Community Health Worker - Ohio Mobile

CareSource; Mobile (AL); On-site; USD 49,456,000 - 78,936,000; Full time

Job summary

CareSource in Mobile, Alabama, seeks a Community Health Worker to coordinate care as part of the inter-disciplinary care team (ICT). You will engage with members in hospital, home, and community settings to build trust and ensure effective care delivery.

Responsibilities include assisting with care plans, verifying eligibility, arranging transportation, and traveling to member sites to support goals. A high school diploma is required; CHW certification is preferred.

Qualifications

• Requires High School Diploma or GED.
• Certification as a Community Health Worker preferred.
• Proficient with Microsoft Office (Outlook, Word, Excel).
• Demonstrates empathy, cultural sensitivity and strong interpersonal skills.

Responsibilities

• Engage with the member in a variety of settings to build a professional relationship.
• Coordinate logistics to support care plan goals (reminders, transportation, childcare).
• Verify eligibility, enrollment history, demographics and health status of members.
• Assist with developing and implementing individualized care plans; report to Case Manager.
• Travel to member, provider and community sites as needed to support care delivery.

Skills

Microsoft Office

Interpersonal skills

Communication

Teamwork

Problem solving

Empathy

Self-motivated

Confidentiality

Education

High School Diploma or GED

Community Health Worker Certification (preferred)

Job description

Job Summary

The Community Health Worker participates as a member of the inter-disciplinary care team (ICT) to coordinate care for members.

Essential Functions

• Engage with the member in a variety of settings to establish an effective, professional relationship.
• Settings for engagement include but are not limited to: hospital, provider office, community agency, member’s home, telephonic or electronic communication.
• Accompany members to appointments and other social service encounters when necessary.
• Coordinate logistics to support members’ care plan goals and interventions – reminders, transportation, and childcare arrangements.
• Verify eligibility, previous enrollment history, demographics and current health status of each member.
• Contribute to assessments by gathering information from the member, family, providers and other stakeholders.
• Contribute to the development and implementation of the individualized care plan based on member’s needs and preferences, reporting information to the Case Manager.
• Assist with identifying and managing barriers to achievement of care plan goals.
• Assist with empowering the member to manage and improve their health, wellness, safety, adaptation, and self-care through effective care coordination.
• Assist with the provision of health education and wellness materials as directed by the Case Manager(s) or Team Lead.
• Evaluate member satisfaction through open communication and monitoring of concerns or issues.
• Maintain appropriate documentation within protocols and guidelines of the Care Management program.
• Looks for ways to improve the process to make the members’ experience with CareSource easier and shares with leadership to make it a standard, repeatable process.
• Regular travel to conduct member, provider and community based visits as needed to ensure effective administration of the program.
• Perform any other job duties as requested.

Education and Experience

High School Diploma or General Education Diploma (GED), is required. Minimum of two (2) years of experience in either volunteer or paid position working in community settings with at risk populations providing coordination of services is preferred.

Competencies, Knowledge and Skills

• Proficient with Microsoft Office, including Outlook, Word and Excel.
• Sensitivity to and experience working within different cultures.
• Good interpersonal skills.
• Ability to work independently and within a team environment.
• Ability to identify problems and opportunities and communicate to management.
• Developing knowledge of local, state & federal healthcare laws and regulations & all company policies regarding case management practices.
• Demonstrate compassion, support and collaboration with members and families.
• Self-motivated and inquisitive.
• Comfort with asking pertinent questions.
• Ability to work in a fast-paced environment.
• Ability to demonstrate and promote ethical conduct.
• Ability to develop positive relationships with all stakeholders.
• Awareness of community & state support resources.
• Organized, detail-oriented and conflict resolution skills.
• Ability to keep composure and professionalism during times of high emotional stress.
• Ability to maintain confidentiality and act in the company’s best interest.
• Proven track record of demonstrating empathy and compassion for individuals.
• Proven track record for improving processes to make things easier for those you have served.

Licensure and Certification

Community Health Worker Certification, or equivalent approved training program, is preferred. Must have valid driver’s license, vehicle and verifiable insurance. Employment in this position is conditional pending successful clearance of a driver’s license record check and verified insurance. If the driver’s license record results are unacceptable, the offer will be withdrawn or, if employee has started employment in position, employment in the position will be terminated. To help protect our employees, members, and the communities we serve from acquiring communicable diseases, Influenza vaccination is a requirement of this position. CareSource requires annual proof of Influenza vaccination for designated positions during Influenza season (October 1 – March 31) as a condition of continued employment. Employees hired during Influenza season will have thirty (30) days from their hire date to complete the required vaccination and have record of immunization verified. CareSource adheres to all federal, state, and local regulations. CareSource provides reasonable accommodations to qualified individuals with disabilities or medical conditions, sincerely held religious beliefs, or as required by state law to enable the employee to perform the essential functions of the position. Request for accommodations will be completed through an interactive review process.

Working Conditions

This is a mobile position, meaning that regular travel to different work locations, including homes, offices or other public settings, is essential. Will be exposed to weather conditions typical of the location and may be required to stand and/or sit for long periods of time. Must reside in the same territory they are assigned to work in; exceptions may be considered, due to business need. May be required to travel greater than 50% of time to perform work duties. Required to use general office equipment, such as a telephone, photocopier, fax machine, and personal computer. Flexible hours, including possible evenings and/or weekends as needed to serve the needs of our members.

Compensation

Range: $35,900.00 – $57,300.00

Compensation Type

Hourly

Organization Level Competencies

• Fostering a Collaborative Workplace Culture
• Cultivate Partnerships
• Develop Self and Others
• Drive Execution
• Influence Others
• Pursue Personal Excellence
• Understand the Business

Equal Opportunity Employer

CareSource is an Equal Opportunity Employer.

We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.

About CareSource

CareSource takes an approach to working for people everywhere, building results that matter, and holding each other to high standards of accountability and growth. Since 2001, the organization is rooted in clinical, technology, and data across its Care Network and their services to underserved and chronic conditions, throughout the West and Mid-Atlantic.

The CareSource mission is known as our heartbeat. Just as we support our members to be the best version of themselves, our employees are driven by our mission to create a better world for members, stakeholders and providers. We are difference-makers who combine compassionate hearts with our unique business expertise to make every opportunity count. Each claim, each phone call, each consumer-centric decision is a chance to change the world for one member, and our employees look for ways to do that every day. The challenge is, there is no one right way to be the difference and we’re looking for people like you that will rewrite that definition every day. We do what it takes to form creative solutions that make our community and the world just a little better. Discover what it means to be #UniquelyCareSource.