders