Community Liaison

HarmonyCares; Middleburg Heights (OH); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Tuition reimbursement

Paid time off

Training and orientation

Job summary

HarmonyCares is seeking a Community Liaison to drive local market education and business development for our home-based primary care services. The role focuses on informing partners and potential patients about HarmonyCares and guiding enrollment into appropriate programs.

You will facilitate patient transitions, explain benefits, and work with referral sources to meet regional goals while complying with HIPAA and company policies.

Qualifications

• Bachelor’s degree or 4+ years of B2B sales experience.
• Healthcare industry sales/marketing experience is preferred.
• Must travel within territory and drive frequently.

Responsibilities

• Serve as local market B2B, B2C, and D2C representative educating partners and patients about HarmonyCares.
• Facilitate patient transitions of care from area facilities and referral partners.
• Explain enrollment benefits and assist eligible patients and caregivers.
• Track outreach and meetings in CRM and monitor regional targets.
• Coordinate face-to-face or phone discussions on patient eligibility for programs.
• Triage patient concerns related to care, scheduling and billing.
• Educate on CMS programs and assist voluntary alignment as requested.

Skills

B2B sales

Healthcare industry

Relationship building

Communication

Presentation

CRM

Education

Bachelor’s Degree

Tools

Microsoft Office

Job description

Overview

HarmonyCares is one of the nation’s largest home-based primary care practices. HarmonyCares is a family of companies all dedicated to providing high-quality, coordinated health care in the home. This includes HarmonyCares, HarmonyCares Medical Group, HarmonyCares Home Health and HarmonyCares Hospice.

Overview

HarmonyCares is one of the nation’s largest home-based primary care practices. HarmonyCares is a family of companies all dedicated to providing high-quality, coordinated health care in the home. This includes HarmonyCares, HarmonyCares Medical Group, HarmonyCares Home Health and HarmonyCares Hospice.

Our Mission– To bring personalized, quality-based healthcare to the home of patients who have difficult accessing care.

Our Shared Vision– Every patient deserves access to quality healthcare.

Our Values– The way we care is our legacy. Every interaction counts. Go the extra mile. Empower and support each other.

Why You Should Want to Work with Us

• Health, Dental, Vision, Disability & Life Insurance, and much more
• 401K Retirement Plan (with company match)
• Tuition, Professional License and Certification Reimbursement
• Paid Time Off, Holidays and Volunteer Time
• Paid Orientation and Training
• Established in 11 states
• Largest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today!

Responsibilities

The Community Liaison is responsible for inbound/outbound communication and business development. The role acts as the local market B2B, B2C, and D2C representative educating community partners and potential patients about the company, our mission and service offerings. This role will help facilitate patient transitions of care from area facilities and referral partners to HarmonyCares and will explain the benefits of enrollment to eligible patients and caregivers.

Essential Duties And Responsibilities

• Market analysis, along with competitive landscape, in which to differentiate HarmonyCares services to external referral partners
• Know and educate the community on our mission to provide high-quality personalized healthcare in the home for people that need it the most
• Meet or exceed agreed upon in person and virtual meeting goals with key decision makers
• Thoroughly understand eligibility and enrollment processes
• Provide education on and facilitate, as requested, benefit enrollment and processes
• Track performance in CRM demonstrating plan and adherence to budgeted targets for a given region
• Schedule face-to-face or phone discussions with patients and their caregivers (or other legal representatives) to provide guidance on patient eligibility for all programs
• For patients interested in being aligned or attributed to an accountable care organization (or other CMS alternative payment model) in which one of the Company’s practices are participating, inform them about the program; and, if they opt to voluntarily align, collect Voluntary Alignment Form from patients (or their legal representatives)
• Answer inbound calls from patients, families, and facility staff members regarding the Company’s business units operating in the relevant market
• Promptly, accurately, professionally triage all patient concerns related to care needs, scheduling and billing to the appropriate department
• Oversee and document outreach calls conducted, and meetings scheduled with external sources
• Adhere to all company policies and procedures and all applicable laws and requirements, including without limitation those related to marketing (including marketing plans), interacting with referral sources and patients, beneficiary notifications, and conducting patient outreach (i.e., calls and in person)
• Comply with HIPAA privacy and security guidelines and company policies, procedures and standards
• Maintain consistent communication with sales leaders and local business unit leadership and support staff
• Performs other additional duties as assigned

Qualifications

Required Knowledge, Skills and Experience

• Bachelor’s Degree or 4+ years of B2B sales experience
• 2+ years of health care related industry sales/marketing experience
• Must maintain a valid driver’s license and good driving record
• Excellent organization, problem solving skills and the ability to appropriately represent company service capabilities to the targeted referral source
• Knowledge of sales techniques and territory management
• Excellent interpersonal communication, presentation and customer service skills required
• Proficiency with Microsoft Office, Word, Excel, Outlook
• Ability to travel within assigned territory and attend sales meetings as required
• Excellent written and verbal communication skills
• Ability to work independently and complete multiple tasks
• Strong organizational skills
• Self-motivated and driven individual who does not require significant oversight to perform at a high level after initial orientation and training

Pay Transparency

Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related considerations.