Community Health Worker

Finger Lakes Community Health; Town of Ithaca (NY); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k Safe Harbor contribution

PTO

Job summary

Finger Lakes Community Health seeks a Community Health Worker to advocate for underserved populations, focusing on agricultural workers and their families. You will assist with access to care through short-term care coordination and connection to resources, with Spanish proficiency required.

The role involves outreach across the southern tier counties, mobile visits, care coordination, and interpretation to ensure patient understanding and access to services.

Qualifications

• 2+ years in a healthcare or customer service setting preferred.
• Spanish proficiency is required.
• Valid government-issued photo ID required.
• New York driver’s license required and auto insurance per policy.
• Certification in medical or community interpretation preferred.

Responsibilities

• Outreach to agricultural workers at homes, worksites, and community locations to promote access to health and social services.
• Build relationships with community organizations serving agricultural workers.
• Act as contact for clinical staff during mobile medical visits (health screenings, immunizations, chronic care).
• Provide interpretation, scheduling, paperwork help, and patient education during outreach and events.
• Coordinate transportation for medical appointments based on insurance eligibility.

Skills

Spanish proficiency

Interpersonal communication

Customer service

Documentation

Care coordination

Education

Associate or Bachelor’s in public health or related field

Job description

Finger Lakes Community Health uses BambooHR for the hiring and onboarding of our staff. All communications for recruitment will come directly from BambooHR ([e-mail]) and may appear as spam.

About Finger Lakes Community Health:

Finger Lakes Community Health (FLCH) was founded in 1989 with an original mission of serving the region's agricultural workers by linking individuals to area resources and providing essential health services. In 2009 the organization expanded to become a Federally Qualified Health Center (FQHC), serving patients of all incomes, ethnicities, and walks of life. Over the last decade, FLCH has grown to provide medical, dental, and behavioral health services to over 28,000 patients at eight health centers. With over 200 employees we strive to provide high-quality and innovative health care services to the Finger Lakes Region.

BenefitsOffered:

• Monday through Friday schedule, closed all major holidays
• Medical, Dental, Vision, and Life insurance
• Safe Harbor 3% 401k contribution
• Robust PTO offerings
• Education reimbursement

Position Summary

The Community Health Worker (CHW) serves as an advocate for the social, physical, and mental well-being of underserved populations. This position works with agricultural workers and their families to overcome barriers to care through short-term care coordination, connection to resources, and support. Spanish proficiency is required for this position.

This position will work out of the Geneva Community Health Center, but will consistently travel to the southern tier counties, including Steuben, Yates, Schuyler, Cayuga, and South Seneca

Main Responsibilities

Agricultural Worker Outreach

• Conduct outreach to agricultural worker homes, worksites, and community locations to promote access to
  health and social services.
• Build and maintain relationships with community organizations and partners serving the agricultural workerpopulation.
• Serve as the point of contact for clinical staff during mobile medical visits for services including:
  • Health screenings, immunizations, chronic care, reproductive health, etc.
• Provide interpretation, appointment scheduling, paperwork assistance, and patient education during outreach
  and mobile events.
• Educate agricultural workers on payment assistance programs and collect required documentation.

Patient Support

• Identify socio-economic issues that affect patients' overall health and develop health/social management plans and goals.
• Assist patients in accessing healthcare and social service resources to address identified barriers.
• Support care coordination through appointment scheduling, form completion, and chronic conditionmanagement.
• Provide interpretation services during in-person and telehealth visits and advocate for patients during careinteractions.
• Conduct follow-up communication to review care plans and ensure patient understanding.
• Communicate with care team members to maintain alignment on patient updates, concerns, and careobjectives.

Transportation

• Inform patients via phone of scheduled pick-up time and location.
• Coordinate or arrange transportation for medical appointments based on insurance eligibility, which mayinclude direct patient transport when appropriate.

Documentation

• Record patient encounters, activities, and patient outcomes in the electronic health record system.
• Address telephone encounters, actions, and referrals in the electronic health record system in accordance with Finger Lakes Community Health policies and procedures.

Other Duties

• Perform other related duties as assigned by the supervisor.

Physical Requirements

• Sitting/Standing: Prolonged sitting with occasional standing or walking.
• Active Work: Frequent standing and walking, with occasional bending, crouching, or reaching.
• Computer Use: Frequent typing and prolonged screen time.
• Moderate Lifting: Regularly lifting or carrying items weighing between 15-40 pounds.
• Visual: Clear vision for reading and inspections.
• Hearing Clarity: Ability to hear conversations in person or in virtual communications.
• Noise Sensitivity: Work may require filtering background noise to focus on speech or signals.

Work Environment

• Health Center/Clinic: Work within a healthcare facility, interacting with patients and staff.
• Outreach: Outreach work within community and field settings, engaging with underserved and at-risk communities.
• Moderate-Paced: Dynamic environment that requires both productivity and accuracy to reach goals and projectobjectives.
• Office Hours: Standard business hours, with occasional extended shifts based on clinic needs.
• On-Call Hours: Outside of standard office hours, including evenings and sometimes weekends

Education

• High school diploma or equivalent is required.
• Associate or bachelor’s degree in public health, social work, human services or other related field is preferred.

Qualifications

• 2+ years in a healthcare or customer service setting preferred.
• Tested proficiency for communication in Spanish is required.
• A valid government-issued photo identification document is required.
• A valid New York State driver’s license in compliance with FLCH driver’s policy is required.
• Current New York State automobile insurance in compliance with FLCH underwriting agreement is required.
  • Policy limits should reflect $100,000/$300,000/$100,000 coverage.
• Certification in medical or community interpretation from a recognized accrediting body (e.g. CCHI, NCMI) in accordance with FLCH policy is required.
• Applies working knowledge of community health principles in outreach and support programs.
• Able to collaborate across roles to achieve shared outcomes.
• Uses judgement to adapt communication style to various audiences and situations.
• Applies sound reasoning while analyzing problems and implementing effective solutions.Community Health Worker.

Finger Lakes Community Health uses BambooHR for the hiring and onboarding of our staff. All communications for recruitment will come directly from BambooHR ([e-mail]) and may appear as spam.