Community Health Worker - Cradle

Cincinnati Children's; Cincinnati (OH); On-site; USD 26,573 - 32,952; Full time

Job summary

Cincinnati Children’s is seeking a full-time staff member to support Cradle Cincinnati on the South Campus. The role focuses on care coordination, scheduling, documentation, and effective communication with patients and families.

Expect collaboration with a multidisciplinary team to deliver patient-centered care and outreach efforts to address at-risk populations. Minimum qualifications include a high school diploma and 2+ years in a related field; OH CHW certification is preferred.

Qualifications

• High school diploma or equivalent.
• 2+ years of work experience in a related job discipline.
• Preferred: Current Community Health Worker (CHW) certification in the state of Ohio.

Responsibilities

• Care Coordination - Participates as a member of the multi-disciplinary team and assists with the coordination of care including medical and social service needs and goals.
• Scheduling - Accurately schedules appointments for members/families. Answer customer's questions regarding preparations for appointments, directions to clinics, and general hospital questions.
• Documentation - Completes required documentation linked to the plan of care accurately and in a timely manner.
• Communication - Provides updates to member/family regarding patient condition and progress, information is linked to the plan of care; refers parents to appropriate resources for information to answer questions and address needs.
• Population Outreach - Supports population outreach to identify population(s) at risk and assist with closing such population gaps.

Education

High school diploma or equivalent

CHW certification in Ohio (preferred)

Job description

Expected Starting Pay Range

• Expected Starting Pay Range $19.29 - $23.92


• Starting pay is based on experience, skills, and equity; exceptions may apply for highly qualified candidates. Additional pay (e.g., shift, on‑call, or weekend differentials) and benefits may apply. Annual pay may vary based on FTE status.

Primary Location

South Campus

Department

Cradle Cincinnati

Shift

Day (United States of America)

Schedule

Full time

Weekly Hours

40

FTE

1

Employee Status

Regular

About Cradle Cincinnati

Cradle Cincinnati was founded in 2013 as a collaborative effort between parents, caregivers, healthcare professionals and community members with a commitment to reduce infant mortality in our community. In Hamilton County, 8.1 babies died for every 1,000 who were born from 2017-2021. That’s a dramatic improvement from where we have been in the past, but our work is far from complete.

This position will act as the central point of contact in the support, direction, and successful delivery of a program and its objectives. Programs are ongoing activities working toward a mission with no specified end date or an end date that is defined as being many years into the future (as in the case of a long-term grant program). Programs typically have formal names, a mission, and a wide variety of functions performed by a multi-disciplinary team.

Requires full proficiency through job-related training and considerable on‑the‑job experience to perform a range of tasks. Non‑routine problems are solved by applying precedents and existing processes to new situations. Identifies key issues and patterns from partial or conflicting data. Works under limited supervision for routine situations. May act as an informal resource for colleagues with less experience.

To learn more about Cradle Cincinnati, please visit https://www.cradlecincinnati.org/about-us

Job Responsibilities

• Care Coordination - Participates as a member of the multi-disciplinary team and assists with the coordination of care including medical and social service needs and goals. Follows the plan of care. Completes face to face visits which includes evaluation regarding care plan progress and communicating results/coordinating next steps with the care manager. Assists with the implementation of interventions under the supervision of an appropriately licensed individual. Communicates finding to the healthcare team. Monitor ongoing needs of the patients/families to remove barriers, ensure efficient and effect access to care and resources. Provides self-management support by helping patients/families to problem‑solve and manage chronic medical or psychosocial needs.


• Scheduling - Accurately schedules appointments for members/families. Answer customer's questions regarding preparations for appointments, directions to clinics, and general hospital questions.


• Documentation - Completes required documentation linked to the plan of care accurately and in a timely manner.


• Communication - Provides updates to member/family regarding patient condition and progress, information is linked to the plan of care; refers parents to appropriate resources for information to answer questions and address needs. Consults with care team members to address complex issues.


• Population Outreach - Supports population outreach to identify population(s) at risk and assist with closing such population gaps.

Job Qualifications

• High school diploma or equivalent


• 2+ years of work experience in a related job discipline


• Preferred: Current Community Health Worker (CHW) certification in the state of Ohio

About Us

At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s.

Cincinnati Children’s Is

• Recognized by U.S. News & World Report as atop 10 best Children's Hospitals in the nation for more than 15 years


• Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH)Funding


• Recognized as one of America’s Best Large Employers (2025), America’s Best Employers for New Grads (2025)


• One of the nation'sAmerica’s Most Innovative Companiesas noted by Fortune


• Consistently certified as great place to work


• A Leading Disability Employeras noted by theNational Organization on Disability


• Magnet® designated for the fourth consecutive time by theAmerican Nurses Credentialing Center (ANCC)

We Embrace Innovation—Together. We believe in empowering our teams with the tools that help us work smarter and care better. That’s why we support the responsible use of artificial intelligence. By encouraging innovation, we’re creating space for new ideas, better outcomes, and a stronger future—for all of us.

Comprehensive Job Description Provided Upon Request.

Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability