Community Health Worker

Hackensack Meridian Health; Tinton Falls (NJ); Hybrid; USD 27,000 - 39,000; Full time

Job summary

Hackensack Meridian Health is looking for a Community Health Worker to provide social support, navigation, and advocacy for high-risk, low-income patients in New Jersey. You will address social determinants of health, help patients access resources, and assist with medical care coordination in office, hospital, and community settings.

The role requires a bachelor’s degree in a health-related field or 3+ years in health or hospitality, strong communication, and the ability to work in a hybrid

Qualifications

• Bachelor's degree or 3+ years experience in health or hospitality field with a High School diploma, GED, or GED equivalent.
• Experience accessing social service resources in New Jersey.
• Proficient in MS Word/Google Suite and data entry.
• Excellent oral and written communication skills.
• Ability to follow written and oral instructions.
• Ability to receive and address feedback.
• Ability to exercise judgment in applying professional services.
• Comfortable with telephonic outreach, home visits and community outreach.

Responsibilities

• Initiate contact with eligible patients telephonically and/or in person.
• Conduct a social needs screening and document in the EMR (Epic).
• Provide telephonic, in-home, or community visits to assist with social and health needs.
• Conduct weekly follow ups with patients via preferred method of communication.
• Meet enrollment targets as set by the department.
• Advocate for patients by connecting them to community resources.
• Collaborate with care teams and community stakeholders.
• Assist patients in applications for community programs and organize paperwork.
• Prepare reports and attend team meetings.
• Work in a hybrid setting (office, hospital/clinical, community and home) as required.
• Adhere to organizational competencies and standards.

Skills

Excellent oral communication

Excellent written communication

Time management

Bilingual/Multilingual

Telephonic outreach

Education

Bachelor's degree in health-related field

3+ years health or hospitality experience (GED acceptable)

Tools

MS Word

Google Suite

Job description

Overview

Our team members are the heart of what makes us better. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It's also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The Community Health Workers (CHWs) provide social support, navigation, and advocacy to high-risk low-income patients within the communities they serve in order to help them reach their health goals. Act as caring neighbors to help patients address the social, medical and community problems that lead to poor health. The goal is to help patients deal with the `real life' issues that keep them from staying healthy, help with the tasks of getting medical care, and work on health goals by doing things like planning healthy meals or finding time to exercise.

Responsibilities

• Initiate contact with eligible patients telephonically and/or in person.
• Conduct a social needs screening and document in the Electronic Medical Record (Epic).
• Provide telephonic, in-home, or community-based visits to assist patients with their social and health-related needs.
• Conduct weekly follow ups with patients via their preferred method of communication (telephonic, home or in community setting).
• Meet weekly, monthly, and annual patient/member enrollment targets as set by the department.
• Advocate for patients by motivating them to meet their health-related goals, connecting them to resources in the community that can address social determinants of health needs and educating them on how to navigate them.
• Collaborate with care teams and community-based organization stakeholders to address patient needs.
• Assist patients in filling out applications for community-based programs, organizing patient's paperwork and ensuring patients are connected to their medical care team.
• Prepare reports and documents as needed or requested.
• Attend regular team and one on one departmental meetings.
• Able to work effectively in a hybrid model setting (office, hospital/clinical, community and home) as required based on departmental needs.
• Other duties and/or projects as assigned.
• Adheres to HMH Organizational competencies and standards of behavior.

Qualifications

Education, Knowledge, Skills and Abilities Required:

• Bachelor's degree in health related field or 3+ years experience in health or hospitality field with a High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
• Experience with accessing social service resources available for New Jersey.
• Must be proficient in MS Word/Google Suite and computer data entry.
• Excellent oral and written communication skills.
• Ability to carry out written and oral instructions.
• Ability to receive and address feedback.
• Ability to exercise judgment in the application of professional services.
• Comfortable with telephonic outreach, home visits and outreach in the community.

Education, Knowledge, Skills and Abilities Preferred:

• Prior experience as an outreach worker or related title.
• Excellent time management skills.
• Bilingual/Multilingual with ability to pass language fluency test.

Licenses and Certifications Required:

• Valid driver's license and reliable transportation.

Starting Minimum Rate

Minimum rate of $24.40 Hourly

Job Posting Disclosure

HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package. The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to: Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness. Experience: Years of relevant work experience. Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training. Skills: Demon