Community Health Worker

Pediatrics NorthWest; Tacoma (WA); Hybrid; USD 68,770,000 - 104,645,000; Full time

Benefits offered by this job

Cellphone and plan

Laptop provided

Docking station

Job summary

Pediatrics Northwest in Tacoma, WA is seeking a Community Health Worker to support children, youth, and families through outreach, care coordination, and system navigation. You will engage with diverse communities, assess needs, and connect families to health and social services with culturally responsive guidance.

This role emphasizes collaborative work with clinics and community partners to improve access and outcomes, with training provided and a hybrid work model after onboarding.

Qualifications

• High school diploma or GED required.
• Experience navigating social service organizations.
• Lived, related, or professional experience with target population.
• Must pass background check and drug screen.

Responsibilities

• Coordinate outreach to families and engage children and youth in CHW support.
• Develop and maintain patient service and care plans.
• Assist with applications, insurance enrollment, and referrals.
• Provide health education and advocacy to families.
• Attend staff meetings and collect data for outcomes.

Skills

Communication skills

Diversity experience

Organizational skills

Resource navigation

EMR systems

Community health

Flexibility

Education

High School Diploma or GED

Tools

EMR software

Job description

Schedule: Full-time, Monday– Friday, 7:30 AM – 4 PM. Hybrid position upon completion of training, with expectation to work in our clinics 3 times a week; 2 days remote/outreach throughout Pierce County. No weekends and closed for major holidays.

Pay:$24.00 - $36.52 per hour. Salary commensurate with experience.

Our Mission:
As one of Puget Sound’s leaders in pediatric care, we are dedicated to improving the health of children and families in our communities. We believe patients should expect compassionate, high-quality healthcare, and the latest medical innovations, regardless of financial, ethnic, religious, or social status. Our providers emphasize the importance of preventative health screenings and are committed to health education for each of our patients. We seek to further these goals through our partnerships and active participation in community activities that promote children’s health.

Position Summary:

Our Community Health Workers (CHWs) promote relational health through coordination of care and systems navigation support for behavioral health needs and help families to address a range of stressors through the provision of individualized, relational and strengths-based support to children, youth, and families. The overarching goal is to support children and youth (birth through 18 years old) through interventions within the scope of practice through outreach and engagement, informal counseling, social support, and connection to resources. CHWs are dedicated individuals who have a close understanding of the diversity in the community they serve.

Duties and Responsibilities:

Outreach & Engagement

• Collaborate with clinic staff to identify and engage children, youth, and families who would benefit from CHW support, prioritizing special populations including those with life stressors, special needs, non-English language preferences, and BIPOC communities facing systemic barriers
• Conduct tailored outreach to families with gaps in care or needing additional support
• Develop supportive, trusting relationships as a means for increasing engagement in primary care and other identified services
• Create opportunities for ongoing contact and relationship building with families via phone/text message check-ins between scheduled visits
• Build relationships with community providers across sectors to streamline referrals and expand service networks

Assessment & Care Planning

• Identify individualized and comprehensive service needs through in-depth patient/family interviews utilizing a social health needs and wellbeing assessment tool, and provide subsequent support/follow-up
• Create, update, and maintain patient service/care plans and documentation per clinic policies
• Monitor care plan implementation through regular patient/family meetings, providing ongoing support and addressing barriers via an accompaniment model
• Participate in case conferences and interdisciplinary team review to collaborate on patient progress and share best practices

System Navigation & Resource Connection

• Connect families to healthcare services by assisting with applications, insurance enrollment, behavioral health access, and intake processes
• Provide culturally and linguistically appropriate referrals to local resources based on family needs, location, and readiness
• Describe to patients/families the purpose of health care services/recommendations and provide tailored education regarding effective use of the local health care and social services
• Address barriers of access to any additional referrals or services (e.g., transportation, language)
• Utilize interpersonal/relational skills and knowledge of human behavior to assess and influence client’s responsiveness to accessing the resources and services recommended
• Participate in case conferences and interdisciplinary team review to collaborate on client progress and share best practices

Health Education & Advocacy

• Provide culturally appropriate health education and wellness coaching on topics related to prevention, health living, and relational health through emphasis on family and caregiving strengths and use tools to assess needs and progress
• Meet with families to provide education and promote strong caregiver-child relationships using a strengths and evidence-based approach
• Provide developmentally appropriate education on identified health needs and concerns to support skill development and self-management techniques
• Advocate for and facilitate family/caregiver inclusion in decision-making around the services their child is receiving or might receive
• Support families when they are not satisfied with the services their child is receiving

Additional Requirements

• Attend staff meetings and work groups to help organize and coordinate outreach
• Collect data to inform reporting requirements and assess outcomes
• Participate in professional development to support culturally relevant, strengths-based, trauma-informed services

Skills and background needed:

• Strong written and oral communication skills that align with target population/community
• Interest and ability to work with diverse communities successfully, including self-awareness, and understanding of systems of oppression
• Outstanding organizational skills and ability to manage a caseload of multiple families
• Awareness of local resources, navigating local resources to address stressors or social determinants of health
• Ability to effectively use electronic medical records systems
• Commitment to improving experience of care for children and their caregivers, particularly those underserved by our current systems
• Ability to be flexible and responsive

Education/certification requirements:

• Education: High School Diploma or GED
• Experience navigating social service organizations, lived, related, or professional experience working with targeted population
• Licensure: Must have a valid DL and current auto insurance
• Health and Vision Insurance covered 100% for the employee.
• Life Insurance
• Voluntary Insurance Plans
• 401k plan
• Profit Sharing
• 8 Paid Holidays per year
• 3 weeks PTO for first year of employment. PTO available for use after 90 days of employment.
• Milage and toll reimbursement
• EAP Services

Our CHW’s will receive a cellphone, phone plan, laptop, and docking station to support their daily functions.

Candidate required to pass background check and drug screen. Pediatrics Northwest is an Equal Opportunity Employer. Pediatrics Northwest is adhering to Washington State Laws regarding Health Care Professionals and the COVID-19 vaccine and employees must be vaccinated.