Community Manager

Havenparkcommunities; Coeur d'Alene (ID); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

Paid time off

401(k) with company match

Job summary

Havenpark Communities is seeking a Community Manager in Idaho to lead an on-site team, manage the financial health of the community, and guide residents from first visit to move‑in. You will own sales, oversee operations, and collaborate with a regional leadership team to ensure high-quality living experiences.

Responsibilities include mentoring staff, hitting occupancy and NOI goals, managing leases and vendor spend, and maintaining curb appeal while upholding Fair Housing standards.

Qualifications

• 3+ years in property management or related field.
• Proven sales track record: prospecting, follow-up and closing.
• Familiar with CRM tools (HubSpot preferred) and online listing platforms.

Responsibilities

• Build and coach a high-performing on-site team.
• Drive NOI, occupancy, and collections targets.
• Own home sales process: prospecting, showings, qualification, closing.
• Manage CRM pipeline and keep listings accurate.
• Oversee vendor relationships, budgeting, and curb appeal.

Skills

CRM management

Sales/prospecting

Communication

Team leadership

Property management

Education

High school or GED

Associates/Bachelors preferred

Tools

HubSpot

Online listing platforms

Job description

About the role

As a Community Manager, you are the heartbeat of your community and the person who helps new residents find their home. You will lead your on‑site team, own the financial and physical health of the community, and personally guide prospective buyers through the purchase of a home, from the first visit to move‑in day. Running a thriving community takes more than operational knowhow. It takes genuine care for the people who live there, the team that keeps it running, and the standards that make it a place worth calling home. You will be empowered to make decisions and supported by a collaborative field leadership team every step of the way.

How you will work

You report to your Regional Vice President, who is your primary source of direction, support, and accountability in the field. Your Regional Vice President is your first call when you need help or need to raise an issue, and the one who helps clear the path so your community can succeed.

Behind you is a full home office team, including Revenue, Collections, Marketing, Home Readiness, Capital Projects, Resident Experience, and People Operations. These teams set the standard for what good looks like, build the tools and reports you will rely on, and partner with you so you are never solving problems alone.

What you will do

• Build and sustain a high‑performing team culture grounded in our core values: Respect, Grit, Collaboration, Stewardship, and Boldness.
• Coach and align your team around shared community goals and company priorities.
• Ensure your community meets or exceeds monthly and quarterly targets for net operating income, occupancy, and collections.
• Conduct regular one‑on‑one meetings with each direct report reviewing goals, metrics, and progress while providing ongoing coaching and performance management activities.
• Own the home sales experience for your community: prospecting, lead follow‑up, showings, qualification, and closing.
• Manage leads and your sales pipeline in our CRM (HubSpot), keeping information accurate and current.
• Prepare and maintain home listings and their quality across our listing platforms.
• Work every prospect toward a home and support full occupancy across your community.
• Facilitate the community application and lease signing of a sale of a resident‑owned home to a new resident.
• Track and protect a positive net operating income (NOI) for your community.
• Manage expenses strategically through close oversight of vendors, suppliers, and staff spending.
• Ensure rent is billed accurately and collected on time, keeping delinquency low.
• Execute all required legal notices and payment agreements in compliance with state law and Fair Housing Standards.
• Maintain beautiful, well‑kept homesites and common areas that residents are proud to come home to.
• Manage grounds vendors, keep the community to our curb appeal and Green and Clean standards, and execute mystery shop action plans.
• Identify capital project needs and property risks in your community and surface them to your Regional Vice President and the Capital Projects team.
• Coordinate site access, scheduling, and vendor logistics for capital work, and support pre‑construction planning at your community.
• Provide on‑site progress visibility, hold work to Havenpark standards, and confirm completion so projects are delivered on time, on budget, and on scope.
• Coordinate home readiness with support from vendors and capital projects team so new homes and rehabs are show‑ready and ready to sell: coordinate the final walkthrough and punch list, verify that homes marked complete are truly ready, and confirm a clean turnover.
• Create a resident experience worth renewing, addressing issues with urgency, empathy, and follow‑through.
• Execute intentional touchpoints across the resident journey to drive satisfaction and year‑over‑year renewals.
• Generate Google reviews, resolve resident tickets, maintain accurate resident ledgers and monthly billing, and ensure work orders are resolved within 48 hours.
• Maintain compliance with all federal and state regulations, including Fair Housing Standards.

Qualifications

• 3+ years of experience in property management; manufactured housing experience is a plus.
• A track record in sales, with the confidence to prospect, follow up, and close, and comfort owning a personal sales goal.
• Familiarity with CRM tools (HubSpot preferred) and online home listing platforms.
• Strong organizational skills, sharp attention to detail, and a solutions‑oriented mindset.
• Excellent written and verbal communication, with the ability to connect with residents, prospects, team members, and leadership alike.
• Comfortable managing multiple priorities in a fast‑paced environment.
• High school diploma or GED required; Associate's or Bachelor’s degree preferred.
• Valid driver's license with a clean driving record, and the ability to pass a criminal background check.
• Physical ability to walk the community regularly and occasionally lift materials and supplies.

Benefits

We offer our employees a golden work experience, including a competitive salary, comprehensive health benefits, generous PTO, paid holidays, a 401(k) with a 6% company match, and above all, infinite opportunities to learn, develop, and sharpen their skills.

Equal Employment Opportunity Statement

It is our policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability, or veteran status.

Fraudulent Recruiting Information

Havenpark Communities is aware of fraudulent recruiting communications impersonating our company. Havenpark does not make hiring decisions through informal or text‑only communication. Havenpark will never ask candidates to provide payment, purchase items, deposit checks, or share sensitive financial information as part of the hiring process. If you believe you have been contacted fraudulently, please report it to [e-mail].