Community Health Worker - Street Medicine

Neighborhood-Healthcare; El Cajon (CA); On-site; USD 34,000 - 48,000; Full time

Job summary

Neighborhood-Healthcare is seeking a Community Health Worker for the Street Medicine program. The CHW will engage unsheltered individuals, enrol them into Enhanced Care Management (ECM), and help them access community resources.

The role splits time between field outreach and clinic settings, driving the Neighborhood vehicle. Requirements include a high school diploma, CA driver’s license, and BLS certification, with two years of relevant healthcare experience preferred.

Qualifications

• High school/GED required.
• Two years’ healthcare, behavioral health, street medicine, or social services experience required.
• Valid CA Driver’s License and proof of auto insurance required.
• BLS certification required upon hire and maintained as a condition of employment.
• Experience working with unsheltered homeless and/or lived homelessness preferred.

Responsibilities

• Maintains situational awareness and ensures scene safety when providing services in the community.
• Conducts outreach and establishes trusting relationships with patients while providing support and encouragement.
• Manages and follows a caseload with ongoing follow-ups, scheduling appointments and using EMR for registrations.
• Assists patients to overcome access barriers and coordinates transportation resources as needed.
• Provides referrals to community agencies and collaborates with ECM team and PCP for continuity of care.
• Documents patient barriers and outcomes in ECM portal and EMR within required timelines.

Skills

Communication skills

Cultural competence

Teamwork

Multitasking

Education

High school / GED

Basic Life Support (BLS)

Tools

eCW EMR

Job description

Community Health Worker - Street Medicine

Requisition Number: COMMU004270

• Posted : September 3, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Description

ABOUT US:

Community health is about more than just vaccines and checkups. It’s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision. A community where everyone is healthy and happy. We’re with you every step of the way, with the care you need for each of life’s chapters. At Neighborhood, we are Better Together.
As a private, non-profit 501(C) (3) community health organization, we serve over 500,000 medical, dental, and behavioral health visits from more than 100,000 people annually. We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance.
We have been doing this since 1969 and it is our employees that make this mission a reality. Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond. If that sounds like an organization you want to be a part of, we would love to have you.

ROLE OVERVIEW and PURPOSE:

The Community Health Worker (CHW) will work with Enhanced Care Management (ECM) patients to improve their whole health through outreach and engagement activities by helping patients navigate/access community services/resources and adopt healthy behaviors. This position will serve as an integral component of the Street Medicine program, engaging and enrolling individuals experiencing unsheltered homelessness into ECM. Additionally, this role will encounter and manage a shifting landscape to meet the ECM needs of the homeless and underserved populations. The CHW will split their time between providing ECM services to patients in the community and in the clinical setting. Driving a Neighborhood branded vehicle for the Street Medicine program is a shared responsibility for all non-clinical support staff on the team.

RESPONSIBILITIES:

Maintains situational awareness and ensures scene safety when providing services in the community

Conducts community outreach and establishes trusting relationships with patients while providing general support and encouragement

Manages and provides ongoing follow-ups to an assigned caseload of patients including:

Schedules patient appointments and encounter patients using EMR Registration program

Uses basic motivational interviewing and goal setting

Conducts phone calls, home or living environment visits, and visits to other settings where patients are located

Assists patients attend appointments through assessing and addressing access barriers

Provides referrals for services to community agencies as appropriate

Assists patients connect with transportation resources and provides appointment reminders, as needed

Assists patients with completing applications and registration forms

Conducts eligibility determination, enrollment, and follow up with uninsured patients

Liaises between patients and community service agencies to ensure patient needs and rights are met, including collaborates with community providers to ensure continuity of care

Assists patients in navigating the healthcare system by finding and following up by phone and in-person with eligible ECM patients

Documents and shares patient barriers with ECM team and PCP to improve care and outcomes

Utilizes evidence‑based approaches when engaging with patients to increase their sense of control over their health, such as motivational interviewing to promote collaboration between patients and their medical/behavioral care team

Communicates and delivers easy to read information about health and wellness to the community and provides information on ECM patient benefits and services

Advocates on behalf of ECM patients in the home or their living environment to community and provider organizations

Builds and maintains a positive working relationship with providers, including interactions within provider offices, phone, email, fax, and other approved communication methods

Assists the ECM team and providers to understand the culture, norms, beliefs, and preferences about patients and their communities by representing the community's voice

Helps create messages and materials that fit community culture and delivers messages to fit the culture of patients

Works collaboratively within the ECM team to discuss responsibilities, task sharing, conflict resolution, and patient case reviews

Collaborates on patient care issues with other ECM team patients

Participates in weekly case reviews and consults with the patient's PCP before taking any clinical action

Ensures documentation is accurate, helpful, and compliant with regulatory requirements and accreditation standards, including recording required documentation in eCW and managed care plans ECM portal within one day

Participates in required staff meetings or other activities, as assigned

• Assume shared responsibility for driving the Neighborhood vehicle with non-clinical support staff team

EDUCATION/EXPERIENCE:

High school/GED required

Current Basic Life Support (BLS) certification is required upon hire and must be maintained as a condition of employment. These courses must follow AHA guidelines, but may be completed through approved online providers such as ProMed or other equivalent programs that meet recognized BLS standards.

Two years’ healthcare, behavioral health, street medicine, or social services industry experience required

Valid CA Driver’s License and proof of auto insurance required

Experience working with unsheltered homeless and/or personal lived homelessness experience preferred

Experience working in outreach and customer service within the medical office and behavioral health environments with individuals who struggle with substance use disorder and mental health issues preferred

ADDITIONAL QUALIFICATIONS (Knowledge, Skills, and Abilities):

• Must meet Neighborhood vehicle driver eligibility requirements to support shared responsibility to drive Neighborhood vehicle to support field services

Knowledgeable about and experience with numerous cultural issues, such as immigration, socioeconomic, LGBTQIA+, seniors, etc.

Knowledgeable about and experience with trauma-informed practices, mental health conditions and addictive disorders

Ability to perform intermediate computer and data entry skills

Ability to apply emotional and cultural intelligence to provide appropriate communication and patient care

Ability to sufficiently engage patients in a variety of settings including phone, in person/homes, community streets/shelters, and/or healthcare settings

Knowledgeable about the community-based resources, especially non-professional resources and their reputation in the community

Ability to develop relationships with community patients and leaders, including faith-based community

Ability to make decisions and sound judgements to anticipate the needs of patents and knowing when to consult with the team, supervisors, and experts

Excellent verbal and written communication skills, including superior composition, typing and proofreading skills

Ability to interpret a variety of instructions in written, oral, diagram, or schedule form

Ability to successfully manage multiple tasks simultaneously, including changing priorities and time sensitive deadlines

Excellent planning and organizational ability

Excellent teamwork and relationship building skills

Ability to work as part of a team as well as independently

Ability to work with highly confidential information in a professional and ethical manner

Physical Requirements

Ability to lift/carry 20 lbs/weight

Ability to stand for long periods of time

Pay Range: $24.95 - $34.93 per hour, depending on experience

Compensation Disclosure: The posted salary range reflects the designated pay grade for this position. While this range represents the broader classification of the role, actual compensation will be based on several factors, including but not limited to: the candidate’s overall knowledge, skills, and experience, market data and industry benchmarks, internal equity within the organization, Budgetary considerations and organizational needs.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.