Community Home Lending Advisor - Lancaster CA

JPMorgan Chase & Co.; Lancaster (CA); On-site; USD 70,000 - 110,000; Full time

Job summary

JPMorgan Chase & Co. in California seeks a Community Home Lending Advisor to serve as the primary contact for customers throughout the loan lifecycle. You will leverage product knowledge to guide clients from inquiry to close while adhering to regulatory requirements and Chase policies.

You will collaborate with branch teams, educate customers, and build external relationships with realtors and nonprofits to grow mortgage origination in your community.

Qualifications

• Bachelor's degree or equivalent work experience in sales and/or real estate.
• Five years of proven mortgage sales experience with knowledge of FHA/VA/FNMA/FHLMC guidelines.
• Knowledge of local real estate markets and building referral networks.
• Track record of customer satisfaction.

Responsibilities

• Maintain knowledge of Chase home lending products and local housing programs.
• Promote mortgage products to Chase customers and the community.
• Act as mortgage expert and promote loan originations with external partners.
• Partner with branches to train staff and introduce clients to bankers.
• Create excellent customer experience through marketing and outreach.
• Serve as the main contact through the loan origination process and resolve issues.

Skills

Mortgage sales

Customer service

Communication

Relationship building

Team collaboration

Education

Bachelor's degree or equivalent in sales and/or real estate

5 years mortgage sales experience (preferred)

Tools

NMLS knowledge

Windows PC

Job description

Join our fun, high-energy team as a Community Home Lending Advisor in Chase Home Lending and put your exceptional knowledge and understanding of home lending products to good use by serving as your customers’ chief point of contact throughout the life of the loan while the Home Lending team supports you by sharing demonstrated knowledge in this area of specialization. You will adhere to all regulatory requirements while marketing and promoting the financial products offered by Chase. You will have a unique opportunity to grow your career while making a significant impact on our business.

As a Community Home Lending Advisor in Chase Home Lending, you will join a motivated team dedicated to guiding clients to fulfilling the dream of homeownership.

Job responsibilities

• Maintain an active knowledge of Chase home lending products, as well as local housing assistance programs and grants available for down payment and/or closing cost assistance
• Promoting mortgage products to existing Chase customers and to other customers in the community you serve, continually engaging with a pipeline of customers ‘not mortgage ready’ for home ownership through education and counseling processes until they are ready to apply, while maintaining compliance with current lending guidelines and Chase policies
• Act as the internal and external mortgage expert, conduct productive activities that promote mortgage loan originations with external relationships in the community you serve
• Partner with the branch team, by providing training on products and services, , meeting with their customers and introducing new clients to bankers for additional products and services
• Create an outstanding customer experience by utilizing centrally managed direct mail, media advertisements, cross-sell efforts, relocation programs, statement programs, Chase.com, electronic newsletters, outbound lead sourcing and other marketing efforts
• Serve as the single point of contact through the customer mortgage loan origination process while being adept at addressing customer concerns and reservations, explaining financial terms and requirements, coordinating with partners and stakeholders, troubleshooting and tackling obstacles, and tracking progress from initial engagement to application through closing

Required qualifications, capabilities, and skills

• A Bachelor's degree or equivalent work experience in sales and/or real estate
• Five years of proven mortgage sales experience including strong product, credit, and mortgage process knowledge and an understanding of Federal Housing Administration (FHA), Veterans Administration (VA), Federal National Mortgage Association (FNMA), and Federal Home Loan Mortgage Corporation (FHLMC) guidelines Unique Requirements, and low-down payment products. (Regional Management approval for internal Home Lending Advisors who have been in their position for less than one year.)
• Knowledge of real estate market in local area and the ability to build new external referral sources and networks (e.g., realtors, nonprofits, community groups, civic/professional organizations required)
• Track record of customer satisfaction as demonstrated in customer satisfaction scores and customer comments
• Superior written and verbal communication skills for preparing and presenting in your community outreach when providing homeowner education and demonstrating knowledge while working with community-based nonprofits, community groups, consumer advocacy groups, and civic/professional groups.
• Intermediate Personal Computer skills in a Windows environment

FEDERAL DEPOSIT INSURANCE ACT: This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries.

This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. As such, an employment offer for this position is contingent on JPMC's review of your criminal conviction history, credit report, information available through NMLS, and any other information relevant to a determination by JPMC that you demonstrate financial responsibility, good character, and general fitness for the position. Note that any felony conviction within the last seven years will disqualify you from consideration for this position. Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements. In addition, this position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such, upon active employment with JPMorgan Chase, you will be required to either register on NMLS, or to update your existing registration as necessary to grant access to and reflect your employment with JPMorgan Chase. Your continued employment in this position with JPMorgan Chase is contingent upon compliance with the SAFE Act, including successful registration immediately after your start date, and timely completion of annual renewal and required updates thereafter. Any information obtained during the registration, update, and renewal processes or through NMLS notifications may impact your employment with the firm. Any of the completed information you provide during the Chase on-line application process may be transferred, on your behalf, to NMLS by JPMorgan Chase. Please carefully review the information you provide to Chase for accuracy and consistency and with any current NMLS record, if applicable, before submitting. Further information about NMLS and registration requirements of registration can be found at: http://mortgage.nationwidelicensingsystem.org/SAFE/Pages/default.aspx.

EEO Statement

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran