Community Leasing & Resident Experience Specialist

Singh Management Co., Llc; Canton Charter Township (MI); On-site; USD 35,000 - 48,000; Full time

Job summary

The Leasing Specialist is responsible for leasing and marketing all available apartments and assisting the Site Manager in the general administration of the property. Our Leasing Specialists are the social center of our communities, forming strong bonds with our residents and their families through daily interaction and support.

We value upbeat, positive attitudes, dedicated customer service, teamwork, and follow-through to meet residents' needs.

Qualifications

• Prior leasing experience preferred.
• Working knowledge of fair housing laws.
• Excellent written and oral communication skills.
• Some college coursework or 1 year sales experience.

Responsibilities

• Answering phone calls.
• Showing apartments to prospective residents.
• Completing the processing of all applications.
• Marketing the property.
• Preparing reports.
• Maintaining general office files.
• Assisting in maintenance of work order system.
• Assist in keeping the apartment condition and status information current.
• Treat all guests in a kind, courteous, and professional manner to ensure their complete satisfaction.
• Any other duties assigned by the Site Manager.
• Assistance with above duties at other Singh communities.

Skills

Customer Focused

Strong Communication Skills

Patience

Detail Oriented

Education

High School Diploma or GED

Some college coursework in marketing/general business or 1 year sales experience

Job description

Brief Description

Job Title: Leasing Specialist

Position Summary: The Leasing Specialist is responsible for leasing and marketing all available apartments and related duties along with assisting the Site Manager in the general administration of the property. Our Leasing Specialists are the social center of our communities, forming strong bonds with our residents and their families through their daily interaction and support.

In our communities, staying upbeat and positive, exhibiting dedicated customer service and teamwork, and executing follow-through are critical to meeting the needs of our residents.

Main Job Tasks and Responsibilities:

• Answering phone calls
• Showing apartments to prospective residents
• Completing the processing of all applications
• Marketing the property
• Preparing reports
• Maintaining general office files
• Assisting in maintenance of work order system
• Assist in keeping the apartment condition and status information current
• Treat all guests in a kind, courteous, and professional manner to ensure their complete satisfaction. Always strive to exceed guests' expectations.
• Any other duties assigned by the Site Manager
• Assistance with above duties, as needed, at other Singh communities.
  
  

At Singh, we are all a part of a team who are here to serve the residents living in our communities. Our residents count on us every hour of every day. First and foremost, we expect our associates to have regular attendance; defined as being on time and present to all scheduled shifts, for the entire shift. Our associates need to value the importance of timeliness, punctuality, and dependability, and how the lack of these critical elements affects others in the workplace and the overall community operations. We expect all associates to be willing to lend a helping hand to co-workers, direct reports, and supervisors, whether it is one of their typical job responsibilities or not. This includes welcoming new associates and residents into the community, and making them feel at home. Associates need to keep the best interests of the residents and other associates in mind, and be an active participant in accomplishing team, community, and company goals.

Competencies:

• Customer Focused – Dedicated to meeting and exceeding the needs of the customer by establishing and maintaining effective relationships as well as gaining trust and respect of customers.
• Strong Communication Skills –Clearly and accurately provides pertinent information to individuals in verbal and/or written form. Able to accurately convey information in a way that engages the audience and helps them understand and retain the message.
• Patience – Works hard to understand people and process before making judgements and acting. Very tolerant and sensitive with people, and takes time to listen. Does not take shortcuts, follows established processes well.
• Detail Oriented – Pays attention to the smallest details in a situation, and truly cares about them. Understands the importance of all aspects of a given task, no matter how trivial they may seem. Values the importance of gathering all relevant information before making a decision.
  
  

Job Requirements:

• Prior leasing experience preferred.
• Working knowledge of fair housing laws
• Excellent written and oral communication skills
• Some college coursework preferred in marketing and/or general business studies or have at least 1 year of sales experience
• Must be able to work flexible schedule including
• High School Diploma or General Education Degree (GED) required.
  
  

Physical Requirements:

• Constant use of manual dexterity, auditory and visual skills and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.
• Ability to follow written and oral instructions and procedures.
• Ability to reach, bend, twist, squat, kneel, push and pull.
• Ability to lift/carry up to 30 pounds.
• Ability to perform repetitive movements including simple grasping, pushing, pulling and fine manipulation.
• Occasional sitting, frequent walking, standing and climbing stairs.