Community Health Worker

ChenMed LLC; South Park (KY); Hybrid; USD 28,000 - 40,000; Full time

Job summary

ChenMed LLC is seeking a Social Complex Coordinator, CHW, to engage patients in our primary care model using local knowledge and telehealth visits with physicians. You will collaborate with nurses and social workers to support a multidisciplinary approach for complex patients’ medical and social needs.

You will also help with patient scheduling, outreach after hospital discharge, and ensuring follow-up appointments within four days. Travel to patient homes is expected up to 50% of the time.

Qualifications

• High School diploma or equivalent required.
• Geriatric care experience is a plus.
• At least 2 years in a healthcare setting with patient-facing responsibilities.
• At least 2 years working with a primary care physician in outpatient settings preferred.
• Valid driver's license with reliable transportation.

Responsibilities

• Assist patients at home with telehealth visits with PCPs.
• Engage patients not actively in care to improve engagement with physicians.
• Coordinate transportation to appointments per health plan policies.
• Discharge follow-up calls within 24–72 hours post-discharge.
• Collaborate with nurses and social workers on visit scheduling.

Skills

Interpersonal skills

Communication

Autonomy

Time management

Travel readiness

Education

High School diploma or equivalent

Tools

MS Office

Job description

We’re unique. You should be, too. We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.

The Social Complex Coordinator, CHW is a vital HCT member who will use strong local community knowledge to help engage patients in our primary care model, deepening the patient relationship with us and the patient's understanding of their care plan.

The incumbent will facilitate visits with our physicians through video during these community visits. The Social Complex Coordinator, CHW, Complex Care will also use telephonic outreach to ensure patients are doing well after hospital discharge and during other times of increased medical risk to the patients.

The incumbent will work closely with our nurse care managers and social workers to support a multidisciplinary approach to meeting our most complex patients' medical and social needs.

The incumbent will also help the HCT with patient scheduling and other tasks as determined by the team leaders.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

• Assists patients in their homes with telehealth visits with their Primary Care Physicians
• Works with patients assigned to us who are not actively engaged in care to link them to our physicians with the goal of full engagement in our model of care.
• Assesses patient need for transportation to and from appointments with primary providers.
• Coordinates with centers to schedule or assist patients with transportation for specialty appointments outside our centers based on their health plan policies.
• Assists patients and families with connecting to community resources, including help with applications for eligible programs such as Medicaid.
• Performs discharge phone calls within 24-72 hours post-discharge from the inpatient setting. (Hospital, SNF, Long Term Acute Care Hospital (LTACH) using post-discharge script explaining our services and obtaining consent for visits and uploading to patient's chart.
• Communicate between the patient and discharge champion in the center to ensure the patient has a 4-day post-discharge appointment to see their Primary Care Physician (PCP).
• Works collaboratively and effectively within the team of Community Nurses and Community Social Workers on their visit schedule, maintaining excellent communication with Nurses and Social Workers while maintaining their schedule and calendar.
• Coaches patients in effective management of their chronic health conditions and self-care
• Motivates patients to be active, engaged participants in their health.
• Continuously expands knowledge and understanding of community resources, services, and programs provided; human relations and the procedures used in dealing with the public as part of a service or program; volunteer resources and the practices associated with using volunteers, operations, functions, policies, and procedures associated with the department or program area, procedures, and resources available to handle new, unusual, or different situations.
• Attends meetings and reports on patients as assigned.
• Performs other duties as assigned and modified at the manager’s discretion.

KNOWLEDGE, SKILLS AND ABILITIES:

• Competent-level business acuity
• Comprehensive knowledge and understanding of general/core job-related functions, practices, processes, procedures, techniques and methods
• Strong interpersonal and communication skills and ability to work effectively with a wide range of people in a diverse community with our values of Love, Accountability and Passion.
• Ability to work autonomously.
• Strong time management skills and ability to prioritize patient visits and tasks.
• Comfort working in fast-paced setting with a willingness to adapt to change.
• Proficient in Microsoft office suite products including Word, Excel, PowerPoint and Outlook database and presentation software.
• Ability and willingness to travel locally to patient homes up to 50% of the time.
• Spoken and written fluency in English (bilingual preferred)

EDUCATION AND EXPERIENCE CRITERIA:

• High School diploma or equivalent required.
• Experience working with geriatric patients is a plus.
• Established a track record of excellent data management skills.
• A minimum of 2 years working in a healthcare setting with patient-facing responsibilities.
• A minimum of 2 years working directly with a primary care physician in an outpatient setting is preferred.
• Any combination of three (3) years of health/social services experience and/or education
• Must possess a valid driver's license with a verifiable good driving record and reliable transportation.

PAY RANGE:

$20.2 - $28.83 Hourly The posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for bonuses or commissions.

EMPLOYEE BENEFITS

https://chenmed.makeityoursource.com/helpful-documents

We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care. ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day.

Who We Are

ChenMed is a family-owned, family-oriented organization committed to bringing superior health care to moderate-to-low-income seniors.

Our vision To positively change American healthcare through primary care innovation for the neediest populations.

Our mission To provide a convenient, patient-centered environment that fosters enduring relationships between doctors, staff and patients and delivers superior outcomes and a compassionate experience. We will create a healthcare system specifically for our patients' needs through dedicated doctors, a supportive team, and customized technology, and achieve value through scalable innovation, resourcefulness andaccountability. Our patient promise You are the reason we are here. Your coordinated healthcare and well-being is our focus. Like a member of our family, we will take care of you in good times and in times of need.