Community Manager

Kalos Residential; Louisville (KY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive base salary

Performance-based bonus

Health, dental, and vision insurance

401(k) with company match

Paid time off

Career growth opportunities

Job summary

Kalos Residential is seeking an experienced on-site Community Manager in Louisville, KY. You will hire and develop the on-site team, manage leasing, create a superior resident experience, and ensure financial performance and reporting accuracy.

This role rewards accountability, performance, and growth. You will coordinate with maintenance, conduct regular inspections, ensure compliance with Fair Housing, and drive occupancy while maintaining high standards of service.

Qualifications

• 3+ years of on-site community management experience.
• Proficiency with Entrata or a comparable property management platform.
• Competency in Microsoft Office Suite (Word, Excel, Outlook).
• Fair Housing certification required prior to interacting with prospects or residents; working knowledge of OSHA regulations.
• High school diploma or equivalent.
• Experience managing a community of 100+ units.
• CAM or ARM designation.

Responsibilities

• Hire, develop, and hold the on-site team accountable. Conduct weekly team meetings, manage scheduling, coordinate with maintenance, and address performance issues with documentation.
• Oversee Resident and Prospect Experience from inquiry through move-out, including leasing, renewals, maintenance follow-through, retention, and conflict resolution.
• Own Community Condition through regular inspections, walk-throughs, and coordination of work orders and vendor scheduling.
• Manage Financial Performance by budgeting, occupancy, pricing, and processing invoices and reconciliations.
• Ensure Insurance Compliance for residents and vendors; manage liability considerations.
• Prepare Accurate and Timely Reporting including move-out documentation, rent rolls, and delinquency reports.

Skills

On-site community management

Entrata / property management software

Microsoft Office Suite

Leadership & team development

Budgeting & financial oversight

Education

High school diploma or equivalent

CAM or ARM designation

Tools

Entrata

Microsoft Office

Job description

On-Site | Louisville, KY
FLSA Status: Exempt | Reports To: Regional Manager

Our core purpose is straightforward: be the best multifamily owner/operator in the country. We back that up with disciplined operations, high standards, and people who take real ownership of their work.

We manage our own communities because we believe great management is a competitive advantage. That belief only holds if the people running our communities are exceptional. That's where you come in.

The Role

This role is built for someone who moves with urgency, sets a high bar, and gets things done without being told twice. You'll be measured on outcomes, not activity. The right person doesn't need to be managed; they need to be supported and then trusted to perform.

You'll thrive here if you're someone who:

• Runs toward accountability rather than away from it
• Keeps things moving even when conditions aren't perfect
• Holds the line on quality without getting lost in the weeds
• Brings energy and momentum to the people around you

What You Own

• Your Team: You hire, develop, and hold your on-site team accountable. You conduct weekly team meetings, manage scheduling, coordinate with maintenance, and address performance issues promptly and with documentation. Your team's results are your results.
• Resident and Prospect Experience: Every touchpoint reflects our Company's brand. You set and enforce the standard for how people are treated, from first inquiry through move-out. Leasing, renewals, maintenance follow-through, retention, and conflict resolution all run through you. Service requests are followed up within 48 hours; leases and paperwork are completed accurately and entered into Entrata daily.
• Community Condition: The physical asset is your responsibility. You conduct regular inspections, walk models and market-ready units daily, coordinate work orders and vendor scheduling, and respond immediately to unsafe conditions. You also own the Emergency Response Plan, ensuring proper handling of any community emergency to minimize liability.
• Financial Performance: You own the budget at a line-item level. You drive revenue through occupancy and pricing, manage expenses with discipline, assist in annual budget preparation, ensure rents and fees are collected and deposited on time, and process all A/P invoices and monthly PCard reconciliations accurately. You identify problems before your Regional Manager has to.
• Insurance Compliance: You ensure all residents maintain required renter's insurance and all vendors carry appropriate coverage and credentials. This is a real liability matter, not an administrative afterthought.
• Accurate and Timely Reporting: Purchase orders, invoices, scorecards, accruals, move-out documentation, rent rolls, and delinquency reports are submitted accurately and on time, every time.

What We're Looking For

Track record matters more than tenure. We want to see results. Beyond experience, the kind of person you are and how you operate is what we're really evaluating.

Required Experience:

• 3+ years of on-site community management experience with exposure to leasing, operations, and team leadership
• Proficiency with Entrata or a comparable property management platform
• Competency in Microsoft Office Suite (Word, Excel, Outlook)
• Demonstrated ability to hit or exceed financial and occupancy targets
• Fair Housing certification required prior to interacting with prospects or residents; working knowledge of OSHA regulations
• High school diploma or equivalent
• Experience managing a community of 100+ units
• CAM or ARM designation

Practical Requirements:

• Available to work evenings and weekends when needed
• Reliable transportation for on-site presence and occasional travel to competitor communities
• Ability to pass a credit and criminal background check
• Willingness to assist other communities or departments when needed

What We Offer

• Competitive base salary commensurate with experience
• Performance-based bonus tied to community and company results
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off
• Real career growth: we promote from within and invest in people who invest in themselves

A Note on Culture

We're not a large institutional REIT. We're a focused, high-standards operator that cares about each asset and each person on our team. You'll have real autonomy, real accountability, and a leadership team that is genuinely invested in your success. We work hard, hold high standards, and have a good time doing it.

If that sounds like the right fit, we'd love to talk.

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Do you have any professional qualifications (PMP, MCSE)?

What is the highest level of education you’ve obtained? What is the highest level of education you’ve obtained?