Community Health Worker, Field (Champaign and surrounding counties, IL)

4004 Aetna Medicaid Administrators; Illinois; On-site; USD 25,000 - 53,000; Full time

Job summary

CVS Health is hiring a Community Health Worker to support members and communities in Champaign, IL, conducting outreach and education with up to 70% travel. The role emphasizes strong communication, cultural sensitivity, and collaboration with healthcare providers to improve health outcomes.

The position requires a High School Diploma or GED (Associates preferred), 1–3 years in outreach, and travel within a 90-mile radius. Full-time, with competitive benefits and CVS Health bonus eligibility.

Qualifications

• Must be located in Champaign, IL or surrounding area.
• Willing to travel within 90 mile radius from Champaign County, IL up to 50-70% of the time.
• Must possess reliable transportation.
• 1-3 years relevant experience (community outreach or home visits).
• Experience serving Medicaid populations in urban or rural environments.

Responsibilities

• Serve as a bridge between members and the health care system through outreach and education.
• Travel to multiple office locations and patient homes up to 70% of the time.
• Communicate medical information to health care professionals and care coordinators by telephone.
• Collaborate with community resources and internal teams to support care coordination.
• Maintain strong organizational skills and accurate documentation.

Skills

Interpersonal skills

Communication skills

Time management

Team collaboration

Travel willingness

Organizational skills

Education

High School Diploma or GED

Associates preferred

Tools

Excel

Electronic Health Records (EHR)

Job description

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health® you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Position Summary

Scheduled hours: M-F from 8:00am to 5:00pm. This is a field-based position working with the members/community in Champaign, IL and surrounding counties. Community Health Workers (CHW) serve the community as a bridge between the member (community) and the health care system (providers) through outreach and education. By providing these services, CHW's help Aetna members attain and maintain better health outcomes, improve relationships with healthcare providers and help both parties become more acculturated with each other. This position will work under the direction of a designated professional. Requires flexibility to work in situations in which the working conditions are unknown, as environments and situation of patient homes may vary. Ability to communicate medical information to health care professionals and care coordinators over the telephone. Knowledge of formal and informal community agencies and resources. Working knowledge of multi-system outreach programs related to health care delivery, clinical education, and health-related services. Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community. Occasional weekend hours may be required. Requires the ability to travel to multiple office locations and home locations. Able to influence medical care providers as needed to adjust interventions based on member's cultural, ethnic, or religious preferences. Ability to work collaboratively in a team and manage multiple priorities, utilizes effective time management skills, and exercise sound judgment. Exceptional organizational and interpersonal skills, with attention to detail required. Ability to effectively provide support care to socially and medically complex patients in a variety of non-traditional settings. This is a full-time position, requiring up to 70% percent travel.

Required Qualifications

• Must be located in Champaign, IL or surrounding area.
• Must be willing to travel within the 90 mile radius from Champaign County, IL up to 50-70% of the time.
• Must possess reliable transportation.
• 1-3 years relevant experience (such as community outreach or home visits to members/patients).
• Experience in serving the Medicaid Populations in urban or rural environments with familiarity of local, formal, and informal resource networks.

Preferred Qualifications

• Community Health Worker Certification or equivalent training and experience.
• Mental Health First Aid, Trauma Informed Care, HIPAA, C.L.A.S. Standards, Motivational Interviewing, and specialized training in medical terminology and practices for designated health conditions.
• Experience using a computer including the use of Excel and Electronic Health Records.

Education

High School Diploma or G.E.D required, Associates preferred

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is: $18.50 - $38.82. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments.

• medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Our Work Experience

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's the #1 Top Workplace in the area.