Community Health Patient Navigator & Discharge Support

Memorial Hermann Health System; Cape Girardeau (MO); On-site; USD 38,000 - 60,000; Full time

Job summary

Memorial Hermann Health System is seeking a Patient Care Navigator to provide in-person support in clinical settings, focusing on NMDOH and behavior change. You will collaborate with social workers, case managers, and clinical staff to align support plans and connect patients to resources upon discharge.

Responsibilities include documentation in EPIC, referrals, and identifying trends to improve community health outcomes. Bilingual Spanish is highly preferred; prior EHR experience is beneficial.

Qualifications

• Minimum three years in healthcare or hospital settings.
• Experience providing in-person patient support at bedside.
• Bilingual Spanish strongly preferred.
• EPIC or other EHR experience preferred; comfortable with referrals.

Responsibilities

• Screen NMDOH indicators and document risk levels in the EMR.
• Use motivational interviewing to engage patients in behavior change.
• Collaborate with social workers and case managers on discharge plans.
• Refer patients to internal and external resources and ensure eligibility.
• Document interactions, screenings and referrals in Epic.
• Identify trends and gaps to inform program leadership.
• Represent Memorial Hermann at community events when needed.
• Provide support at other Memorial Hermann locations as needed.

Skills

Healthcare experience

Bilingual Spanish

Motivational interviewing

Communication skills

EPIC/EHR navigation

Microsoft Office

Education

High School or GED

Associates degree preferred

Tools

EPIC

Microsoft Excel

Job description

Memorial Hermann Health System is seeking a Patient Care Navigator to provide in-person support in clinical settings, focusing on NMDOH and behavior change. You will collaborate with social workers, case managers, and clinical staff to align support plans and connect patients to resources upon discharge.

Responsibilities include documentation in EPIC, referrals, and identifying trends to improve community health outcomes. Bilingual Spanish is highly preferred; prior EHR experience is beneficial.