Community Health Worker

Mercy Medical Center Merced; United States; Sur place; USD 42 000 - 60 000; Plein temps

Résumé du poste

Dignity Health - Mercy Medical Center in Merced, CA is seeking a Community Health Worker to serve as a vital link between underserved communities and essential resources, helping clients navigate health, social, educational, and employment services through home visits.

You will assess needs, identify Pathways to care, connect clients with medical, behavioral health, and social services, and help overcome logistical barriers with empathy and problem-solving.

Qualifications

• Demonstrated empathy, resilience and ability to problem-solve with diverse populations.
• Strong interpersonal skills for building trust with patients and families.
• Ability to work within community settings and coordinate with health and social services

Responsabilités

• Engage with clients through home visits to assess needs and barriers.
• Identify Pathways to care and connect clients to medical, behavioral health and social services.
• Provide guidance on navigating health systems and accessing resources.
• Help clients overcome logistical obstacles to care and services.
• Establish trusting relationships with patients and their support networks.

Connaissances

Empathy

Problem solving

Cultural competency

Home visiting

Formation

CHW certification (Charles Drew University) within 12 months

Associates degree in healthcare (preferred)

Description du poste

Where You'll Work

Founded in 1873, Dignity Health - Mercy Medical Center is a 186-bed, acute care, nonprofit hospital located in Merced, California. Serving over 150,000 patients annually, the hospital offers a full complement of services including a Level II NICU, heart care, the Mercy Cancer Center, and a family birth center. Additionally, Merced Medical Center has been recognized as an LGBTQ+ Healthcare Equality High Performer by the Human Rights Campaign Foundation and is a Joint Commission-certified Primary Stroke Center.

One Community. One Mission. One California

Job Summary and Responsibilities

As our Community Health Worker, you will serve as a vital link between underserved communities and essential community resources. You will be instrumental in reducing health disparities by helping clients navigate and access critical health, social, educational, and employment services through a home-visiting model. Every day you will proactively engage with clients through home visits, meticulously assessing their needs and identifying specific Pathways to care and support. You will connect clients to identified community resources, provide guidance on accessing medical, behavioral health, and social services, and offer practical assistance to overcome logistical obstacles. To be successful in this role, you will possess a profound understanding of the cultural and geographical nuances of underserved communities. A strong ability to problem-solve, coupled with empathy and resilience, is essential for effectively removing barriers to care and empowering clients.

Is a role model for the Hospital's Patient Satisfaction effort, i.e. demonstrates AIDET principles when interacting with customers, subordinates and colleagues

Responsible for establishing trusting relationships with patients, and their support team, while providing general support and encouragement

Based on social needs screening results, provide ongoing follow-up, basic motivational interviewing and goal setting with patients/support team

Follow-up with patients via phone calls and visits to other settings where patients may need assistance

Follow up with patients should be on-going from initial identification through closure

Help patients reach personal goals and attend appointments, as needed

Job Requirements

Required

• High School Graduate General Studies, or
• High School GED General Studies
• A minimum of one (1) year experience in a healthcare setting working with patients, healthcare services, medical groups and payors
• A minimum of one (1)year experience in community outreach, advocacy work within the healthcare/community
• Completion of Community Health Worker certification program at Charles Drew University, within 12 months from hire

Preferred

• Associates Other in a healthcare related field
• Driver's License: CA
• Bilingual Spanish speaker and ability to read and write Spanish