Community Manager

Hunt Military Housing Shared Services, LLC; Kailua (HI); On-site; USD 70,000 - 89,000; Full time

Benefits offered by this job

Performance bonus

Comprehensive benefits package

Paid time off

Job summary

Hunt Military Housing Shared Services, LLC is seeking a Community Manager to support the Community Director in running a military housing property. You will supervise staff, manage rent rolls, and oversee leasing and vendor payments while maintaining compliance and safety standards.

The role emphasizes leadership, financial reporting, and resident relations, with opportunities to drive retention and coordinate events for residents and families on base.

Qualifications

• High School Diploma or GED (or equivalent) required.
• Bachelor’s Degree in Business Administration, Property Management, or related discipline preferred.
• 2 years property leasing experience or applicable skills required.
• 1-3 years experience managing others required.
• Previous experience with YARDI preferred.

Responsibilities

• Directly supervises Community Supervisors, Leasing Specialists and Resident Service Specialists.
• Monitors accounts receivable including rent collection and rent roll.
• Collects delinquent account balances from previous residents.
• Completes daily, weekly, and monthly financial and leasing reports including month-end pre-close and closeout.
• Audits records to identify lease expiration dates, delinquencies, and unlawful detainers.
• Processes evictions, including paperwork, notices, and court hearings.
• Leases units as needed and ensures lease files are complete.
• Sends lease expiration letters and processes renewals.
• Enters, processes, and receives vendor payables; scans invoices to AP for payments.
• Performs site safety inspections and ensures timely reconditioning of units after move-out.
• Coordinates with maintenance for timely make-ready and reconditioning.
• Assists with resident retention and planning social events.
• Assumes property operations in the Community Director’s absence.
• Ensures compliance with company policies and procedures.

Skills

Team leadership

Communication

Customer service

Detail orientation

Professionalism

Multifunctional collaboration

Education

High School Diploma or GED

Bachelor’s Degree in Business Administration or related field

Tools

YARDI

MS Office Suite

Job description

A Brief Overview

The Community Manager assists the Community Director with the overall operation of the property to ensure customer satisfaction. This position interacts with internal and external customers including residents, vendors, board members and committee members, as well as Hunt employees. This position is also responsible for site level leadership, responsible for collecting and posting rent payments; managing resident delinquencies, evictions, invoice processing, and legal notices; and performing pre-close and close-out accounting processes.

What you will do

• Directly supervises Community Supervisors, Leasing Specialists and Resident Service Specialists. Participates in the hiring, training, performance management and termination of Community Supervisors, Leasing Specialists and Resident Service Specialists.
• Monitors all accounts receivable including collecting rent, posting rent, and maintaining balanced, accurate rent roll.
• Collects delinquent account balances from previous residents.
• Accurately and timely completes daily, weekly, and monthly financial and leasing reports, including month-end pre-close, closeout, market surveys, and lease expiration matrix. Generate various reports as required.
• Audits records and files to identify dates requiring administrative action, such as lease expiration dates, delinquent accounts, and unlawful detainers.
• Processes evictions, which includes processing all necessary paperwork, serving notices, and attending court hearings.
• Leases units as needed. Ensures execution of leases and lease files are properly completed.
• Sends out lease expiration letters and processes lease renewals.
• Shops competitive properties.
• Enters, processes, and receives vendor payables. Scans all invoices to the AP department to process payments.
• Ensures that unsafe conditions are corrected in a timely manner.
• Processes move-ins, move-outs, and lease renewals.
• Assists Community Director with site-level leadership to include staff performance and resident relations.
• Assists with resident retention, which may involve planning and organizing social events at the property.
• Assumes responsibility for the operations of the property in the absence of the Community Director.
• Ensures compliance with company policies and procedures.
• Performs physical inspections of the property and verifies condition of vacant units and community appearance and safety.
• Coordinates with maintenance and make-ready staff to ensure timely recondition of units after move-out.
• Performs 21-day pre-inspections and move in/outs inspections with residents, as requested.
• Assists in weekly, monthly, quarterly reports and executive summaries.
• Creates PO's for office expenses and may create, process and invoice residents for monthly utilities.
• This position requires driving for the Company using either 1) a Company vehicle, at any frequency from Rarely to Constantly; or, 2) a Personal or Rental vehicle to conduct Company business more than 50% of the time to perform work duties.

Education Qualifications

• High School Diploma or GED (or equivalent) required.
• Bachelor's Degree in Business Administration, Property Management, other related discipline preferred.

Experience Qualifications

• 2 years previous property leasing experience or applicable skills required.
• 1-3 years previous experience managing others required.
• Previous experience with YARDI preferred.

Knowledge, Skills, and Abilities

• Strong computer skills with MS Office Suite (Word, Excel, PowerPoint, and Outlook).
• Strong verbal and written communication skills.
• Ability to work effectively with employees at all levels of the organization as well as working with the military community and the military command.
• Requires a reliable, self-motivated team player who pays close attention detail, demonstrates strong communication, client management and business literacy skills.
• Demonstrates discretion and ability to maintain a professional attitude and appearance.
• Effectively envisions, develops, and implements new strategies to address competitive, complex business issues.
• Takes initiative to identify and anticipate client needs and make recommendations for implementation.
• Requires use of technology platforms on a daily basis.
• Basic understanding of safety practices.

Licenses and Certifications

• DL NUMBER - Driver's License, Valid and in State required.
• Accredited Residential Management (ARM) preferred. and
• Certified Apartment Manager (CAM)-NAAHQ preferred. and
• Certified Professional of Occupancy (CPO) preferred.

Compensation

We are committed to offering competitive and equitable compensation. The hiring range for this position is generally between $69,840 - $89,400, exclusive of fringe benefits or potential bonuses. This position is also eligible for a performance bonus. Final salaries will be determined based on factors such as geographic location, skills, education, licenses, certifications, and/or experience. In addition to these factors - we believe in the importance of pay equity. Please keep in mind that the range mentioned above is the general Hiring Range for the role. Hiring at the top of the range is reserved for exceptionally qualified candidates. We consider internal and external factors as a part of every final offer. We also offer a generous total compensation and benefits package.

Benefits

A competitive salary is only one part of your total rewards. We also offer a comprehensive benefits package, including paid time off, medical, dental, life and disability insurance, HSA/FSA accounts, retirement, rewards programs, and so much more!

Click Here for Benefits Overview

https://www.huntmilitarycommunities.com/careers/benefits

EEO/ADA

The Company and its affiliates provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

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