Community Manager

RPM Living; Austin (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Weekly pay for onsite associates

Comprehensive healthcare coverage

401(k) with company match

Paid time off and holidays

Career development and training

Job summary

RPM Living is seeking a Community Manager to oversee operations at an apartment community in Austin, TX. You will lead staff, manage leasing and service requests, and ensure financial and occupancy targets are met.

The ideal candidate has strong leadership and communication skills, 3+ years in multi-family property management, and proficiency with property management software and MS Office. On-site role with a focus on resident satisfaction and team development.

Qualifications

• Bachelor's degree or 1-2 years of relevant experience.
• 3+ years of related multi-family property management experience.
• Strong leadership and management skills.
• Team player, professional, and effective communication skills.
• Proficient in Microsoft Office Suite and property management software.

Responsibilities

• Lead property staff, oversee onboarding, training, timesheet approvals and performance reviews.
• Drive team to meet performance indicators and manage disciplinary actions with HR.
• Conduct ongoing training on leasing paperwork, safety and daily operations.
• Motivate staff through recognition, training, and team-building activities.
• Assist in budget preparation and monitor adherence to budgets.
• Prepare month-end and year-end financial reports and variance analyses.
• Ensure resident satisfaction by promptly addressing complaints and requests.
• Collaborate with maintenance to meet resident service requests.
• Provide excellent customer service while upholding high standards.
• Analyze market trends and support marketing in leasing strategies to hit occupancy goals.
• Follow eviction procedures when needed, including notice and court processes.
• Maintain positive owner relationships through updates and property tours.

Skills

Leadership

Communication

Teamwork

Microsoft Office

Education

Bachelor's degree

3+ years multi-family property management

Tools

Property management software

Job description

Overview

At RPM, we’re in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today.

Position Summary

The Community Manager will oversee all business operations at one of our apartment communities. The successful candidate will possess strong resident relations and interpersonal skills and will have the ability to communicate effectively, take charge, lead, train, be dependable, professional, and a team player.

Responsibilities

• Leads property staff, conducting candidate interviews, overseeing onboarding, training, timesheet approval, and conducting quarterly discussions and annual assessments in accordance with Company policies, values, standards
• Drive team to achieve performance indicators, offering feedback to underperforming associates, and manage disciplinary actions in collaboration with HR
• Conduct ongoing training with office staff, covering leasing paperwork, workplace safety, and other daily operational needs
• Motivate associates through recognition programs, training, and team-building activities to boost morale and enhance productivity
• Assist in budget preparation and ensure adherence to approved budgets
• Complete month-end and year-end financial reporting and provide monthly budget variance reporting within +/- 10% per line item
• Promote resident satisfaction and retention by promptly responding to complaints, questions, and requests and taking appropriate actions to resolve service issues
• Collaborate with the property maintenance team to ensure prompt responses and completion of resident service requests in line with the company's standards
• Provide excellent customer service while maintaining the highest standards for resident service
• Analyze and interpret market and economic trends and partner with marketing to implement short- and long-range leasing strategies to achieve occupancy and revenue goals
• Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed
• Manage the client/owner relationship by meeting with the owners, conducting property tours, providing updates, and responding to owner requests as needed to maintain a positive working relationship

Education And Experience

• Bachelor's degree from a four-year college or university, or 1-2 years of relevant experience; or a combination of education and experience
• 3 + years of related multi-family property management experience
• Strong leadership and management skills
• Team player, professional, and effective communication skills
• Proficient in Microsoft Office Suite and property management software

Physical Requirements

• May be required to sit for extended periods of time while working at a desk
• May be required to climb stairs
• Must be able to read documents, computer screens and data
• Must be able to hear and understand verbal communications in person and over the phone or computer
• May occasionally be required to lift or carry items such as files or office supplies weighing up to 20 pounds
• Must be able to operate a computer, keyboard, mouse and other office equipment

Work Environment

• This role is based on site, primarily in an office setting but may require at times that the employee spends some time outside with exposure to the elements
• The office is an open setting which may include bright lights, constant noises and distractions
• A flexible schedule is required and hours include weekdays, nights, and weekends (including Saturdays and Sundays) as needed to meet business needs

This job title is associated with Property Manager, Apartment Manager, Business Manager, and Multi-Family Manager.

Company Information

• Weekly pay for all associates working onsite at an apartment community
• Comprehensive healthcare coverage available for all full-time, regular associates
• Employer-paid employee assistance, mental health, and wellness programs
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance
• 401(k) with robust company match
• Opportunities for professional development, career growth, and role-based learning plans
• Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG)
• Paid time off plus floating holidays and volunteer days
• Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)

Employment with RPM Living is contingent upon successful completion of a background check as local and federal state requires. A valid driver’s license is preferred; candidates without a license will be provided a liability waiver, as applicable

RPM Living participates in E-Verify. For more information, see the E-Verify Participation Poster and the Right to Work Poster .

RPM Living is an Equal Opportunity Employer.