Community Health Navigator

Reema Health; Grand Rapids (MI); Remote; USD 42,000 - 64,000; Full time

Job summary

Reema Health, Inc. is seeking a Community Health Navigator to build relationships with members and guide them toward greater engagement in their healthcare.

You will work daily in Reema's platform to reach members, schedule visits, and document progress, while addressing social barriers to improve wellbeing. This role emphasizes outreach across channels, coordination with the care team, and maintaining professional boundaries in a fast-paced startup environment.

Qualifications

• Solutions oriented—finds a path forward when a barrier exists.
• Strong verbal and written communication.
• Tech literacy; comfortable with mobile and desktop tools.
• Self-starter who stays productive on a remote caseload.
• Able to collaborate in a remote environment and attend occasional in-person meetings.

Responsibilities

• Conduct phone and in-person outreach and enroll members in Reema's care model.
• Manage a caseload of 80–120 members and cover others during absences or spikes.
• Assess member needs to build a member-centered care plan.
• Schedule visits and document work in the Reema App.
• Coordinate referrals and scheduling of appointments; ensure attendance.
• Engage with members via phone, text, email, and in-person visits; hit monthly goals and daily metrics.
• Maintain confidentiality and HIPAA compliance; connect members to community resources.

Skills

Solutions oriented

Communication

Tech literacy

Self-starter

Collaboration

Education

Bachelor's degree in Social Work/Health Sciences or related field

Job description

At Reema Health, we believe a personalized, community-based approach to care makes it easier for anyone to get what they need to improve their lives. We believe a relationship with a real person, someone who listens, meets members where they are, and understands the community's resources , can ease those burdens.

As a Community Health Navigator, or as we internally refer to as a Community Guide,, you'll build genuine relationships with members while actively guiding them towards greater engagement in their own healthcare. This is purposeful work and you’ll partner with members to address social barriers so that each member can accomplish health activities that improve their wellbeing. You’ll work through Reema's technology platform daily to reach members, schedule visits, and document your work. As a growing start up, roles evolve quickly. We look for Community Guides who embrace fluidity as an opportunity to grow and innovate.

Outreach & Engagement

• Conduct phone and in-person outreach and enroll members in Reema's care model
• Build, through cold calling, and manage a caseload (80-120 members), providing coverage for other Guides during absences or workload spikes
• Assess member needs, including social determinants of health, to build a member-centered care plan

Support Members Toward Their Goals

• Establish trusting relationships and reliably follow through in a timely, appropriate manner
• Help members understand why a health activity matters, work through hesitation with empathy, and follow through to completion
• Help members steadily overcome barriers to care, with visible progress every month before the program ends
• Coordinate referrals and support appointment scheduling and attendance
• Independently organize and prioritize your workload to hit monthly goals and daily metrics
• Proactively engage with members using a comprehensive mix of outreach channels, including phone, text, email, and in-person visits
• Connect members to community and health resources, including transporting or accompanying them as needed
• Maintain professional boundaries and confidentiality; consult the multidisciplinary team on complex situations
• Document all member work thoroughly and on time in the Reema App, including keeping care plans current
• Comply with HIPAA and protected health information confidentiality standards

Represent Reema Well

• Work independently and collaboratively in a fast-paced startup — see frequent change as an opportunity, not a barrier
• Serve members with dignity and respect; build and maintain relationships with community resources

Job responsibilities may grow and change as business needs evolve.

What You Bring — The Must-Haves

• Solutions Oriented — finds or improvises a path forward when a member hits a barrier, rather than just flagging it and waiting
• Communication — strong verbal and written skills, including the ability to effectively describe your problem and what you need
• Tech Literacy — comfortable learning and troubleshooting new tools on the fly, on both mobile and desktop
• Motivation — self-starting enough to stay productive on a remote caseload without regular oversight
• Collaboration & Team Building — dedicated to fostering team connection in a remote environment, including participation in occasional required in-person team meetings.

Also Valued — Flexible on Experience Level

• 1+ years of direct experience with the population/community served, or equivalent
• Bachelor's degree in Social Work, Human Services, Psychology, Health Sciences, or related field (or equivalent direct experience)
• Experience with crisis planning, case management, and professional boundaries in community-based work
• Relationship-building, community resource knowledge, and health system navigation
• Comfort working as part of a multidisciplinary team

This Role Might NOT Be for You If…

• You need a predictable routine — priorities here shift with member needs and a growing company
• You'd rather follow a checklist than find a path that doesn't exist yet
• You feel more comfortable with digital tools that remain static, rather than environments that require regular adaptation to new features.
• You need regular in-person check-ins to stay motivated and on task
• You struggle to hear no or if sharing other’s pain makes it hard for you to keep going. This is emotionally demanding work. You will sit with people through real hardship, hear stories that are heavy to carry, and face rejection more than once.

Qualifications & Position Requirements

• 18 years of age or older
• Available to work Monday–Friday during core business hours.
• [If field-based:] Valid driver's license, insurance, and reliable transportation
• Offers contingent upon passing a pre-employment drug screening and background check
• Comply with federal, state, and local regulations regarding patient confidentiality and HIPAA
• Use technology-based tools and systems dailyL
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